Bilge embarked on her professional journey after graduating from Marmara University with a degree in Political Science and Administration in 1996 and started her career at Koçbank. She has a master’s degree with a double major in Business Administration and Marketing from Yeditepe University; she fortified her academic foundation with practical expertise.

Kate Brouse is a CX professional and public speaker passionate about AI and inclusion. As a thought leader, she consults with companies seeking to use AI to increase inclusion, drive sales, and support customers by blending the creativity of humans with the computational power, analytics and automation of machines.

Bon is a seasoned executive with 30 years of experience working in diverse industries. He led large-scale business and technology transformation projects across Asia, Australia, Africa, Europe, and North America and over the years, he helped multinational companies in their Global Business & Customer Services journey.

Jean-Pierre "J.P." is a seasoned Customer Experience (CX) Executive with over 25 years of leadership expertise in driving business transformation, optimizing sales performance, and fostering customer loyalty across Fortune 500 companies. Known for delivering strategic initiatives that drive revenue growth, reduce churn, and enhance operational efficiency, J.P. is passionate about transforming service organizations.

Steve is recognized as an innovative and strategic senior vice president with over 21 years of experience in managing consumer businesses across multiple locations. He brings a wealth of expertise to the table and has extensive experience steering businesses through challenging transitions in highly competitive environments and seeing through the implementation of long-term strategic objectives.

Richard Feinberg, Ph.D., consumer psychologist and professor in the Department of Consumer Sciences Purdue University. Headed the Department and the Director of the Center for Customer-Driven Quality. He published 200+ research papers and co-authored “Call Center Management: Great Ideas Th(at) Work” and Customer Relationship Management (Prentice Hall).

JoAnn is an expert in service with 45 years of experience. As one of the Directors on the Leadership Team at The GordonGroup, JoAnn works for AvantiSystemsusa.com and GraduationSource.com. She takes pride in providing the best service possible to all. JoAnn’s success can be traced back to Fortune 500 companies.

Surender Khandelwal is a visionary Product Management Director with 16+ years of expertise in software licensing, deployment, and infrastructure. Known for driving customer-centric innovations, optimizing strategic processes, and leading cross-functional global teams, he consistently delivers scalable solutions that enhance user experience, security, and adoption of cutting-edge technologies.

Sunny Nandwani, Founder and CEO of Acuver Consulting Inc., stands at the forefront of IT innovation in the Order and Warehouse Management landscape. Under his visionary leadership, Acuver has empowered Fortune 100 companies globally, delivering bespoke digital solutions. As a distinguished alumnus of IIM Bangalore, he is also adorned with accolades.

An experienced Chief Customer Officer with a long and successful career at industry-leading software companies in Silicon Valley. Most recently Chief Customer Officer at Cyara and board advisor at Enactify.ai.

Harkanwal is a senior operations leader at McKinsey, with a proven track record of multimillion-dollar strategic transformations for Fortune 500 clients worldwide. Renowned for his expertise in business resiliency and supply chain optimization, he has played a pivotal role in redefining the strategic impact of procurement teams. He is a graduate of IIT Kharagpur.