As CEO of TouchPoint One, Greg leads the transformation of contact center performance management by optimizing the intersection of human potential and artificial intelligence. Driven by a lifelong commitment to helping others succeed, he focuses on empowering traditionally undervalued frontline CX workers and supporting fellow entrepreneurs. His career began as an outbound telesales representative at CUC/Cendant after graduating from The Ohio State University. This experience provided insights into customer engagement challenges that would later influence his work and fuel his passion for creating systems that empower and inspire excellence among frontline workers. His performance led to recruitment into financial services, where he earned NASD Series 7 and 24 licenses, deepening his understanding of economics, business operations, and investment principles, knowledge that became the springboard for his entrepreneurial ventures. As Chairman and CEO of PWI (1997-2015), Greg built a global software development company with engineering centers in the U.S. and Eastern Europe, delivering custom solutions for clients from startups to global enterprises. Throughout this journey, he has created opportunities that increase the probability of success for individuals demonstrating hard work, honesty, creativity, and compassion. He served as Board Director and COO at Internet Transaction Solutions (1997-2007), pioneering electronic payment solutions before acquisition by Online Resources Corp. He also founded and led Privacyware (1999-2023), developing web application firewall, endpoint defense, and security analytics software with early AI and machine learning applications. Today, he serves on the Forbes Technology Council, advises companies including Calamu Technologies and ai1 Technologies, and participates in Landmark Ventures Executive Advisory & Dealmaking (LEAD) Program. Through TouchPoint One's Acuity platform and gamification solutions, we help organizations make data-driven decisions that maximize operational effectiveness while creating merit-based pathways to success. Greg remains an active investor and mentor to entrepreneurs and contributes as a Customer Service and CX Judge and Chair for the Stevie® Awards, coming full circle to the industry where his career began. His greatest fulfillment comes from initiatives that create a ripple effect of success, empowering individuals who, in turn, elevate others around them.

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