Customer Service & Contact Center Individual Categories

The customer service and contact center individual categories recognize individual contact center and customer service professionals.
Nominations that won in the 2026 Stevie Awards for Sales & Customer Service may be resubmitted for consideration in the 2027 awards. If they have been updated with recent achievements, they may be submitted to the same categories in which they won. If they have not been updated, they must be submitted to categories different from those in which they won.

Information required for entries in these categories include:

1. Written answers to the following questions, describing the nominated individual’s achievements since July 1, 2024, OR a video of up to five (5) minutes in length that answers all of the same questions:

a. Briefly describe the nominated individual: history and past performance (up to 1,250 characters). Required
b. Outline the nominee’s achievements since July 1, 2024, that you wish to bring to the judges’ attention (up to 1,500 characters). Required
c. Explain why the achievements you have highlighted are unique or significant. If possible, compare the achievements to the performance of other players in your industry and/or to the nominee’s past performance (up to 1,500 characters). Required
d. Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters). Optional

2. Optional (but highly recommended), add to your entry up to 10 webpage links and up to 10 document uploads to support your case to the judges. These might be press articles, press releases, videos, or images, for example.

58. Customer Service CEO of the Year (New for 2027)
Recognizing Chief Executive Officers (CEOs) who have demonstrated exceptional leadership and commitment to building a customer-centric organization since July 1, 2024.

59. Front-Line Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who directly engage customers. This category is split into five separate categories:
a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
c. Other Service Industries: recognizes achievements of professionals in service industries such as healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Front-Line Customer Service Professional of the Year categories.

60. Back-Office Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations for their achievements since the beginning of July 2024. This category is split into five separate categories:
a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
c. Other Service Industries: recognizes achievements of professionals in service industries such as healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Back-Office Customer Service Professional of the Year categories.

61. Young Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who, at some point since July 1, 2024, were under the age of 30. This category is split into five separate categories:
a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
c. Other Service Industries: recognizes achievements of professionals in services industries such as healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Young Customer Service Professional of the Year categories.

62. Contact Center Leader of the Year
Recognizing the achievements of senior contact or call center executives for their achievements since the beginning of July 2024.

63. Contact Center Manager of the Year
Recognizing the achievements of contact or call center managers for their achievements since the beginning of July 2024.

64. Contact Center Professional of the Year
Recognizing the achievements of non-executive professionals who work in a call or contact center.

65. Customer Empathy Advocate of the Year
Honoring professionals who have implemented empathy-driven service strategies that resulted in improved customer sentiment, loyalty, and outcomes.

66. Customer Service Leader of the Year
Recognizing the achievements of senior customer service and call center executives.

67. Customer Service Manager of the Year
Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.

68. Customer Service Training Professional of the Year
Recognizing the achievements of customer service or contact center professionals since the beginning of July 2024.

69. Woman of the Year in Customer Service
Recognizing women in customer service, at any level, for their achievements since the beginning of July 2024.