The Stevie® Awards for Sales & Customer Service Solution Provider, Solutions & Implementation Awards Judging Committee | The American Business Awards®

Solution Provider, Solutions & Implementation Awards Judging Committee

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Jean-Pierre Dumas

Founder & CEO, CX & Growth Strategies, LLC, Austin, Texas, United States

Jean-Pierre Dumas is a veteran CX leader and founder of CX & Growth Strategies, LLC, where he helps companies stop treating their contact centers like cost centers and start running them like growth engines. With over two decades of hands-on experience leading large-scale operations, he’s built, rebuilt, and reimagined customer experience at some of the most recognized names in telecom, travel, and technology. From his early days on the phones to leading 5,000+ seat contact center teams and owning $500M+ P&Ls, Jean Pierre’s journey has been anything but typical. Along the way, he's developed a deep appreciation for what it really takes to build trust with customers and how to design systems that make it easier for frontline teams to do just that. His philosophy is simple: happy employees lead to happy customers, and happy customers lead to real, measurable business growth. J.P. is known for transforming underperforming teams, launching sales and retention initiatives that actually stick, and integrating AI and automation in ways that don’t kill the customer vibe. At companies like Comcast, Spectrum, Expedia, and Altice, he’s led efforts that improved early-life churn, boosted mobile sales, and modernized agent tools—without losing sight of the human element at the core of every customer interaction. He launched CX & Growth Strategies to take that operator’s mindset and apply it across industries, working with businesses that want to increase revenue, reduce churn, and build teams that actually care. Whether through executive coaching, workshops, or full-scale strategy and transformation efforts, J.P. meets clients where they are and helps them move fast. As a speaker, judge, and contributor in the customer experience community, J.P. brings a unique blend of straight talk, empathy, and real-world results to every room he enters. He’s been featured on podcasts, judged national awards, and built a growing audience around his “Confessions of a CX Executive” brand, where he dishes lessons from the trenches with humor and heart. As Chair of the Stevie Awards Customer Service & Contact Center Achievement Committee, J.P. is excited to spotlight those who are breaking the mold—leaders and teams who understand that great CX isn’t just good business; it’s what makes customers come back, tell their friends, and stick around when it matters most. When he’s not advising brands or trading insights with other CX nerds, you’ll find J.P. traveling, hitting the golf course, cheering for USC Football, or tracking down the perfect pair of Air Jordans. And yes, he packs them in a carry-on.

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Afrozy Ara

CEO, LuminaData Inc, San Jose, California, United States

Afrozy Ara is the Co-Founder and CEO of LuminaData, an AI platform modernizing enterprise finance operations through intelligent automation and AI coworkers. Backed by Techstars and Berkeley SkyDeck, LuminaData builds production-grade AI solutions used by enterprise finance teams to automate complex, high-risk workflows.

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Aashish Baldwa

Lead Systems Analyst, Wellington Management Company, Ashland, Massachusetts, United States

Assistant Vice President and Lead Systems Analyst at Wellington Management, leading global teams of analysts, developers, and data engineers to deliver automated solutions for regulatory compliance and competitive intelligence. With 14+ years in FinTech, designing end-to-end data delivery systems using Python, SQL and data analytics to drive strategic insights and operational efficiency.

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Mahima Bansod

Data Science and Analytics Manager, Logicmonitor, San Francisco, California, United States

Mahima Bansod is a Data Science and Analytics leader with over a decade of experience driving innovation and data strategy in enterprise tech. A 2025 40 Under 40 Data Scientist and Women of Impact honoree, she champions data-driven innovation and women in STEM. As Chair of IEEE San Francisco Young Professionals, she builds collaboration and community across the Bay Area tech ecosystem.

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Imani Breaker

Executive Coach, The Breaker Mindset LLC, Neptune Beach, Florida, United States

Imani Breaker began as an inbound sales agent and advanced to lead sales, retention, and support teams for Fortune 500 organizations. As a contact center executive, she built values-driven operations balancing growth and customer satisfaction. Today, she is an executive coach guiding leaders through transformation with emotional intelligence and strategic insight.

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Pronob Das

Assistant Coordinator, Legislative Assembly of British Columbia, North Saanich, British Columbia, Canada

With 10+ years of experience in Project Management, Pronob Das has successfully managed interdisciplinary portfolios across diverse organizations. He brings proven expertise in driving organizational excellence. Pronob is adept at leading Project Management Offices for large-scale construction projects, ensuring timely and efficient project delivery while focusing on sustainability.

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Kapildev Deivasigamani

Director, Technical Consulting, Salesforce, Cumming, Georgia, United States

Kapildev Deivasigamani is a Director of Technical Consulting at Salesforce with over 20 years of experience leading large-scale digital transformation, cloud modernization, and DevSecOps initiatives across global enterprises and U.S. federal healthcare organizations. He specializes in enterprise architecture, AI-driven transformation, and secure cloud delivery frameworks. Kapildev is an author.

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Brian Graves

CEO | Principal Advisor, Orion 7 Solutions, Scottsdale, Arizona, United States

Brian Graves is the founder of Orion 7 Solutions and a seasoned leader in CX, BPO partnerships, and contact center operations. He helps organizations design and execute customer experience strategies that elevate service, improve operational performance, and deliver meaningful business results.

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Swechcha Gurram

Senior Financial Data Analyst, Amtex Systems Inc, New York City, New York, United States

Swechcha Gurram is a data expert with more than 18 years of professional experience in the government, financial services, technology, healthcare, and energy sectors. She has a strong background in data visualization, predictive analysis, statistical analysis, and machine learning and is skilled in ETL processes, reporting, and data modeling. Swechcha also completed artificial intelligence.

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Dr. Danny Ha

CEO, Academy of Professional Certification, York, Yorkshire, United Kingdom

Dr. Danny Ha is a global leader in enterprise risk management, ISO implementation, and creator of the RARM framework. Recognized as a Top 50 Thought Leader in Risk Management, he has 35 years of experience in ERM, ESG, cybersecurity, AI systems, auditing, and mentoring startups toward sustainable, antifragile growth. He designed the world’s first combined ISO 42001 LI and LA 2-day course in 2024.

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Tina Hammons

Chief Client Success Officer, UnifyCX, Louisville, Kentucky, United States

Known for her exceptional accomplishments in the global BPO industry, with more than 25 years of senior-level management expertise. At UnifyCX, she is responsible for the strategic planning and execution of business solutions for new and existing clients, crafting powerful roadmaps to their successful experiences. A seasoned leader who takes a hands-on approach to steering global Operations.

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Dileep Jain

Project Manager, Infrastructure and Cybersecurity, FedEx Corp, Zelienople, Pennsylvania, United States

IT infrastructure and network security leader with expertise in enterprise IT, cloud solutions, network architecture, and cybersecurity. I enjoy bringing together technology, automation, and teamwork to strengthen security and drive smarter, more efficient operations.

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Anurag Jindal

Vice President - Technology Client Partner (Global), Vertisystem (A MOURI Tech Company), Fremont, California, United States

Anurag Jindal, VP & Technology Client Partner at Vertisystem, leading enterprise AI, cloud and data transformations. He leads multimillion-dollar portfolios, advises CXOs, scales global teams and turns strategy into outcomes to grow revenue, efficiency and reliability across modernization and digital transformation. An IEEE Senior and Forbes Technology Council Member, Award winner and Speaker/Judge.

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Rajaditya Kolluru

Technical Solutions Director, Pegasystems, Frisco, Texas, United States

Rajaditya is a pragmatic and result-oriented technology professional with experience in enterprise architecture, business process management and enterprise digital transformation solutions.

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Nikunj Kotecha

Senior Machine Learning Engineer, Coastaloupe LLC, Aliso Viejo, California, United States

Nikunj Kotecha is a Senior Machine Learning Engineer & AWS Certified AI Practitioner with 8+ years of experience turning advanced ML research into revenue-generating, hardware-ready solutions. His career spans from building neuromorphic PoCs at BrainChip that secured $2M+ in global IP wins, to deploying RAG-powered clinical assistants that cut misdiagnosis rates in low-connectivity clinics.

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Will Milano

Principal, Paramount Marketing Solutions, Salem, Massachusetts, United States

Professional services strategic marketing leader. For over 22 years Will helped B2B professional services brands stop being "the best kept secret" in their industry and create strategic marketing functions and a compelling brand strategy from the ground up- directly supporting sustainable revenue growth, client expansion & retention and competitive differentiation.

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Oluwafemi Oloruntoba

Database Administrator, Lamar University, Beaumont, Texas, United States

Oluwafemi Oloruntoba is a Database Architect and AI researcher specializing in enterprise transformation, data governance, and intelligent automation. A TITAN Innovation Award winner and Fellow of multiple institutes, he advances ethical AI and innovation excellence through leadership, mentoring, and global technology evaluation.

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Nikhil Patil

Senior Supply Chain Program Manager, Amazon, Bothell, Washington, United States

A seasoned Supply Chain Professional with 15 years of experience in Business Development, Solutions Engineering and Transportation Network Design.

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Stela Popova

Operations Manager, Pontica Solutions, Sofia, Bulgaria

Results-driven professional with strong BPO experience across customer service, e-commerce, and client-focused solutions. Skilled in building authentic relationships, leading teams, managing processes, and delivering executive-level communication. Strong grasp of organizational dynamics and a commitment to high-quality execution.

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Devanand Ramachandran

Senior Manager, DXC Technology, Chantilly, Virginia, United States

Experienced Solution Architect, Merger & Acquisition Specialist with a demonstrated history of working in the information technology and services industry. Skilled in SFDC, Lotus Notes, Agile & Waterfall Methodologies, Scrum, XML, and Solution Architecture. Strong information technology professional with a Bachelor of Technology (B.Tech.) focused in Information Technology from University of Madras.

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Srinivas Rangu

Director, Data Engineering, Analytics and Governance, Nationwide Insurance, Lewis Center, Ohio, United States

Technology leader with deep expertise in Data Engineering, Analytics and Governance. Srinivas has successfully led numerous complex data migration initiatives (including big data and cloud), streamlining operations, and enhancing efficiency. His expertise in Data Engineering, Analytics, and Governance has enabled him to architect robust and scalable solutions that meet the evolving needs of the business.

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Tania Rizoski

Founder | Integrative Leadership Wellbeing & Vitality Coach, Your Sanctuary Space, Padstow Heights, New South Wales, Australia

Tania Rizoski is an Integrative Leadership & Well-being Coach, MBA, and founder of Your Sanctuary Space. After 28 years in corporate leadership and overcoming burnout herself, she now helps leaders prevent it by blending strategy and energy-based coaching to restore vitality, enhance performance, and lead with integrity.

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Camille Rosales

Founder & CEO, Synervo Group, Buda, Texas, United States

Camille Rosales is a visionary leader with over 20 years of experience driving transformation in customer experience, BPO operations, and organizational strategy. As the Founder and CEO of Synervo Group, Camille leads a consulting firm specializing in designing and optimizing contact centers. Her focus is on leveraging advanced technologies such as AI, IVR systems, and chatbots.

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Gowdhaman Sadhasivam

Co-Founder & CTO, Labelbees AI, Mountain View, California, United States

Gowdhaman Sadhasivam is an entrepreneur and AI leader with over a decade of experience driving innovation across defense, insurance, and space intelligence. He has led AI engineering, product development, and digital transformation initiatives, helping organizations bridge research and real-world deployment through scalable, responsible artificial intelligence.

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Pabitra Saikia

VP, Senior Change Delivery Lead, Truist Bank, Morrisville, North Carolina, United States

Pabitra Saikia is a globally recognized technology executive with over two decades of experience leading Software Engineering Projects, Agile implementation of digital initiatives, Enterprise Change Management, E-commerce, and Data Governance across global enterprises. He currently serves as Vice President and Senior Change Delivery Lead within the Enterprise AI and Data team at Truist Bank.

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Arihant Sharma

Critical Environment Mechanical Engineer, Microsoft, West Des Moines, Iowa, United States

Critical Environment Mechanical Engineer with extensive experience designing, commissioning and operating Mechanical, Electrical and Fire protection systems for data centers, smart buildings, healthcare. Arihant delivers reliable, efficient, and sustainable systems from concept to handover. Completed M.S., Mechanical Engineering, University of Florida. Invited judge for the Stevie® Awards (SASCS26).

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Mohnish Singh

Associate Director, ValueLabs, Temecula, California, United States

An accomplished product management leader with over 17 years of global experience in computer software, insurance technology and financial services industry. Recognized for driving value innovation and customer satisfaction through strategic initiatives, particularly in AI and analytics-based products, shaping industry evolution.

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Uma Maheswara Rao Ulisi

Business Architecture Manager, Accenture LLP, Celina, Texas, United States

Uma Maheswara Rao Ulisi is an Oracle Cloud Solution Architect and an author of several research papers on Cloud ERP and AI technologies, working at Accenture in Texas. He is a certified professional specializing in Oracle Cloud Financials, Supply Chain, and Enterprise Resource Planning (ERP) systems. Current Role consistent with an Oracle Cloud, focusing on ERP, AI, and Blockchain.

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Pankaj Zanke

AI and Technical Product Lead, Sapiens, Cumming, Georgia, United States

Pankaj Zanke is an AI and technical product leader with 17+ years of experience in product and data strategy, road mapping, and management across insurance, banking, retail, and healthcare. He specializes in AI-driven product innovation, legacy system modernization, cloud transformation, and data quality, delivering enhanced customer experiences and measurable business impact.