Gold, Silver, and Bronze Stevie® Award winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category. Winners were determined through more than two months of judging by the average scores of more than 170 professionals worldwide on eight specialized juries. Winners will be celebrated during a gala event in New York City on Thursday, March 5.

Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Aulia Maulina, Customer Care Team Leader

Back-Office Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Myles Pauletich, Technical Data Analyst
SILVER STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Oksana Kaleeva, Technical Support Analyst
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Kelly King, Software Engineer

Contact Center Leader of the Year
GOLD STEVIE® WINNER
ResultsCX, Norristown, Pennsylvania, United States: Mike Tripp, Senior Vice President Operations
SILVER STEVIE® WINNER
Showdown Displays, Brooklyn Center, Minnesota, United States: Jim Thomsen, Vice President Customer Success

Contact Center Manager of the Year
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Patsy Ramirez, Project Manager
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Raul Valladeres, Customer Service Manager
Voya Financial, Minneapolis, Minnesota, United States: Paul Bennett, Wealth Solutions Contact Center Manage

Contact Center Professional of the Year
GOLD STEVIE® WINNER
American Airlines, Fort Worth, Texas, United States: Susan Fioriti, Senior Project Manager
BRONZE STEVIE® WINNER
Leaf Home, Hudson, Ohio, United States: Jason Tidwell, Workforce Management Manager

Customer Empathy Advocate of the Year
GOLD STEVIE® WINNER
CNP Seguros Holding Brasil, Brasília, Distrito Federal Df, Brazil: Marcelo Bitencourt, Superintendent of Customer Experience and Communication
Petronect - Procurement Negocios SA, Rio De Janeiro, Brazil: Samuel Souza, Marketing and Relationship Administrative Director
BRONZE STEVIE® WINNER
Capital Rx, New York, New York, United States: Adam Robbins, Care Advocate
SAP, Newtown Square, Pennsylvania, United States: Becky Doyle
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Anjanette Meredith - UHC Provider Service Operations - Provider Account Management
Voya Financial, Gilbert, Arizona, United States: Alisha Phillips, Director, Customer Experience

Customer Service Leader of the Year
GOLD STEVIE® WINNER
Infrascale, Raleigh, North Carolina, United States: Abdul Muneer, Director of Technical Support
SILVER STEVIE® WINNER
Boston Globe Media, Boston, Massachusetts, United States: Diane Creedon, Customer Success Executive & Supervisor
DemandFactor, Miami, Florida, United States: Jennifer Ruggieri, Senior Client Success Manager
GetInsured, Mountain View, California, United States: Hanumanth Praveen Ravindran, Senior Functional Manager
Guusto Gifts Inc, Vancouver, British Columbia, Canada: Vernon Wittal, Head of Client Collaboration
SIOS Technology, San Mateo, California, United States: Cassius Rhue, Vice President, Customer Success
Turo, Phoenix, AZ, Phoenix, Arizona, United States: Jerry Howe, Vice President of Global Marketplace Support
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Wayne White, Senior Vice President
UPMC, Pittsburgh, Pennsylvania, United States: Samra Halchak - UPMC Scheduling Service Access Center
BRONZE STEVIE® WINNER
8x8, Campbell, California, United States: Jason Graham, Vice President of Global Customer Success
Adaptiva, Kirkland, Washington, United States: Dan Richings,Senior Vice President, Global Customer Success & Solutions Success
Momentive Software, St. Petersburg, Florida, United States: Karl Jaufmann, SVP, Client Support
SAP, Newtown Square, Pennsylvania, United States: Rohan Patel, Global Head of Support for Intelligent Technologies

Customer Service Manager of the Year
GOLD STEVIE® WINNER
Viettel Customer Service, Ha Noi, Viet Nam: Nguyen Tien Dung, CEO Viettel Customer Service
SILVER STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Roseida Cotto, Manager, Client Service Operations
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Ingrid Martinez, Manager

Customer Service Training Professional of the Year
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Brett Tharp, Advisory Training Specialist
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Karen Aguilar Martinez
eMoney Advisor, Radnor, Pennsylvania, United States: Ania Iguitian, Advisory Success Coach
UPMC, Pittsburgh, Pennsylvania, United States: Katelyn Hess, Manager, UPMC Scheduling Services Access Center
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Marek Liedel
LifeStation, Union, New Jersey, United States: Carlotta Wickham-O'Reilly, Senior Customer Service Supervisor

Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Fauzan

Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Amanda Baker
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Lidia Guandique Guerrero

Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER
Capital Rx, New York, New York, United States: Alyssa Smith, Customer Care Agent II
SILVER STEVIE® WINNER
Capital Rx, New York, New York, United States: Ayisha Lobin
BRONZE STEVIE® WINNER
Teachers of Tomorrow, Houston, Texas, United States: Brandy Rice: Customer Service Professional of the Year
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Patricia Bass - UHC Provider Service Operations Commercial Contact Center

Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
Quickli, Bondi Junction, New South Wales, Australia: Jimmy Hyde, Head of CX
SILVER STEVIE® WINNER
Netsertive, Morriseville, North Carolina, United States: Grace Pittman, Program Strategist
BRONZE STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Andrew Harris, Senior Client Support Specialist

Woman of the Year in Customer Service
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Karen Gurganious, President
SILVER STEVIE® WINNER
Avalara, Durham, North Carolina, United States: Liz Armbruester, Chief Customer Office
ResultsCX, Norristown, Pennsylvania, United States: Tonya Ventre, Vice President of Customer Success
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Christy Benskin, Senior Director
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Faelon Amar, Team Lead
CallTower, South Jordan, Utah, United States: Melinda Hicks, Senior Manager, Client Success

Young Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Eduardo Navarro Molina, Product Support Manager

Young Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER
Congruity HR, Winston-Salem, North Carolina, United States: Hannah Laws, Payroll Specialist

Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Pierce Harriz, SME