Solutions & Implementations Categories
These categories recognize sales, business development, contact center, and customer service-related products, services, and implementations since July 1, 2024.
Nominations that won in the 2026 Stevie Awards for Sales & Customer Service may be resubmitted for consideration in the 2027 awards. If they have been updated with recent achievements, they may be submitted to the same categories in which they won. If they have not been updated, they must be submitted to categories different from those in which they won.
The first in each pair of categories is for product or service solutions issued since the beginning of July 2024. Both new and new-version solutions may be nominated. The second in each pair of categories is for implementations of those solutions or of custom solutions.
If you are the producer of a new or new-version solution, you’ll want to nominate it in the first category of the pair. If you’re the end user of a solution and want to nominate your implementation of it, you’ll want to nominate in the second category of the pair.
Information to be submitted online for entries in these categories in the 2027 competition include
1. Written answers to the following questions, describing the nominated solution or implementation since July 1, 2024, OR a video of up to five (5) minutes in length that answers all of the same questions:
a. If you are nominating a brand-new product, state the date on which it was released. If you are nominating a new version of an existing product, state the date on which the update was released. If you are nominating an implementation, state the date on which the implementation was completed. Required
b. Describe the features, functions, and benefits of the nominated product, service, or implementation (up to 2,000 characters). Required
c. For the nomination of a product or service, outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable. (up to 2,000 characters). Required
For the nomination of an implementation, outline the need or problem that was identified, why the solution was chosen, how the solution was implemented, and the results of your implementation to date (up to 2,000 characters). Required
d. Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters). Optional
2. Optional (but highly recommended), add to your entry up to 10 webpage links and up to 10 document uploads to support your case to the judges. These might be press articles, press releases, videos, or images, for example.
132. AI-Powered Sales or Service Solution – New or New Version. Recognizing software, introduced since July 1, 2024, that leverages artificial intelligence or machine learning to enhance decision-making, personalization, or efficiency in sales or customer service.
133. AI-Powered Sales or Service Solution – Implementation
134. Business Intelligence Solution – New or New Version
135. Business Intelligence Solution – Implementation
136. Collaboration Solution – New or New Version
137. Collaboration Solution– Implementation
138. Contact Center Solution – New or New Version
139. Contact Center Solution – Implementation
140. CRM Suite - New or New Version. For integrated CRM suites.
141. CRM Suite - Implementation. For integrated CRM suites.
142. Customer Experience Management Solution - New or New Version
143. Customer Experience Management Solution - Implementation
144. Customer Support Solution - New or New Version
145. Customer Support Solution - Implementation
146. Incentive Management Solution – New or New Version
147. Incentive Management Solution – Implementation
148. IVR or Web Service Solution – New or New Version
149. IVR or Web Service Solution – Implementation
150. Marketing Solution – New or New Version
151. Marketing Solution – Implementation
152. Relationship Management Solution – New or New Version
153. Relationship Management Solution – Implementation
154. Sales Automation Solution – New or New Version
155. Sales Automation Solution – Implementation
156. Sales Enablement Solution – New or New Version
157. Sales Enablement Solution – Implementation
158. Sales Force Automation Solution - New or New Version
159. Sales Force Automation Solution - Implementation
160. Sales & Marketing Mobile Application – New or New Version
161. Sales & Marketing Mobile Application – Implementation
162. Sales Management Solution - New or New Version
163. Sales Management Solution - Implementation
164. Sales Performance Management Solution - New or New Version
165. Sales Performance Management Solution - Implementation
166. Sales Proposal Management Solution - New or New Version
167. Sales Proposal Management Solution - Implementation
168. Sustainable Tech Solution for Sales & Service – New or New Version. Honoring new or improved solutions designed to reduce environmental impact in sales and customer service processes, such as energy-saving, paperless, or ethical sourcing features.
169. Sustainable Tech Solution for Sales & Service – Implementation
170. Best Advance in Product Innovation. Successful nominations in this category will recognize organizations or individuals that have developed, since July 1, 2024, a groundbreaking new product or significantly enhanced an existing one through innovative features, design, technology, or functionality.
171. Product Feature of the Year. This category recognizes a single, standout feature, introduced since July 1, 2024, that significantly enhances the functionality, performance, or user experience of a product.
172. Customer Service or Sales Book of the Year
Attach an electronic version of your book to your online entry using the attachment/link uploading tool.
173. Customer Service Training Product of the Year
Eligible products include DVDs, videos, courseware and workbooks, among others.
174. Sales Training Product of the Year
Eligible products include DVDs, videos, courseware and workbooks, among others.