Winners in the SOCAP-sponsored categories of the 20th annual Stevie® Awards for Sales & Customer Service are listed by category, as selected by the average scores of more than 170 professionals worldwide on eight specialized juries. The Gold, Silver, and Bronze Stevie Award placements among the Finalists were revealed during SOCAP’s Retail Summit on April 29 in Columbus, Ohio USA.

SOCAP - Best Use of Technology in Customer Service
GOLD STEVIE® WINNER
CH Consulting Group, International Falls, Minnesota, United States: Transforming Customer Experience Through Technology-Enabled Contact Center Optimization

SOCAP - Customer Service Training or Coaching Program of the Year
GOLD STEVIE® WINNER
BenchmarkPortal, LLC, Santa Barbara, California, United States: BenchmarkPortal: Global Leadership in Customer Service & TrainingSILVER STEVIE® WINNER
Lowe's Companies, Inc, Mooresville, North Carolina, United States: Lowe's Quality Assurance Transformation
Wiley, Cedar Grove, New Jersey, United States: Customer Service Training or Coaching Program of the Year

SOCAP - Innovation in Customer Service
GOLD STEVIE® WINNER
Boston Beer Company, Boston, Massachusetts, United States: Boston Beer Digital Refund Transformation
SILVER STEVIE® WINNER
Carhartt, Dearborn, Michigan, United States: Carhartt - Incorporating the legacy of our Brand through Customer Service
CH Consulting Group, International Falls, Minnesota, United States: Transforming Patient Access Through AI-Enabled Contact Center Innovation
Lowe's Companies, Inc, Mooresville, North Carolina, United States: Lowe's Transformation of Workforce Management
Premier NX, New Providence, New Jersey, United States: From Missed Calls to Meaningful Connections: Tripling Post-Surgical Patient Engagement with Two-Way Messaging