Gold, Silver, and Bronze Stevie® Award winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category. Winners were determined through more than two months of judging by the average scores of more than 170 professionals worldwide on eight specialized juries. Winners will be celebrated during a gala event in New York City on Thursday, March 5.

Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE® WINNER
DHL EXPRESS, Kuwait, Kuwait, Kuwait: Customer Service - Center Of Excellence
SILVER STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Excellence. Simply Delivered.
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Customer Service Department
DHL Express, Makati, Philippines, Makati City, Metro Manila, Philippines: Excellence in Performance, Purpose in Giving Back.
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Etihad Airways – Chauffeur Service Excellence (UAE & Global)
SpiceJet Ltd., Gurgaon, Haryana, India: SpiceJet Ltd.'s CUSTOMER SERVICE DEPARTMENT
WNS, Part of Capgemini, New York, New York, United States: Outcome-Driven Operational Transformation for Virgin Atlantic Cargo (VAC)

Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER
Planet, San Francisco, California, United States: Planet Labs 2026 Customer Service Department of the Year
SILVER STEVIE® WINNER
Dow Jones & Company Inc., New York City, New York, United States: Dow Jones Customer Service: Customer Service Excellence Driven by a People-First Culture
SurePayroll, Rochester, New York, United States: Simplifying Onboarding and Compliance to Remove Barriers for Customers
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Customer Service
BRONZE STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Customer Service Department of the Year (All Other Industries)
National Motor Freight Traffic Association, Inc. (NMFTA)™, Alexandria, Virginia, United States: Freight Doesn’t Move Without Us: NMFTA Client Services Delivers Support for Critical Supply Chain Products
Pontica Solutions, Sofia, Bulgaria: Elevating Customer Service in the Renewable Energy Sector: Pontica’s Partnership with Sungrow
Showdown Displays, Brooklyn Center, Minnesota, United States: WOW Starts With You
Stamps.com, Austin, Texas, United States: Stamps.com Secured Top CSAT Scores, Reaching 96% in 2025

Customer Service Department of the Year – Computer Services
GOLD STEVIE® WINNER
Whatfix, San Jose, California, United States: Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
BRONZE STEVIE® WINNER
WP Engine, Austin, Texas, United States: WP Engine Advisory Services: A Global Support Team Defining Excellence

Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE® WINNER
Huntress, Columbia, Maryland, United States: Huntress Global Support Department
SILVER STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Customer Service Department
Jane Software Inc, North Vancouver, British Columbia, Canada: Jane App: Empowering Healthcare Practitioners Through People-First Support
Kong Inc., San Francisco, California, United States: Kong Support - Customer Champions
ScalePad, Vancouver, British Columbia, Canada: ScalePad
SoftPro, Raleigh, North Carolina, United States: Empowering Customer Success with SoftPro's Exceptional Support
SysAid, Toronto, Ontario, Canada: SysAid Customer Care Department
TaxDome, New York, New York, United States: The TaxDome Customer Success Team
BRONZE STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Department
Demandbase, Inc., San Francisco, California, United States: Delivering Seamless, Intelligent Customer Support through AI and Human Expertise
Envestnet | MoneyGuide, Powhatan, Virginia, United States: Real-Time Adaptation to Deliver Excellence
Fleetio, Birmingham, Alabama, United States: Fleetio: Building a Scalable Customer Experience for the Next Era of Fleet Operations
Justworks, New York, New York, United States: Justworks
Nectar, Lehi, Utah, United States: The Team Behind Every Great Customer Experience at Nectar
Raken, Carslbad, California, United States: Raken's Outstanding Customer Service for the Construction Industry Software

Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE® WINNER
Agilence Inc., Mount Laurel, New Jersey, United States: Agilence 2025
SILVER STEVIE® WINNER
Addigy, Brandon, Florida, United States: Addigy 97% CSAT Outshines Competitors By > 20%, NPS Twice Industry Average
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: Customer Solutions: The Voice Behind AWeber's Evolution
Bonterra, Austin, Texas, United States: Bonterra Fundraising Experiences Customer Service Department
BrightMove, Saint Augustine, Florida, United States: Small Team, Extraordinary Impact: AI-Powered Excellence at Scale
DataCore Software Inc, Ft. Lauderdale, Florida, United States: DataCore Customer Support Team
Infrascale, Raleigh, North Carolina, United States: Infrascale: Exceptional Support When Every Second Counts
Novi AMS, Windermere, Florida, United States: Novi AMS
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Patreon, Inc., San Francisco, California, United States: Patreon's Support Experience - From Building Foundations to Scale to Exceeding Targets
Rustici Software, Franklin, Tennessee, United States: The Gold Standard of Support: How Rustici Software Achieves 99.5% Customer Delight
BRONZE STEVIE® WINNER
Lawmatics, San Diego, California, United States: Lawmatics Customer Service

Customer Service Department of the Year - Consumer Products & Services
GOLD STEVIE® WINNER
Allstate Identity Protection, Scottsdale, Arizona, United States: Allstate Identity Protection: Delivering Peace of Mind Through Exceptional Service
SILVER STEVIE® WINNER
fatty15, San Diego, California, United States: The Fatty15 Nerdy Do-Gooder Connect Program
Hendrick Autoguard, Charlotte, North Carolina, United States: Hendrick Autoguard Uses AI to Fast-Track Extended Warranty Claims
BRONZE STEVIE® WINNER
OmniWatch, San Diego, California, United States: OmniWatch Customer Service Excels in Reducing Wait Times and Resolving User Concerns

Customer Service Department of the Year – Digital-First Services
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE® WINNER
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief-Customer Service Department of the Year-Financial Services
SILVER STEVIE® WINNER
Banco do Brasil S.A, Brasília, Distrito Federal, Brazil: Relationships that Transform: CRBB in Banco do Brasil's success journey with Worker's Credit program
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Forward Financing, Boston, Massachusetts, United States: Forward Financing’s ASD: Empathy at the Intersection of Service and Solutions
Leader Bank, Arlington, Massachusetts, United States: Leader Bank's Client Services Team
StoneX Group Inc., New York, New York, United States: StoneX Group Inc. Client Management Team of the Year
TaxRise Inc., Irvine, California, United States: TaxRise Customer Service Department: Trusted Support, Proven Results
BRONZE STEVIE® WINNER
BitcoinIRA, Las Vegas, Nevada, United States: How BitcoinIRA’s Customer Service Department Redefined Crypto Retirement Support with Human-First Excellence at Scale
Brex, San Francisco, California, United States: A Commitment to Excellence in Customer Service
Datasite, Minneapolis, Minnesota, United States: Datasite Assist
Earnest, Oakland, California, United States: Client Happiness: Where Financial Services Meets Actual Humanity

Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE® WINNER
Tax Hive, Orem, Utah, United States: Tax Hive: Rebuilding the Tax Service Model From the Inside Out
BRONZE STEVIE® WINNER
Odyssey, New York, New York, United States: Odyssey: Elevating Support Excellence for the Growing ESA Experience

Customer Service Department of the Year – Global Operations
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops Global Operations - OGA
SILVER STEVIE® WINNER
Bluehost, Jacksonville, Florida, United States: Bluehost Customer Service Department - Global Transformation Through Servant Leadership
BRONZE STEVIE® WINNER
8x8, Campbell, California, United States: The Customer Service Department at 8x8
Achievers, Toronto, Ontario, Canada: Achievers Global Support and Service Operations

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER
Kneat Solutions, Limerick, Clare, Ireland: Healthcare, Pharmaceuticals and Related Industries
Lantern, Dallas, Texas, United States: Lantern Care Advocacy Team Shines with Personalized Support, 87 NPS
SILVER STEVIE® WINNER
Abbott Technical Organization, Lake Forest, Illinois, United States: Excellence Powered by Innovation
Golden Hour, Spring, Texas, United States: Golden Hour's Customer Service Department
PassportCard Europe GmbH, Hamburg, Germany: Real-Time Healthcare Support That Transforms Customer Experience
Zorro, New York, New York, United States: Tech-powered, human-centered support from Zorro’s customer service department
BRONZE STEVIE® WINNER
Health Advocate, Blue Bell, Pennsylvania, United States: Health Advocate: Making Healthcare Easier for Nearly 25 Years
SCAN Health Plan, Long Beach, California, United States: SCAN Health Plan's Member Services - a Rebel, Member Obsessed Team
True Rx Health Strategists, Washington, Indiana, United States: True Rx Health Strategists Experience Department: Redefining Patient and Client Service in Pharmacy Benefit Management

Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE® WINNER
Dr. Phillips Center for the Performing Arts, Orlando, Florida, United States: Dr. Phillips Center for the Performing Arts
BRONZE STEVIE® WINNER
CruiseDirect, Morristown, New Jersey, United States: Scaling Award-Winning AI and Human Expertise in Cruise Travel

Customer Service Department of the Year - Public Services & Education
GOLD STEVIE® WINNER
Modern Campus, Camarillo, California, United States: Modern Campus: Customer Service Department of the Year - Public Services & Education
BRONZE STEVIE® WINNER
Simple Higher Ed, Tampa, Florida, United States: Exceeding Industry Standards and Client Expectations Through Rapid Company Growth

Customer Service Department of the Year – Retail
GOLD STEVIE® WINNER
L'Occitane en Provence, New York, New York, United States: L’Occitane Customer Care: Cultivators of Change Through Genuine Connection
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Customer Service Department of the Year – Telecommunications
GOLD STEVIE® WINNER
Talkmobile, Newbury, United Kingdom: Do the Right Thing
SILVER STEVIE® WINNER
8x8, Campbell, California, United States: The Customer Service Department at 8x8
AireSpring, Clearwater, Florida, United States: AireSpring
CCI Global, Dubai, United Arab Emirates: CCI Rwanda : Setting the Gold Standard in BPO Excellence
Klearcom, Carriganore, Waterford, Ireland: Klearcom Client Operations Department
Stratus Networks, Peoria, Illinois, United States: Stratus Network - Customer Service Department of the Year
BRONZE STEVIE® WINNER
Fusion Connect, Atlanta, Georgia, United States: Fusion Connect's Customer Service Department