What's New & Different for 2027

Eligibility Timeframe:

• Eligibility extends from July 1, 2024 through February 3, 2027. Nominations should cite achievements made during that window.

Entry Deadlines

• November 12, 2026: Early-bird entry deadline - entry fees discounted by $45
• January 13, 2027: Primary entry deadline. Late fees will apply after this deadline, even for categories for which there are no entry fees.
• February 3, 2027: Last day late entries will be accepted with payment of $55 late fee per entry.

Entry Fees

• Entry fees have been raised by $10 per submission from the 2026 competition.

People’s Choice Stevie® Awards for Favorite Customer Service Updates

Starting with the 2027 edition of the Stevie Awards for Sales & Customer Service, winners in the Customer Service Department of the Year categories will be determined through a unique blending of the average scores of our professional judges and the votes of the general public. Nominees in these categories will be given images and other tools that they may use to encourage their customers, communities, employees, and others to vote for their organizations. (The public will see organizations’ names only, not the content of nominations.)

For every 1,000 votes a nomination receives, we will add a full point to the judges’ average score. For example, if a nomination receives an average score from the judges of 7.87, and the organization receives 850 public votes, we will add .85 to the judges’ average, for a final score of 8.72. Each Customer Service Department of the Year nomination that receives 2,000 or more public votes will be awarded a crystal People’s Choice Stevie Award for Favorite Customer Service, in addition to any other award the nomination may win.

New Categories

• The Stevie Awards have sponsored with SOCAP to create three customer service categories that are open to SOCAP members only. Explore them here.
• Other new categories, which you can explore here, include:
  • AI & Digital Transformation Customer Service Categories
    • AI Transparency & Trust Achievement of the Year
    • Human-Centered AI Innovation of the Year
  • Customer Service & Contact Center Achievement Categories
    • Customer Adoption Initiative of the Year
    • Customer Community Program of the Year
    • Customer Experience Measurement Program of the Year
    • Customer Experience Transformation of the Year
    • Customer Expansion Program of the Year
    • Customer Journey Innovation of the Year
    • Customer Loyalty Initiative of the Year
    • Customer Onboarding Program of the Year
    • Customer Retention Program of the Year
    • Omnichannel Customer Experience of the Year
    • Voice of the Customer Program of the Year
    • Contact Center Workforce Innovation of the Year
    • Employee Wellbeing Program in Customer Service
    • Frontline Employee Experience Initiative of the Year
    • Upskilling & Reskilling Initiative of the Year
    • Workforce Development Program of the Year
    • Customer Data Innovation of the Year
    • Customer Insights Program of the Year
    • Customer Intelligence Achievement of the Year
    • Predictive Analytics Initiative of the Year
    • Voice Analytics Initiative of the Year
  • Customer Service Department Categories
    • Customer Service Department of the Year – Energy & Utilities
    • Customer Service Department of the Year – Manufacturing
  • Customer Service & Contact Center Individual Categories
    • Customer Service CEO of the Year
  • Sales Achievement Categories
    • Revenue Intelligence Achievement of the Year
    • Revenue Operations Initiative of the Year
    • Sales Process Transformation of the Year
  • Sales Individual Categories
    • Revenue Operations Executive of the Year
    • Revenue Operations Professional of the Year
    • Sales CEO of the Year
  • Sales Team Categories
    • Revenue Operations Team of the Year