Gold, Silver, and Bronze Stevie® Award winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category. Winners were determined through more than two months of judging by the average scores of more than 170 professionals worldwide on eight specialized juries. Winners will be celebrated during a gala event in New York City on Thursday, March 5.

Achievement - Achievement in AI-Powered Self-Service
GOLD STEVIE® WINNER
ServiceNow, Santa Clara, California, United States: AI Voice Input to help everyone to be able to Self-Serve using the Servicenow Platform
SILVER STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: AI-Driven Transformation of IBM’s Legal Translation Process
VisitorsCoverage Inc., Santa Clara, California, United States: VisitorsCoverage: Making 24/7 Expert-Level Insurance Support Possible Through AI
BRONZE STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan, Province of China: Transforming Insurance with AI-Powered Self-Service
HPE, Spring, Texas, United States: HPE - Accelerating self-service support with agentic generative AI

Achievement - Best AI-Driven Customer Experience
GOLD STEVIE® WINNER
Gladly, Millbrae, California, United States: Delivering Seamless, Personal Customer Experiences with AI
SILVER STEVIE® WINNER
Automation Anywhere, San Jose, California, United States: How Automation Anywhere is delivering Best AI-Driven Customer Experience using Agentic AI
CXAI, Mississauga, Ontario, Canada: CXAI: Empowering Human Connection Through Intelligent Customer Experience Transformation
ZenBusiness, Austin, Texas, United States: Velo: The First AI Agent Built for Small Businesses
BRONZE STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: Driving Operational Excellence Through Strategic AI Agent Deployments
Elinext, Warsaw, Poland: Best Company in AI-Driven Customer Experience
Rocky Brands, Nelsonville, Ohio, United States: Rocky Brands
Siam Piwat, Bangkok, Bangkok, Thailand: AI-Driven Retail: Seamlessly Connecting Digital & Physical WOW Experiences

Achievement - Best Predictive Customer Service Using AI
GOLD STEVIE® WINNER
Top Hat, Toronto, Ontario, Canada: Proactive by Design: AI-Powered Prediction Transforming Educational Customer Support
SILVER STEVIE® WINNER
Borusan Otomotiv Grubu, Istanbul, Türkiye: AI-Powered Predictive Customer Engagement for B2B Vehicle Auctions
NYC311 Customer Operations, New York, New York, United States: NYC311 delivers Smart Select powered by AI
SAP, Newtown Square, Pennsylvania, United States: Next-Level Support: Leveraging AI to Predict and Prevent Customer Challenges
ServiceNow, Santa Clara, California, United States: AI Voice Input - Predictive, Inclusive, Voice-First Customer Service for the Now Platform
BRONZE STEVIE® WINNER
Aires, Pittsburgh, Pennsylvania, United States: Aires Apollo - Best Predictive Customer Service Using AI
Borusan Otomotiv Grubu, Istanbul, Türkiye: AI-Powered Vehicle Renewal Prediction for Proactive Customer Outreach
IBM, Armonk, New York, United States: Customer Case Summarization for Proactive Support
Tata Consultancy Services, Edison, New Jersey, United States: TCS CAP.ai: Powering Predictive, Proactive, and Personalized Customer Service Across Financial and Insurance Journeys

Achievement - Best Use of AI In Customer Service - Between 500 & 5,000 Employees
GOLD STEVIE® WINNER
Rimini Street, Las Vegas, Nevada, United States: “AI-Enhanced Human Service Engineered For Mission-Critical Environments”
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services Private Limited
Perforce, Minneapolis, Minnesota, United States: Transforming Customer Success with AI: Empowering Customers and Elevating Team Performance

Achievement - Best Use of AI In Customer Service - Over 5,000 Employees
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: IBM TLS transforms the IT support experience with AI and Automation
SILVER STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan, Province of China: Revolutionizing Customer Service with AI
Cisco Systems, San Jose, California, United States: Cisco In-Product AI Engine for Customer Service
DBS Bank Ltd, Singapore, Singapore: GenAI: Customer Service Officer (CSO) Assistant
HALKBANK, Istanbul, Umraniye, Türkiye: AI-Supported Digitalization in Banking
NetApp, San Jose, California, United States: NetApp Digital Support Experience – Enabling Generative AI for Search, Case, Virtual Assistant and SmartSolve
BRONZE STEVIE® WINNER
Vivint, an NRG company, Lehi, Utah, United States: Smart Service at Scale: How Vivint Uses AI to Elevate Customer Experience and Care
WNS, Part of Capgemini, New York, New York, United States: Transforming Post-Travel Guest Relations with Microsoft Copilot

Achievement - Best Use of AI In Customer Service - Under 500 Employees
GOLD STEVIE® WINNER
Gladly, Millbrae, California, United States: Gladly: AI That Delivers Efficiency and Experience—Without the Tradeoffs
SILVER STEVIE® WINNER
Engageware, Tewksbury, Massachusetts, United States: Engageware Accelerates Real-World Adoption of Responsible, AI-Driven Customer Engagement in Latin America
Kobie, St. Petersburg, Florida, United States: Redefining Customer Care: How KCC Proved AI Can Elevate Trust, Empathy, and Experience
BRONZE STEVIE® WINNER
BRIGHTCHAMPS, Bengaluru, Karnataka, India: AI-First Customer Service for the Next Generation of Learners
CXAI, Mississauga, Ontario, Canada: CXAI: Empowering Human-Centered Customer Service Through Intelligent AI Integration
DreamHost, Brea, California, United States: Scaling Customer Success Through AI-Assisted Website Builds
Dubai Culture & Arts Authority, Dubai, United Arab Emirates: Next-Generation AI Services

Achievement - Best Use of AI Integration in Contact Centers
GOLD STEVIE® WINNER
EXL, New York, New York, United States: Transforming Contact Centres with Intelligent Agent Assistance
SILVER STEVIE® WINNER
AKBANK TAŞ, Istanbul, Beşiktaş, Türkiye: GEN-AI-Powered Knowledge Center: Transforming Customer Experience Trough Real-Time Agent Intelligence
DBS Bank Ltd, Singapore, Singapore: GenAI: Customer Service Officer (CSO) Assistant
Gen Digital Inc., Tempe, Arizona, United States: Salesforce Case Classification Automation Using Google Gemini
BRONZE STEVIE® WINNER
Altius Inspiro, Makati City, Philippines: Human + AI Excellence = Inspiro iX
CXAI, Mississauga, Ontario, Canada: CXAI: Elevating Contact Center Service Quality Through Human-Centered AI Integration
Kobie, St. Petersburg, Florida, United States: How Kobie's Customer Care Set the Model for Responsible AI Integration
Samsung Electronics Canada Inc., Mississauga, Ontario, Canada: Samsung’s AI-Integrated Contact Center Strategy
TTEC, Austin, Texas, United States: TTEC SmartHire brings out the best in candidates, at scale

Achievement - Best Use of Chatbots or AI Assistants in Customer Service
GOLD STEVIE® WINNER
Hostinger, Kaunas, Lithuania: Hostinger
SILVER STEVIE® WINNER
Banco do Brasil S/A., Brasília, Distrito Federal, Brazil: Pix on BB's Whatsapp
NetApp, San Jose, California, United States: NetApp Digital Support Experience – Enabling Generative AI Search in Elio – AI Virtual Assistant (Chatbot) - on the NetApp Support Site
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Service Excellence and Digital First
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services Private Limited
GetResponse, Gdańsk, Poland: Using AI to Improve Customer Experience & Trust Without Growing the Team
Iron Mountain, Boston, Massachusetts, United States: From Tribal Knowledge to Global Precision: Modernizing Revenue Integrity through Human-Centered AI.
Perforce, Minneapolis, Minnesota, United States: Ask Support: AI driven Answers built on Real Customer Insight

Achievement - Best Use of Generative AI in Customer Interactions
GOLD STEVIE® WINNER
Hopper and HTS (Hopper Technology Solutions), Boston, Massachusetts, United States: Reinventing Travel Customer Service with Agentic AI
WNS, Part of Capgemini, New York, New York, United States: WNS I Best Use of Generative AI in Customer Interactions
SILVER STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Cisco In-Product AI Engine for Customer Service
Philip Morris Turkiye, Istanbul, Türkiye: Gen AI Powered B2B Retailer Activation: Virtual Performance Visit
ServiceNow, Santa Clara, California, United States: AI Voice Assist - Faster, Inclusive Customer Interactions Through Generative AI
Tata Consultancy Service Ltd. Charlotte NC, Charlotte, North Carolina, United States: From Conversations to Outcomes: Trusted Generative AI for Banking and Financial Services
Top Hat, Toronto, Ontario, Canada: Reinventing Classroom Support: Generative AI as the Always-On Engagement Partner for Educators and Students
BRONZE STEVIE® WINNER
DemandFactor, Miami, Florida, United States: DemandFactor: Enhancing Client Support
Tata Consultancy Services, London, London, United Kingdom: Prescient Knowledge Schemata: Elevating Customer Interactions
US Automotive Protection Services, Wentzville, Missouri, United States: Responsible Generative AI Delivering Measurable Interaction Quality

Achievement - Customer Service Achievement in Automation
GOLD STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: Halkbank Robotic Process Automation
SILVER STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: AI & Digital Transformation - Customer Service (AGCS)
Hirevue, South Jordan, Utah, United States: Hirevue Support: Transforming Global Customer Service Through Automation and Data-Driven Efficiency
IBM, Armonk, New York, United States: IBM Multi-Vendor Systems (MVS) Remote Technical Support uses AI&Automation
BRONZE STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Achievement in Customer Service Automation

Individual - AI & Tech Focused Customer Service Innovator of the Year
GOLD STEVIE® WINNER
BELBİM, Istanbul, Türkiye: BELBİM | ULAŞIMDAN HAYATA, DİJİTAL DÖNÜŞÜM!
SILVER STEVIE® WINNER
Hopper and HTS (Hopper Technology Solutions), Boston, Massachusetts, United States: Jo Lai, Head of AI And Customer Experience at HTS (Hopper Technology Solutions)
BRONZE STEVIE® WINNER
CXAI, Mississauga, Ontario, Canada: Asif Mirza: Revolutionizing Customer Service with Human-Centric AI Innovation Delivering Measurable Impact
Movaro Inc, North York, Ontario, Canada: Mr. Ankur R. Tiwari, AI Powered Content Management Architect

Individual - Best Use of AI by a Customer Service Manager
GOLD STEVIE® WINNER
Achievers, Toronto, Ontario, Canada: Colin Moroney Senior Manager of Support Operations at Achievers
BRONZE STEVIE® WINNER
SysAid, Toronto, Ontario, Canada: Asaf Goldstein (SysAid) - Best utilization of AI in a Customer Experience Department

Individual - Customer Service AI Trainer or Specialist of the Year
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Diane Kelly, Advisory eLearning Specialist
BRONZE STEVIE® WINNER
Worldpay, Symmes Township, Ohio, United States: Stuart Ranson, Worldpay Shared Services

Individual - Digital Transformation Leader in Customer Service
GOLD STEVIE® WINNER
Kobie, St. Petersburg, Florida, United States: Kobie's Customer Care & AI Revolution Led by Eir Welch
SILVER STEVIE® WINNER
Incubeta, Amsterdam, Netherlands: Jessica Jacobs
BRONZE STEVIE® WINNER
Worldpay, Symmes Township, Ohio, United States: Jacqueline Spencer, Next Generation Quality

Team - AI & Tech Focused Customer Service Team of the Year
GOLD STEVIE® WINNER
Hirevue, South Jordan, Utah, United States: Hirevue: AI & Tech Focused Customer Service Team of the Year
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Human Touch, Tech Power: Attune’s Formula for Frontline Excellence
Cornerstone OnDemand, Santa Monica, California, United States: Cornerstone OnDemand Global Customer Support’s Unified AI Transformation Strategy
FiscalNote, Inc., Washington, District of Columbia, United States: Charting New Paths for Client Support Excellence
Hostaway OY, Helsinki, Finland: Hostaway Team - AI & Tech Focused Customer Service Team
Saviynt, El Segundo, California, United States: Saviynt's 14% CSAT Leap and 50.8% Aged Backlog Eradication with AI-Powered Intelligent Automation
BRONZE STEVIE® WINNER
CXAI, Mississauga, Ontario, Canada: CXAI Customer Experience & Enablement Team: Unifying Human Expertise and Adaptive AI to Transform Service Experiences at Scale
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Building the Future of Guest Experience: Etihad’s AI-Powered Service Revolution
Extend Inc., San Francisco, California, United States: Extend Doing CX Right!
Iron Mountain, Boston, Massachusetts, United States: AI & Tech-Focused Customer Service Team of the Year.

Team - AI & Tech Focused Digital Transformation Team of the Year
GOLD STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: AI-Supported Digitalization in Banking
SILVER STEVIE® WINNER
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX - AI & Tech Focused Digital Transformation Team of the Year
WP Engine, Austin, Texas, United States: DCX: The Technical Architects of a Proactive Support Future
BRONZE STEVIE® WINNER
IBM, Research Triangle Park, North Carolina, United States: AI-Powered Supply Chain: Elevating Customer Experience
QuidelOrtho, San Diego, California, United States: Connected Intelligence: Transforming Service into Predictive Excellence
Saviynt, El Segundo, California, United States: Saviynt's AI-Powered Revolution: Unifying Identity and Transforming Customer Service for Seismic Results