Årets backoffice-kundeservicemedarbejder – alle andre brancher
GOLD STEVIE®-VINDER
DHL Express Indonesia, Jakarta, Selatan, Indonesien: Aulia Maulina, kundeserviceteamleder

Årets backoffice-kundeservicemedarbejder - Teknologiindustrier
GOLD STEVIE®-VINDER
eMoney Advisor, Radnor, Pennsylvania, USA: Myles Pauletich, teknisk dataanalytiker
SILVER STEVIE®-VINDER
eMoney Advisor, Radnor, Pennsylvania, USA: Oksana Kaleeva, teknisk supportanalytiker
BRONZE STEVIE®-VINDER
IBM, Poughkeepsie, New York, USA: Kelly King, softwareingeniør

Årets kontaktcenterleder
GOLD STEVIE®-VINDER
ResultsCX, Norristown, Pennsylvania, USA: Mike Tripp, Senior Vice President Operations
SILVER STEVIE®-VINDER
Showdown Displays, Brooklyn Center, Minnesota, USA: Jim Thomsen, Vice President Customer Success

Årets kontaktcenterleder
GOLD STEVIE®-VINDER
Voya Financial, Gilbert, Arizona, USA: Patsy Ramirez, projektchef
BRONZE STEVIE®-VINDER
Blackhawk Network, Pleasanton, Californien, USA: Raul Valladeres, kundeservicechef
Voya Financial, Minneapolis, Minnesota, USA: Paul Bennett, Wealth Solutions Contact Center Manager

Årets kontaktcenter-professionelle
GOLD STEVIE®-VINDER
American Airlines, Fort Worth, Texas, USA: Susan Fioriti, seniorprojektleder
BRONZE STEVIE®-VINDER
Leaf Home, Hudson, Ohio, USA: Jason Tidwell, Workforce Management Manager

Årets fortaler for kundeempati
GOLD STEVIE®-VINDER
CNP Seguros Holding Brasil, Brasília, Distrito Federal Df, Brasilien: Marcelo Bitencourt, Superintendent of Customer Experience and Communication
Petronect - Procurement Negocios SA, Rio De Janeiro, Brasilien: Samuel Souza, Marketing and Relationship Administrative Director
BRONZE STEVIE®-VINDER
Capital Rx, New York, New York, USA: Adam Robbins, Care Advocate
SAP, Newtown Square, Pennsylvania, USA: Becky Doyle
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, USA: Anjanette Meredith - UHC Provider Service Operations - Provider Account Management
Voya Financial, Gilbert, Arizona, USA: Alisha Phillips, direktør, kundeoplevelse

Årets kundeserviceleder
GOLD STEVIE®-VINDER
Infrascale, Raleigh, North Carolina, USA: Abdul Muneer, direktør for teknisk support
SILVER STEVIE®-VINDER
Boston Globe Media, Boston, Massachusetts, USA: Diane Creedon, kundesucceschef og supervisor
DemandFactor, Miami, Florida, USA: Jennifer Ruggieri, senior kundesucceschef
Guusto Gifts Inc, Vancouver, British Columbia, Canada: Vernon Wittal, chef for kundesamarbejde
SIOS Technology, San Mateo, Californien, USA: Cassius Rhue, vicepræsident, kundesucces
Turo, Phoenix, AZ, Phoenix, Arizona, USA: Jerry Howe, vicepræsident for global markedsstøtte
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, USA: Wayne White, Senior Vice President
UPMC Health Plan, Pittsburgh, Pennsylvania, USA: Samra Halchak - UPMC Scheduling Service Access Center
BRONZE STEVIE®-VINDER
8x8, Campbell, Californien, USA: Jason Graham, vicepræsident for global kundesucces
Adaptiva, Kirkland, Washington, USA: Dan Richings, senior vicepræsident, global kundesucces og løsningssucces
GetInsured, Mountain View, Californien, USA: Hanumanth Praveen Ravindran, senior funktionel manager
Momentive Software, St. Petersburg, Florida, USA: Karl Jaufmann, SVP, kundesupport
SAP, Newtown Square, Pennsylvania, USA: Rohan Patel, global chef for support til intelligente teknologier

Årets kundeservicechef
GOLD STEVIE®-VINDER
Viettel Customer Service, Ha Noi, Vietnam: Nguyen Tien Dung, CEO Viettel Customer Service
SILVER STEVIE®-VINDER
eMoney Advisor, Radnor, Pennsylvania, USA: Roseida Cotto, Manager, Kundeservice
BRONZE STEVIE®-VINDER
Blackhawk Network, Pleasanton, Californien, USA: Ingrid Martinez, Manager

Årets professionelle kundeservicetræner
GOLD STEVIE®-VINDER
eMoney Advisor, Radnor, Pennsylvania, USA: Brett Tharp, rådgivningsuddannelsesspecialist
SILVER STEVIE®-VINDER
Blackhawk Network, Pleasanton, Californien, USA: Karen Aguilar Martinez
eMoney Advisor, Radnor, Pennsylvania, USA: Ania Iguitian, rådgivningssuccescoach
UPMC Health Plan, Pittsburgh, Pennsylvania, USA: Katelyn Hess, Manager, UPMC Scheduling Services Access Center
BRONZE STEVIE®-VINDER
IBM, Poughkeepsie, New York, USA: Marek Liedel
LifeStation, Union, New Jersey, USA: Carlotta Wickham-O'Reilly, Senior Customer Service Supervisor

Årets frontline-kundeservicemedarbejder – alle andre brancher
GOLD STEVIE®-VINDER
DHL Express Indonesia, Jakarta, Selatan, Indonesien: Fauzan

Årets frontline-kundeservicemedarbejder - Finansielle tjenesteydelser
GOLD STEVIE®-VINDER
Voya Financial, Gilbert, Arizona, USA: Amanda Baker
BRONZE STEVIE®-VINDER
Blackhawk Network, Pleasanton, Californien, USA: Lidia Guandique Guerrero

Årets frontline-kundeservicemedarbejder - Andre servicebrancher
GOLD STEVIE®-VINDER
Capital Rx, New York, New York, USA: Alyssa Smith, kundeservicemedarbejder II
SILVER STEVIE®-VINDER
Capital Rx, New York, New York, USA: Ayisha Lobin
BRONZE STEVIE®-VINDER
Teachers of Tomorrow, Houston, Texas, USA: Brandy Rice: Årets kundeservicemedarbejder
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, USA: Patricia Bass - UHC Provider Service Operations Commercial Contact Center

Årets kundeservicemedarbejder i frontlinjen - Teknologiindustrien
GOLD STEVIE®-VINDER
Quickli, Bondi Junction, New South Wales, Australien: Jimmy Hyde, Head of CX
SILVER STEVIE®-VINDER
Netsertive, Morriseville, North Carolina, USA: Grace Pittman, Program Strategist
BRONZE STEVIE®-VINDER
eMoney Advisor, Radnor, Pennsylvania, USA: Andrew Harris, Senior Client Support Specialist

Årets kvinde inden for kundeservice
GOLD STEVIE®-VINDER
Percepta, Allen Park, Michigan, USA: Karen Gurganious, præsident
SILVER STEVIE®-VINNER
Avalara, Durham, North Carolina, USA: Liz Armbruester, kundechef
ResultsCX, Norristown, Pennsylvania, USA: Tonya Ventre, vicepræsident for kundesucces
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, USA: Christy Benskin, seniordirektør
BRONZE STEVIE®-VINDER
Blackhawk Network, Pleasanton, Californien, USA: Faelon Amar, teamleder
CallTower, South Jordan, Utah, USA: Melinda Hicks, Senior Manager, Client Success

Årets unge kundeservicemedarbejder – finansielle tjenesteydelser
GOLD STEVIE®-VINDER
Blackhawk Network, Pleasanton, Californien, USA: Eduardo Navarro Molina, Product Support Manager

Årets unge kundeservicemedarbejder - Andre servicebrancher
GOLD STEVIE®-VINDER
Congruity HR, Winston-Salem, North Carolina, USA: Hannah Laws, lønningsspecialist

Årets unge kundeservicemedarbejder - Teknologibrancher
GOLD STEVIE®-VINDER
IBM, Poughkeepsie, New York, USA: Pierce Harriz, SME