SOCAP Sponsored Categories
Only members of SOCAP may submit nominations to them - nominations submitted by non-SOCAP members will be disqualified. Established in 1973, SOCAP represents a premier community of customer care professionals from across industries. As the oldest member-driven Customer Experience (CX) association, SOCAP facilitates collaboration, knowledge sharing, and learning among CX specialists and their solution providers. Committed to enhancing CX at all business levels, SOCAP embodies a collaborative and dynamic environment for professional growth in customer care. Learn more at SOCAP.org.
There are no entry fees for the SOCAP categories.
Information required for entries in these categories include:
1. Written answers to the following questions, describing the nominated organization’s achievements since July 1, 2024, OR a video of up to five (5) minutes in length that answers all of the same questions:
a. Briefly describe the nominated organization: its history and past performance (up to 1,250 characters). Required
b. Outline the organization’s achievements since the beginning of July 2024 that you wish to bring to the judges’ attention (up to 1,500 characters). Required
c. Explain why the achievements you have highlighted are unique or significant. If possible, compare the achievements to the performance of other players in your industry and/or to the organization’s past performance (up to 1,500 characters). Required
d. Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination. (up to 1,500 characters). Optional
2. Optional (but highly recommended), add to your entry up to 10 webpage links and up to 10 document uploads to support your case to the judges. These might be press articles, press releases, videos, or images, for example.
250. SOCAP - Best Use of Technology in Customer Service
Recognizing SOCAP-member customer service and contact center organizations for their use of technology, such as artificial intelligence, that has directly improved customer service delivery, provided real business benefits, and shown system adoption across the entire customer service function.
251. SOCAP - Innovation in Customer Service
Recognizing new ideas and developments within SOCAP-member customer service operations that enabled organizations to meet the needs of their customers more effectively, leading to increased satisfaction and loyalty.
252. SOCAP - Customer Service Training or Coaching Program of the Year
Recognizing SOCAP-member customer service organizations for their development and use of training and coaching programs.