Customer Service Success Categories

If your organization doesn’t have a formal customer service function - if “everyone here works in customer service” is your motto - then these are the categories for you. If your organization has a formal customer service function, don’t enter these categories - enter the Customer Service Department categories instead.

Nominations that won in the 2026 Stevie Awards for Sales & Customer Service may be resubmitted for consideration in the 2027 awards. If they have been updated with recent achievements, they may be submitted to the same categories in which they won. If they have not been updated, they must be submitted to categories different from those in which they won.

Information required for entries in these categories include:

1. Written answers to the following questions, describing the nominated organization’s achievements since July 1, 2024, OR a video of up to five (5) minutes in length that answers all of the same questions:

a. Briefly describe the nominated organization: its history and past performance (up to 1,250 characters). Required
b. Reaffirm here that your organization is qualified to enter these categories, by first stating: “Our organization does not have a formal customer service function.” Then outline the organization’s achievements since July 1, 2024, that you wish to bring to the judges’ attention (up to 1,500 characters). Required
c. Explain why the achievements you have highlighted are unique or significant. If possible, compare the achievements to the performance of other players in your industry and/or to the organization’s past performance (up to 1,500 characters). Required
d. Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters). Optional

2. Optional (but highly recommended), add to your entry up to 10 webpage links and up to 10 document uploads to support your case to the judges. These might be press articles, press releases, videos, or images, for example.

200. Customer Service Success - Business Service Industries
201. Customer Service Success - Financial Service Industries
202. Customer Service Success - Other Service Industries
203. Customer Service Success - Technology Industries
204. Customer Service Success - All Other Industries