Gold, Silver, and Bronze Stevie® Award winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category. Winners were determined through more than two months of judging by the average scores of more than 170 professionals worldwide on eight specialized juries. Winners will be celebrated during a gala event in New York City on Thursday, March 5.

Achievement in Customer Experience - All Other Services
GOLD STEVIE® WINNER
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches Data-Driven Customer Retention Effort
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Taking Customer Experience to The Next Level
Siam Kubota Corporation, Thailand, Pathum Thani, Thailand: Protecting Farmers’ Golden Time: Siam Kubota Corporation’s Customer-Centric Model for Non-Stop Harvesting.
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
Optimum, Long Island City, New York, United States: How Optimum successfully earned the right to ask customers for more of their business
Starkey, Eden Prairie, Minnesota, United States: Starkey Achieves Record-Breaking Customer Satisfaction, Sets New Industry Standard
BRONZE STEVIE® WINNER
DHL Express Chile, Santiago, Rm, Chile: Callback Re-Engament Program
ibex, Washington, District of Columbia, United States: ibex
Netsertive, Morriseville, North Carolina, United States: Netsertive: Achievement in Customer Experience
Tires Easy, El Segundo, California, United States: Tires Easy Achievement in Customer Experience
Viettel Customer Service, Ha Noi, Viet Nam: Customer is Family

Achievement in Customer Experience - Business & Consumer Services
GOLD STEVIE® WINNER
EverHelp, Kyiv, Ukraine: From CSAT 50 and one styling app to CSAT 95 and two leading e-commerce platforms
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Achievement in Customer Experience
BRONZE STEVIE® WINNER
Blue Ocean Contact Centers, Halifax, Novascotia, Canada: Premium Customer Experience at Takeoff: Scaling BermudAir’s CX Without Compromise
Gen Digital Inc., Tempe, Arizona, United States: From Overwhelmed to Empowered: One Member’s Journey with LifeLock
Gen Digital Inc., Tempe, Arizona, United States: LifeLock: Restoring Identities, Rebuilding Trust, and Redefining Customer Advocacy

Achievement in Customer Experience - Financial Services
GOLD STEVIE® WINNER
Human Interest, Inc., San Francisco, California, United States: Human Interest - Innovating in Customer Experience for Retirement Plans
SILVER STEVIE® WINNER
National General Lender Services, Scottsdale, Arizona, United States: National General Transforms Insurance Servicing with a Frictionless Self-Serve Experience
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz LIFE
Eureko Sigorta, Istanbul, Üsküdar, Türkiye: Eureko Plus Loyalty Program
St. James's Place, Cirencester, Gloucestershire, United Kingdom: Empowering clients with invaluable advice to realise bolder ambitions
Tax Hive, Orem, Utah, United States: Redefining CX in Tax Services: Insights, Innovation & Impact

Achievement in Customer Experience - Technology Services
GOLD STEVIE® WINNER
Saviynt, El Segundo, California, United States: The Loyalty Multiplier: How Saviynt's Digital Transformation Converted Customer Experience into $7.7 Million in New Revenue
BRONZE STEVIE® WINNER
iTrustCapital, Irvine, California, United States: iTrustCapital’s Achievement in Customer Experience
Net at Work, New York, New York, United States: Championing Clients and Delivering Extraordinary Outcomes – Transforming the Client Experience at Net at Work!

Achievement in Customer Service Automation
GOLD STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Cisco In-Product AI Engine for Customer Service
SILVER STEVIE® WINNER
Cornerstone OnDemand, Santa Monica, California, United States: Cornerstone OnDemand Global Customer Support’S Unified AI Transformation Strategy
DHL Express Chile, Santiago, Rm, Chile: CX Customs Retention Process Optimization
Pluxee Türkiye, Istanbul, Türkiye: CARLA Project
BRONZE STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: eMoney IVA & Chatbot Implementation Teams
National General Lender Services, Scottsdale, Arizona, United States: National General Transforms Insurance Servicing with a Frictionless Self-Serve Experience
Qualys, Foster City, California, United States: Transforming Customer Support Through Intelligent Automation and Self-Service
Samsung Electronics Philippines Corporation, Taguig, Manila, Philippines: Empowering the Voice of Samsung - A CRM-Driven Contact Center Revolution
YASH Technologies, Schaumburg, Illinois, United States: Abhishek Pandey

Achievement in Global Customer Service Excellence
GOLD STEVIE® WINNER
Rapid7, Boston, Massachusetts, United States: Rapid7
SILVER STEVIE® WINNER
Alorica, Irvine, California, United States: evoAI: Delivering Seamless, Culturally Intelligent Customer Service at Global Scale
Contentful, Denver, Colorado, United States: Achievement in Global Customer Service Excellence
Klearcom, Carriganore, Waterford, Ireland: Klearcom Achievement in Global Customer Service Excellence
MEXC, Mahe, Seychelles: MEXC Nexus: Operationalizing "Radical Empathy" to Unify 40 Million Users Across 170+ Borders
Percepta, Allen Park, Michigan, United States: From Global Strategy to Local Execution: Delivering Customer Advocacy Without Compromise
TransUnion, Chicago, Illinois, United States: Global Consumer Service Excellence
BRONZE STEVIE® WINNER
Cornerstone OnDemand, Santa Monica, California, United States: Cornerstone OnDemand Global Customer Support’s Unified AI Transformation Strategy
Nomadic Tides, Wilmington, North Carolina, United States: Nomadic Tides – Achievement in Global Customer Service Excellence
Quadient, Bagneux, France: Quadient
Qualys, Foster City, California, United States: Delivering Global Customer Service Excellence Through Proactive, Human-Centered Leadership
TTEC, Austin, Texas, United States: Consistent, Scalable, Exceptional: Multilingual CX at TTEC Greece

Achievement in the Use of Data & Analytics in Customer Service
GOLD STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Cisco AI Operations (AIOps) for Firewalls
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
DHL Express Ecuador, Quito, Pichincha, Ecuador: Service Excellence Fueled by Data analytics team
Pluxee Türkiye, Istanbul, Türkiye: 360 Measurement & Dashboard Project
Veriforce, Houston, Texas, United States: From Reactive to Predictive: Pioneering Integrated Customer Success Analytics
BRONZE STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: AFKL I Achievement in the Use of Data & Analytics in Customer Service

Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE® WINNER
Tata Consultancy Services, Edison, New Jersey, United States: “Accelerate Business Transformation with Unified Data and Multiagent AI” using TCS CI&I
SILVER STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: IBM's Innovations in Customer Service - Hiro Hirabayashi
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
TechSee, Edison, New Jersey, United States: Google
TechSee, Edison, New Jersey, United States: NICE NA

Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE® WINNER
Rapid7, Boston, Massachusetts, United States: Rapid7
SILVER STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Cisco AI Operations (AIOps) for Firewalls

Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
Human Interest, Inc., San Francisco, California, United States: Human Interest's Industry-Leading Customer Experience Guarantee: The First of its Kind In the Retirement Industry
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Achieving Gold-Standard Customer Experience through Data-Driven Automation and Empathetic Design
BRONZE STEVIE® WINNER
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Future Through Empathy
Emprise Bank, Wichita, Kansas, United States: Emprise Bank

Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India -Award for Innovation in Customer Service (Allainz Australia)
Güzel Enerji Akaryakıt Anonim Şirketi (Güzel Enerji A.Ş.), Istanbul, Türkiye: Club Total Energies
ResultsCX, Norristown, Pennsylvania, United States: ResultsCX Innovation in Customer Service

Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
MetTel, New York, New York, United States: MetTel’s New Customer Assurance Program (CAP)
BRONZE STEVIE® WINNER
Hotwire Communications, Fort Lauderdale, Florida, United States: Hotwire Communications

Best Customer Engagement Initiative
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Best Customer Engagement Initiative
SCAN Health Plan, Long Beach, California, United States: SCAN Peer Advocates Provide Unique Member Experiences
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Health & Pet
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
EYGS LLP, London, London, United Kingdom: CT+Me: Transforming customer engagement at EY
TechSee, Edison, New Jersey, United States: NICE NA

Best Customer Feedback Strategy
GOLD STEVIE® WINNER
Inspiration Travel, Fresno, California, United States: Inspiration Travel
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Best Customer Satisfaction Strategy
GOLD STEVIE® WINNER
Optimum, Long Island City, New York, United States: Delivering a 360-degree CX Strategy to Drive Customer Loyalty and Revenue Growth
SILVER STEVIE® WINNER
Eureko Sigorta, Istanbul, Üsküdar, Türkiye: Eureko Plus Loyalty Program
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations - Technology Enabled, Human Centered: A Blueprint for Provider Satisfaction
BRONZE STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
CivicPlus, Manhattan, Kansas, United States: CivicPlus
iWave, Charlottetown, Prince Edward Island, Canada: iWave: Empowering Customers and Redefining Donor Intelligence
Rimini Street, Las Vegas, Nevada, United States: “Where Customer Needs Drive Every IT Support Solution”

Best Return on Customer Service Investment
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Smarter Training, Stronger Returns: Aligning Investment to Customer Impact
SILVER STEVIE® WINNER
Tata Consultancy Services, Hyderabad, India: From Friction to Confidence: Automated Customer Service for Housing Loan Recovery

Best Use of Customer Insight
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Using Customer Insights to Target Empathy Where It Matters Most
BRONZE STEVIE® WINNER
Boston Globe Media, Boston, Massachusetts, United States: Boston Globe Customer Service Department
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Ops Provider Resolution Detection Team
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Best Use of Customer Insights

Best Use of Omnichannel in Customer Service - Computer Industries
GOLD STEVIE® WINNER
TechSee, Edison, New Jersey, United States: Google
BRONZE STEVIE® WINNER
HPE, Spring, Texas, United States: HPE – Excellence in Omnichannel Customer Experience Optimization

Best Use of Omnichannel in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: ACT Boosts Fintech SMB Sales with Omnichannel Support and Salesforce Strategy

Best Use of Omnichannel in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations: One Journey, Every Channel - Turning Omnichannel into Measurable Results

Best Use of Omnichannel in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: ACT Unifies Telco Touchpoints: Omnichannel Sales Enablement Drives CX, EX, and Revenue Growth

Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER
TechSee, Edison, New Jersey, United States: Google
SILVER STEVIE® WINNER
Bloomfire, Austin, Texas, United States: Using Bloomfire to centralize knowledge and build a company-wide platform for enhancing efficiency, training, and collaboration
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Customer Service Like Never Before with Digitalization
LC Waikiki, Istanbul, Türkiye: Projenin adı AI Destekli Ses Kayıt Analizi, Temsilci Koçluğu ve Churn Önleme Programıdır.
BRONZE STEVIE® WINNER
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches Automated, Proactive SMS Customer Communications

Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE® WINNER
Hirevue, South Jordan, Utah, United States: Hirevue Support: Scaling Excellence Through AI-Powered Automation
BRONZE STEVIE® WINNER
CAI, Allentown, Pennsylvania, United States: CAI

Best Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
Caixa Econômica Federal, São Paulo, Brazil: How Caixa Econômica Federal and DMA Are Enabling Inclusive Digital Access for Millions of Citizens Across a Continental Nation
SILVER STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: AI-Supported Digitalization in Banking
Optima Tax Relief, Santa Ana, California, United States: Optima Tax Relief Best Use of Technology in Customer Service - Financial Services Industries
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: MyPrepaidCenter's Virtual Resend Self-Service Enhancement
Fidelity Investments, Boston, Massachusetts, United States: Chat Assistant
Tax Hive, Orem, Utah, United States: Tax Tech Reimagined: Ditching Disjointed Tools for a Unified Experience

Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
Globo, São Paulo, Brazil: How Globoplay Scaled a Predictive, Low‑Effort Customer Experience with DMA’s Digital Menu

Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
CLARO BRAZIL, São Paulo, Brazil: How Claro Delivered Hyper-Personalized Customer Service at Scale, Without Login
SILVER STEVIE® WINNER
Optimum, Long Island City, New York, United States: Digital and AI Investment sees Optimum Transform its Customer Service and Sales Performance
BRONZE STEVIE® WINNER
GFiber & KMS Lighthouse, Mountain View, California, United States: GFiber & KMS Lighthouse - Best Use of Technology in Customer Service

Customer Service Employer of the Year
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Employer Of Choice
SILVER STEVIE® WINNER
ScalePad, Vancouver, British Columbia, Canada: ScalePad
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Employer of the Year
BRONZE STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Customer Service Employer of the Year
Percepta, Allen Park, Michigan, United States: Empowering People, Elevating Service: Percepta’s Award-Winning Employee Experience
Trupanion, Seattle, Washington, United States: Trupanion, Not Your Average Insurance Call Center
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations - There For What Matters
US Automotive Protection Services, Wentzville, Missouri, United States: US Automotive Protection Services

Customer Service Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Customer Service Training Program
FLO GROUP, Istanbul, Bagcilar, Türkiye: Outlier Development Projesi
WNS, Part of Capgemini, New York, New York, United States: Reimagining Learning: How Guide AI, Microlearning & Gamification Elevated the New Hire Experience for a Global Airline at WNS

Customer Service Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: AI Readiness
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Life

Customer Service Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER
Hilton Grand Vacations, Orlando, Florida, United States: HGV - Customer Service/Training Program
SILVER STEVIE® WINNER
iQor, Fort Lauderdale, Florida, United States: From One Country to a Global Standard: iQor’s iLead Mentoring Program Transformation
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Learning Solutions
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Training or Coaching Program of the Year - Other Service Industries
Worldpay, Symmes Township, Ohio, United States: Global SMB L&D Team: CALM Training BRONZE STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Contact Center: Wayfinders CSA Development Program

Customer Service Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER
CDK Global, Austin, Texas, United States: Certifications – a game changer in the SaaS and automotive retail industry
BRONZE STEVIE® WINNER
Jenzabar, Boston, Massachusetts, United States: Jenzabar Academy: Redefining Training to Maximize Technology ROI and Staff Proficiency
Trackstreet, Inc., Las Vegas, Nevada, United States: TrackStreet Customer Service Training Program

Customer Service Transformation Award - All Other Services
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Service Excellence
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
Rapid7, Boston, Massachusetts, United States: Rapid7
BRONZE STEVIE® WINNER
CDK Global, Austin, Texas, United States: Setting the Standard
DHL Express Chile, Santiago, Chile: Driving Operational Excellence in Customs Retention Team
DHL Express Guatemala, Ciudad De Guatemala, Guatemala: GT Unstoppable Transformation: The Epic Journey of Customer Service Excellence at DHL Express Guatemala!!!
Dow Jones & Company Inc., New York City, New York, United States: Dow Jones Customer Service: The Cause-and-Effect Relationship Between Employee Engagement and Customer Satisfaction
Optimum, Long Island City, New York, United States: Optimum Delights Customers after Successfully Overhauling its Global Care Operations
SHARP Electronics Corporation, Montvale, New Jersey, United States: Complete redesign and modernization of CRM, data intelligence and the overall customer experience
Tires Easy, El Segundo, California, United States: Tires Easy

Customer Service Transformation Award - Business & Financial Services
GOLD STEVIE® WINNER
Guusto, Vancouver, British Columbia, Canada: From Growing Pains to Gold Standard: Guusto’s Customer Experience Transformation
SILVER STEVIE® WINNER
Bluehost, Jacksonville, Florida, United States: Bluehost Customer Service - Global Transformation
Fidelity Investments, Boston, Massachusetts, United States: Fidelity Institutional - Proactive Service Model Enhancement
TransUnion, Reston, Virginia, United States: TransUnion Branded Call Display: Delivering Trust and Transforming Customer Service
BRONZE STEVIE® WINNER
Tax Hive, Orem, Utah, United States: Breaking the Mold: Tax Hive’s Radical Rethink of Traditional Tax Service
Veriforce, Houston, Texas, United States: Veriforce: Reinventing customer support through customer obsession, speed, and accountability