Gold, Silver, and Bronze Stevie® Award winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category. Winners were determined through more than two months of judging by the average scores of more than 170 professionals worldwide on eight specialized juries. Winners will be celebrated during a gala event in New York City on Thursday, March 5.

Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Motivated People Delivered Great Service Quality

Back-Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India - Back Office Customer Service Team of the Year (Allainz Australia)

Back-Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: The Invisible Engine: How "Project Nexus" Transformed MEXC’s Back Office from Gatekeepers to Guardians
SILVER STEVIE® WINNER
Worldpay, Symmes Township, Ohio, United States: Global Shared Services

Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Building Forward: Resilient Teams, Transformed Work, Unified Purpose
SILVER STEVIE® WINNER
Capital Rx, New York, New York, United States: Member Experience (Back Office) Team of the Year - Judi Health | Capital Rx
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops - Provider Resolution Center

Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE® WINNER
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Access Center - Contact Center of the Year (Over 100 Seats)

Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: Project Nexus: How MEXC Turned a "Crisis of Trust" into an $11M "Global Growth Engine"
Western and Southern Financial Group, Cincinnati, Ohio, United States: Enterprise Engagement Center: Excellence in Customer Connection
SILVER STEVIE® WINNER
Trupanion, Seattle, Washington, United States: Trupanion, a Pet-Passionate Call Center Available Whenever Our Members Need Us
Worldpay, Symmes Township, Ohio, United States: US SMB Operations Customer Care BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network El Salvador

Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Contact Center of the Year (Over 100 Seats) - Other Service Industries
SILVER STEVIE® WINNER
Arkansas Foundation for Medical Care, Little Rock, Arizona, United States: When Coverage is on the Line, Arkansans Calls AFMC
Capital Rx, New York, New York, United States: Call Center of the Year Nomination - Judi Health | Capital Rx
Hilton Grand Vacations, Orlando, Florida, United States: Hilton Grand Vacations - Contact Center of the Year
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Provider Contact Center
Viettel Customer Service, Ha Noi, Viet Nam: The Largest Contact Center in Viet Nam

Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE® WINNER
ISN Software Corporation, Dallas, Texas, United States: ISN Software Corporation - Contact Center of the Year (Over 100 Seats) Nomination
SILVER STEVIE® WINNER
Bluehost, Jacksonville, Florida, United States: Bluehost Customer Service Contact Center
ezCater, Boston, Massachusetts, United States: ezCater's Contact Center Achieves 96% CSAT and 4.5 TrustPilot Scores for Two Consecutive Years
Saviynt, El Segundo, California, United States: From Backlog to Business Growth Saviynt's Transformation Delivers $7.7M in New Revenue

Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE® WINNER
WebCE Dallas, Dallas, Texas, United States: WebCE Contact Center of the Year
SILVER STEVIE® WINNER
Community First Health Plans, San Antonio, Texas, United States: Community First's Local Customer Service
BRONZE STEVIE® WINNER
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Contact Center
DHL Korea Ltd, Seoul, Korea, Republic of: DHL Korea Ltd

Contact Center of the Year (Up to 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India- (Allianz Australia)

Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER
EFG Companies, Dallas, Texas, United States: Idea Tank Drives Revenue

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER
Ametros, Wilmington, Massachusetts, United States: IMMEASURABLE - Contact Center Exudes the Meaning of Their Company Name
SILVER STEVIE® WINNER
BeneCard PBF, Mechanicsburg, Pennsylvania, United States: BeneCard PBF: An Evolution of World Class Member Service
DHL Express Ecuador, Quito, Pichincha, Ecuador: Powered by People, Driven by Excellence
Endurance Warranty Services, LLC, Northbrook, Illinois, United States: Built to Support the Road Ahead: Endurance's Customer Experience Team
Talkmobile, Newbury, United Kingdom: Do the Right Thing

Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Contact Center
SILVER STEVIE® WINNER
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: Customer Solutions: The Voice Behind AWeber's Evolution
Bonterra, Austin, Texas, United States: Bonterra Fundraising Experiences Contact Center
Extend Inc, San Francisco, California, United States: Extend Small and Mighty

Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Ecuador, Quito, Pichincha, Ecuador: From Proven Success to Unstoppable Progress

Customer Service Complaints Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: WNS (Holdings) Limited (NYSE: WNS) Customer Service Complaints Team

Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan, Province of China: Better Together—Anticipating Needs with Technology, Appropriating Disputes with Empathy
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network's Customer Service Complaints Team of the Year
Worldpay, Symmes Township, Ohio, United States: Global Complaints Team

Customer Service Complaints Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops Escalated Contact Center

Customer Service Management Team of the Year
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Management Team of the Year
SILVER STEVIE® WINNER
CNP Seguros Holding Brasil, Brasilia, Distrito Federal Df, Brazil: From Fragmentation to a Unified Customer Experience
Community First Health Plans, San Antonio, Texas, United States: Community First Member Services Team of the Year
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Management Team
WNS, Part of Capgemini, New York, New York, United States: WNS I Customer Service Management Team of the Year - British Airways
BRONZE STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Unleash Potential and Adapt To Change
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Access Center Leadership Team - Customer Service Management Team of the Year

Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: Conferma
BRONZE STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Customer Care - Your Trusted Partner

Customer Service Team of the Year - Recovery Situation - Business Services Industries
GOLD STEVIE® WINNER
Guusto, Vancouver, British Columbia, Canada: From Growing Pains to Gold Standard: Guusto’s Customer Experience Transformation
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Recovery Situation – HRS

Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: Project Nexus: How MEXC Turned a "Crisis of Trust" into an $11M "Global Growth Engine"
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network's Customer Service Team

Customer Service Team of the Year - Recovery Situation - Other Service Industries
GOLD STEVIE® WINNER
Capital Rx, New York, New York, United States: Client Resolution Team - Judi Health | Capital Rx

Customer Service Team of the Year - Recovery Situation - Technology Industries
GOLD STEVIE® WINNER
Lenovo, Haidian District, Beijing, China: Nomination for Lenovo's Premier Support Plus EMEA Services Engagement Manager Team

Customer Service Training Team of the Year - Internal - Financial Services Industries
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Voya Learning and Development Team’s Training Modernization Strategy: Our Success Story
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network Customer Service Training Team

Customer Service Training Team of the Year - Internal - Technology Industries
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Customer Service Training Team of the Year - Internal
SILVER STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Training Team of the Year
ISN Software Corporation, Dallas, Texas, United States: ISN Software Corporation - Customer Service Training Team of the Year Nomination

Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
GS1 Global Office, Brussels, Belgium: GS1 Customer Service Team; Consistent Care, Global Impact
BRONZE STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Connecting People, Improving Lives
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Front-Line Customer Service Team
HearUSA, Palm Beach Gardens, Florida, United States: Transforming Client Care: Driving Engagement and Record-Breaking Outcomes

Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
Wolters Kluwer Asia Pacific, Sydney, New South Wales, Australia: Wolters Kluwer's Front-Line Customer Service Team
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Australia
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Life

Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: From Gatekeepers to Gate-Openers: How MEXC’s Front-Line Team Redefined Trust via Radical Accessibility
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Human Touch, Tech Power: Attune’s Formula for Frontline Excellence
Optima Tax Relief, Santa Ana, California, United States: Optima Tax Relief Front-Line Customer Service Team of the Year-Financial Services
Policygenius, Topeka, Kansas, United States: Policygenius Customer Engagement Team
TaxRise Inc., Irvine, California, United States: Empowering Clients, Resolving Tax Issues: TaxRise’s Front-Line Customer Service Team of the Year
Worldpay, Symmes Twp, Ohio, United States: UK SMB Customer Care and Corporate Support
BRONZE STEVIE® WINNER
Stax Payments, Orlando, Florida, United States: Stax Customer Support: A People-First Transformation Achieving Unprecedented Excellence

Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Frontline Retail Sales Merchandising Team
SILVER STEVIE® WINNER
LaborFirst, Mt Laurel, New Jersey, United States: LaborFirst’s Member Advocacy Team: Exceptional Service Through Human Connection
L'Occitane en Provence, New York, New York, United States: L’Occitane Customer Care: Cultivators of Change Through Genuine Connection
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops Commercial Contact Center Team

Front-Line Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNERNasdaq Governance Solutions, New York, New York, United States: Nasdaq Governance Solutions Support Team
SoftPro, Raleigh, North Carolina, United States: Proactive Support Strategy Drives Exceptional Customer Satisfaction
SILVER STEVIE® WINNER
Convoso, Woodland Hills, California, United States: Convoso's Front-Line Customer Service Team
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Front-Line Customer Service Team
Omnisend UAB, Vilnius, Lithuania: Omnisend Customer Support Team - Worst Adventure Saga Ever!
Planet, San Francisco, California, United States: Planet Labs 2026 Front-Line Customer Service Team of the Year
Rimini Street, Las Vegas, Nevada, United States: “People-First Approach to IT Support, Rooted In Industry-Leading Innovation”
UserTesting, Buckhead, Georgia, United States: One Front Line