The Stevie® Awards for Sales & Customer Service Customer Service & Contact Center Achievement Awards Judging Committee | The American Business Awards®

Customer Service & Contact Center Achievement Awards Judging Committee

Rachel Guanwei Tao image

Rachel Guanwei Tao

Manager, New Business & Customer Strategy, TriMas, Pasadena, California, United States

Rachel Guanwei Tao is a global medical device product leader, author, and innovation strategist with more than 18 years of experience driving commercialization, product development, and growth across the U.S., Europe, and Asia-Pacific. Recognized for leading breakthrough innovations and cross-border product launches, she brings a wealth of cross-functional expertise in product strategy, marketing innovation, and leadership development to her role as Chair of the Stevie Awards judging panel. Currently serving as Manager of New Business and Customer Strategy at TriMas. Rachel has held senior product leadership positions at Abbott, Getinge, DJO, Acumed, and Johnson & Johnson Medical, where she successfully led global product launches and market expansion programs. Her leadership philosophy—rooted in empathy, innovation, and empowerment—has inspired teams to deliver transformative healthcare solutions that improve lives worldwide. Beyond her corporate career, Rachel is a Ph.D. candidate in Business Leadership, a Global Business Advisor for How Women Lead, and a published author of Embrace the Journey: Heart Notes and Home Between East and West. Through her Trail & Tale Project and public speaking, she advocates for resilience, inclusion, and purpose-driven leadership. As a Stevie Awards Chair, Rachel is dedicated to celebrating exceptional professionals whose innovation, perseverance, and impact continue to redefine leadership in today’s rapidly evolving business world.