2026 Stevie Award Winners

Winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 170 professionals worldwide on eight specialized juries. The Gold, Silver, and Bronze Stevie Award winners were celebrated during a gala awards banquet on Thursday, March 5 at the Marriott Marquis Hotel in New York City.

♦ Download the Awards Banquet Program Book (PDF)
♦ Browse Photographs of the Awards Event
♦ Watch the Individual Awards Presentation Videos | Downloadable Versions
♦ Watch Interviews with Stevie Winners | Downloadable Versions

At the awards event, the winners of five Grand (“best of show”) Stevie Award trophies are recognized. These awards cannot be competed for directly. Grand Stevie winners are determined through a points system in which each Gold Stevie win counts for three points, each Silver win counts for two points, and each Bronze win counts for one and a half points. The 2026 winners of the “Top 5” awards are:

IBM, worldwide, earned 59.5 points on the back of seven Gold, eight Silver, and 15 Bronze Stevie wins across a broad range of categories. This is the tenth consecutive year that IBM has earned a Grand Stevie Award in the competition, and the second time they’ve won the #1 spot.
DP DHL, worldwide, scored 53 points with eight Gold, seven Silver, and 10 Bronze Stevie wins by DHL affiliates across the Americas, Asia, and Europe. This is the 14th consecutive year in which the international transportation and logistics firm has won a Grand Stevie in this program.
ValueSelling Associates,the sales consultancy headquartered in Carlsbad, California USA, won eight Gold, three Silver, and six Bronze Stevies, for a total of 39 points, for wins on behalf of clients Abdulla Fouad For Medical Supplies and Services, Alaska Communications, e.Republic, Element Fleet Management, Ironclad, Phenom, Quest Software, and Snappy. This is the sixth Grand Stevie won by ValueSelling in the Stevie Awards for Sales & Customer Service.
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota USA, takes the fourth Grand Stevie spot with 38 points earned through four Gold, 10 Silver, and four Bronze Stevie wins.
Allianz Services Private Limited, Kerala, India, delivered 34.5 award points (three Gold, three Silver, and 13 Bronze Stevies) to earn themselves the final Grand Stevie spot. The firm also earned a Grand Stevie in the program in 2024.

Winners By Category

Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction

Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department, including winners of the People’s Choice Stevie Awards for Favorite Customer Service
Customer Service Success
SOCAP-sponsored Categories

AI & Digital Transformation Categories
Customer Service
Sales

Business Development
Solutions & Implementations
Solution Provider
Thought Leadership

Sales Individual Category Winners

National Sales Executive of the Year
GOLD STEVIE® WINNER
AT&T Business, Dallas, Texas, United States: Preston Carpenter, National Channel Director of Partner Sales

Rising Star in Sales (Under 30)
GOLD STEVIE® WINNER
TTEC, Krakow, Poland: Batuhan Yorgancilar, Senior Operations Manager
BRONZE STEVIE® WINNER
TTEC, Krakow, Poland: Oksana Honchar, Senior Operations Manager, Sales

Sales Director of the Year
GOLD STEVIE® WINNER
Workiva, Singapore, Singapore: Ankur Sehgal, Regional Sales Director - Asia
SILVER STEVIE® WINNER
Qualitest Group, London, United Kingdom: Tess Hilton, Head of Enterprise Sales
BRONZE STEVIE® WINNER
Makers Nutrition, Hauppauge, New York, United States: Tom Corr, Director of Sale

Sales Engineer of the Year
GOLD STEVIE® WINNER
NVSTly: Social Investing, La Habra, California, United States: Eamonn Bulanadi, Community Manager & Lead Sales

Sales Manager of the Year
GOLD STEVIE® WINNER
AT&T Business, Dallas, Texas, United States: Charlene Urban, AT&T Alliance Regional Sales Leader
BRONZE STEVIE® WINNER
AT&T Business, Dallas, Texas, United States: Joseph Trivett, Channel Sales Manager – AT&T Alliance Channel
AT&T Business, Dallas, Texas, United States: Keya Sadrnia, Sales Channel Manager – AT&T Alliance Channel

Sales Operations Professional of the Year
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Bonnie Mulry
BRONZE STEVIE® WINNER
Leaf Home, Hudson, Ohio, United States: Michael Delguyd, Operations Manager

Sales Representative of the Year - All Other Industries
GOLD STEVIE® WINNER
TTEC, Krakow, Poland: Natalia Wozniak, Inside Sales Representative

Sales Representative of the Year - Other Services Industries
GOLD STEVIE® WINNER
The Fresh Market, Greensboro, North Carolina, United States: Neha Pokharna, Sneior Finacial Analyst
SILVER STEVIE® WINNER
Policygenius, Topeka, Kansas, United States: Warren Robbins, Senior Sales Associate
Window Nation, Fulton, Maryland, United States: Joshua Dickey

Sales Support Professional of the Year
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Ann Sayson

Senior Sales Executive of the Year
GOLD STEVIE® WINNER
AT&T, Dallas, Texas, United States: Maryann Allen, AVP Sales – AT&T Wholesale Partner Solutions
SILVER STEVIE® WINNER
Capital Rx, New York, New York, United States: Kristin Begley, Chief Commercial Officer
BRONZE STEVIE® WINNER
Planet DDS, Irvine, California, United States: Mike Huffaker, Chief Revenue Officer

Woman of the Year in Sales
GOLD STEVIE® WINNER
Qualitest Group, London, United Kingdom: Tess Hilton, Head of Enterprise Sales
SILVER STEVIE® WINNER
Gingin Stockfeeds, Gingin, Western Australia, Australia: Danielle Maguire, Owner/Manager
Tanı Marketing Technologies (Chippin), Istanbul, Türkiye: Oyku Hamutcu, Head of Sales, Merchant and Campaign Management

Sales Team Category Winners

Account Management Team of the Year
GOLD STEVIE® WINNER
ResultsCX, Norristown, Pennsylvania, United States: ResultsCX: Account Management Team of the Year

Cross-Functional Sales Collaboration Team of the Year
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Sales Merchandising Team
SILVER STEVIE® WINNER
EFG Companies, Dallas, Texas, United States: Unique Loyalty Program Incorporates Broad Cross-Functional Team Expertise, Delivering More Revenue to Powersports Dealers
BRONZE STEVIE® WINNER
Alaska Communications, Anchorage, Alaska, United States: Rebuilding the Alaska Communications Revenue Engine Around a Shared Mission and Common Framework
Policygenius, Topeka, Kansas, United States: Policygenius CRM, SDR, and Inforce Sales Team collaborating on the Inforce Project
Western and Southern Financial Group, Cincinnati, Ohio, United States: The Western & Southern Accelerated Career Program Initiative

Field Sales Team of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc, Broomfield, Colorado, United States: Leading Industrial Packaging Sales
SILVER STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Leading the field in healthcare sales
SYL Grup, Istanbul, Türkiye: Redefining Field Sales in the Hardest Channel: SYL’s Scalable SOHO Door-to-Door Model
BRONZE STEVIE® WINNER
Go Flooring LLC, Charlotte, North Carolina, United States: Go Flooring LLC Field Sales Team

Global Sales Team of the Year
GOLD STEVIE® WINNER
Aires, Pittsburgh, Pennsylvania, United States: Aires - Best Global Sales Team
BRONZE STEVIE® WINNER
Datasite, Minneapolis, Minnesota, United States: Datasite: 2026 Global Sales Team

Government Sales Team of the Year
GOLD STEVIE® WINNER
e.Republic, Folsom, California, United States: Value-based Selling & Collaborative Culture: Twin Pillars of e.Republic’s Success
BRONZE STEVIE® WINNER
Highmark, Inc., Pittsburgh, Pennsylvania, United States: Highmark Government Markets: Sales Team of the Year

Inside or Telesales Team of the Year
GOLD STEVIE® WINNER
Datasite, Minneapolis, Minnesota, United States: Datasite: 2026 Inside Sales Team
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India - Allianz Australia

National Sales Team of the Year
GOLD STEVIE® WINNER
Snappy, New York, New York, United States: Snappy Spreads Joy, Gratitude and Sustainable Sales Results
SILVER STEVIE® WINNER
Phenom, Ambler, Pennsylvania, United States: Matching Rapid Innovation With Commercial Discipline: Phenom’s National Sales Team
SoftPro, Raleigh, North Carolina, United States: Recognizing Customer Needs in Evolving Market Propels Sales
BRONZE STEVIE® WINNER
AT&T, Dallas, Texas, United States: AT&T’s Wholesale Partner Solutions Sales Team (AT&T Wholesale and AT&T Partner Exchange)

Online Sales Team of the Year
GOLD STEVIE® WINNER
VXI Global Solutions, Los Angeles, California, United States: From Crisis to Category Leader: Transforming Chat Sales into a $5.6M Revenue Engine

Sales Management Team of the Year
GOLD STEVIE® WINNER
Phenom, Ambler, Pennsylvania, United States: Sales Management Excellence: Phenom’s Unified Operating Model

Sales Operations Team of the Year
GOLD STEVIE® WINNER
LTIMindtree Limited, Mumbai, India: Unlocking greater potential through System Integration capability in Sales operations
SILVER STEVIE® WINNER
VXI Global Solutions & LG Electronics, Los Angeles, California, United States: Turning Checkout Challenges into Revenue: LG Voice Sales Transformation
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: The Global Business Partner Management (Global BPM)

Sales Support Team of the Year - All Other Industries
GOLD STEVIE® WINNER
FedEx, Hoofddorp, Netherlands: FedEx Sales Support Team

Sales Support Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
Go Flooring LLC, Charlotte, North Carolina, United States: Go Flooring Sales Support Team of the Year - Other Service Industries

Sales Support Team of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: GCG Quote-to-Cash TLS team: The Journey of Catalyzing TLS Digital Agility
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: Create a New Era of Operational Excellence for GCG Services Sales

Sales Achievement Category Winners

Achievement in Sales Automation
GOLD STEVIE® WINNER
Wipro, Atlanta, Georgia, United States: PitchWhiz: Guided Sales Automation for Scalable, Consistent Growth
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: BPLOA Automation: Streamlining Business Partner Sales Experience
Tata Consultancy Services, Edison, New Jersey, United States: Reimagining Enterprise Sales Automation with AI: The TCS CAP.ai Story
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: From Days to Seconds – Automating Revenue Accruals to Accelerate Sales Growth
IBM, Armonk, New York, United States: Key Deals Tracker: Improved Services Turnaround, Accuracy, and Better Experience
LTIMindtree Limited, Mumbai, India: Driving CRM success through automation & data driven insights
Turkcell, Istanbul, Türkiye: Sales Alert Bot - Saha Satış Uyarı Robotu 2.Giriş Düzeltme

Achievement in Sales Documentation
GOLD STEVIE® WINNER
Tata Consultancy Services, Dallas, Texas, United States: Redefining Sales Documentation for the GenAI & Agentic Era to Secure Multi-Million Dollar Wins
SILVER STEVIE® WINNER
Wipro Ltd., Noida, Uttar Pradesh, India: Wipro’s Pitch support: Standardize. Personalize. Convert

Achievement in the Use of Data & Analytics in Sales
GOLD STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: Empowering Retail Excellence: ACT’s TX Boost App for Data-Driven Sales Support
SILVER STEVIE® WINNER
Wipro Ltd., Noida, Uttar Pradesh, India: Wipro Intelligent Sales Engine – “WISE”

Achievement in Value-based Selling Techniques
GOLD STEVIE® WINNER
Wipro Ltd., Noida, Uttar Pradesh, India: Wipro sales ValueMax framework: Value-based selling across the lifecycle
SILVER STEVIE® WINNER
Element Fleet Management, Toronto, Ontario, Canada: Embracing a Value-based Approach at Scale: Element’s Sales Transformation
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group and Flow Control Group
BRONZE STEVIE® WINNER
Abdulla Fouad For Medical Supplies and Services, Riyadh, Saudi Arabia: Connecting Proven Outcomes to Customer Value: AFMS’s Value-Focused Sales Engine
Contact Lens King Inc., Champlain, New York, United States: Value-based Selling Techniques of the Year
Ironclad, San Francisco, California, United States: From Technical Innovation to Customer Value: Ironclad’s Sales Transformation

Award for Innovation in Sales - All Other Industries
GOLD STEVIE® WINNER
SOCAR Türkiye, Istanbul, Türkiye: SOCAR Türkiye Reciprocity Program
BRONZE STEVIE® WINNER
Tires Easy, El Segundo, California, United States: Tires Easy

Best Use of Technology in Sales
GOLD STEVIE® WINNER
Clari + Salesloft, Sunnyvale, California, United States: Building the Predictive Revenue System: How Clari + Salesloft Redefined Revenue AI
SILVER STEVIE® WINNER
Alternatif Bank, Istanbul, Türkiye: Artificial Intelligence-Powered Credit Campaign
BRONZE STEVIE® WINNER
Tires Easy, El Segundo, California, United States: Tires Easy

Demand Generation Program of the Year
GOLD STEVIE® WINNER
TELUS Digital, Vancouver, British Columbia, Canada: TELUS Digital

Inbound Marketing Program of the Year
GOLD STEVIE® WINNER
SoftPro, Raleigh, North Carolina, United States: Empowering Customers and Driving Success Through Inbound Marketing

Sales Employer of the Year
GOLD STEVIE® WINNER
Round Room, Fishers, Indiana, United States: Round Room

Sales Enablement Program of the Year
GOLD STEVIE® WINNER
EY, London, London, United Kingdom: Global technology enablement through standardized customer success
SILVER STEVIE® WINNER
Adobe, San Jose, California, United States: Adobe’s Agentic AI Enablement Programming
Affinity Federal Credit Union, Basking Ridge, New Jersey, United States: Elevate Sales Enablement Program
BRONZE STEVIE® WINNER
Okta Inc, San Francisco, California, United States: Security Essentials Program

Sales Growth Achievement of the Year
GOLD STEVIE® WINNER
Snappy, New York, New York, United States: Snappy’s Value-based Approach Delivers Transformative Growth
SILVER STEVIE® WINNER
SoftPro, Raleigh, North Carolina, United States: Customer Empowerment in Evolving Market Drives Exceptional Sales Growth
BRONZE STEVIE® WINNER
FM İletisim, Istanbul, Kucukcekmece, Türkiye: Humm Organic Sales Awards Achievement

Sales Incentive Program of the Year
GOLD STEVIE® WINNER
Pan American Energy, Ciudad de Buenos Aires, Ciudad De Buenos Aires, Capital Federal, Argentina: Turning ON success
BRONZE STEVIE® WINNER
YAPI KREDI BANK, TURKEY, Istanbul, Turkey: Pioneering Sales Growth via Gamification: Yapı Kredi BizPlay

Sales Meeting of the Year
GOLD STEVIE® WINNER
RAIN Group, Boston, Massachusetts, United States: Global Technology Leader Turns a Sales Kickoff into a Value Driven Sales Movement

Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER
Cotiviti, South Jordan, Utah, United States: Building a World-Class GTM Development Engine Through Standardizations and AI Powered Coaching

Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER
51 Rooms, Amman, Jordan: 51 ROOMS™ – The First AI-Powered Year-Long Sales Transformation Ecosystem
BRONZE STEVIE® WINNER
GE HealthCare, Chicago, Illinois, United States Minor Outlying Islands: Sales and Coaching Program of the Year
Janek Performance Group, Las Vegas, Nevada, United States: Critical Sales Presentation Skills by Janek Performance Group

Sales Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER
Elevance Health - Anthem, Indianapolis, Indiana, United States: Anthem’s Sales Development Program
SILVER STEVIE® WINNER
Element Fleet Management, Toronto, Ontario, Canada: Global Sales Training for Global Consistency: Element’s Training and Coaching Initiative
Sales & Presence, San Diego, California, United States: Sales & Presence: The Human-Centered Sales Performance System

Sales Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER
Adobe, San Jose, California, United States: Adobe’s Sales Manager Development Program
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: Collaboration and Career Evolution: A Catalyst for Productivity and Excellence in Sales
Ironclad, San Francisco, California, United States: How Ironclad Built a Sales Organization Anchored in Value, Rigor, and Strategic Foresight

Sales Turnaround of the Year
GOLD STEVIE® WINNER
Alaska Communications, Anchorage, Alaska, United States: Strengthen Collaboration to Accelerate Revenue Results: Alaska Communications’ Sales Turnaround
BRONZE STEVIE® WINNER
Quest Software, Austin, Texas, United States: Aligning GTM Motions to Kickstart Growth: Quest’s Sales Turnaround

Sustainable Sales Practice Achievement
GOLD STEVIE® WINNER
Merchology, Plymouth, Minnesota, United States: Merchology Sales Team - Sustainablity Achievements

Sales Distinction Category Winners

Sales Distinction of the Year - All Other Industries
GOLD STEVIE® WINNER
Yuksekbilgili Training & Consulting, Istanbul, Türkiye: Yuksekbilgili Sales Approach
SILVER STEVIE® WINNER
Gingin Stockfeeds, Gingin, Australia: Margin-Led Sales Growth Through Strategic Diversification

Sales Distinction of the Year - Computer Services
GOLD STEVIE® WINNER
Dr. Phone Fix, Vancouver, British Columbia, Canada: ‘Mr. Fixit’ - computers, cell phones

Sales Distinction of the Year - Computer Software
GOLD STEVIE® WINNER
Phenom, Ambler, Pennsylvania, United States: Phenom’s Aligned Operating Model Drives Results
BRONZE STEVIE® WINNER
Quest Software, Austin, Texas, United States: Jumpstarting Growth through GTM Alignment: Quest Software’s Journey
SoftPro, Raleigh, North Carolina, United States: Empowering Customers Through Flexible Software Solutions

Sales Distinction of the Year - Consumer Products & Services
GOLD STEVIE® WINNER
Gingin Stockfeeds, Gingin, Australia: Margin-Led Sales Growth Through Strategic Diversification
BRONZE STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Sales Distinction of the Year - Financial Services
GOLD STEVIE® WINNER
Grey Fox Wealth Advisors, Rockland, Delaware, United States: Grey Fox Wealth Advisors - Growth
BRONZE STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: Halkbank Entrepreneurship Supports - JetLuck and Hubrica

Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER
Abdulla Fouad For Medical Supplies and Services, Riyadh, Saudi Arabia: Abdulla Fouad’s Sales Transformation

Sales Distinction of the Year - Public Services & Education
GOLD STEVIE® WINNER
e.Republic, Folsom, California, United States: Scaling Public Services Sales Through a Value-Based Framework
BRONZE STEVIE® WINNER
Yuksel Bilgili Training & Consulting, Istanbul, Türkiye: Yuksekbilgili Sales Approach on Training

Sales Distinction of the Year – Services
GOLD STEVIE® WINNER
Yuksel Bilgili Training & Consulting, Istanbul, Türkiye: Yuksekbilgili Sales Approach

Sales Distinction of the Year – Telecommunications
GOLD STEVIE® WINNER
Dr. Phone Fix, Vancouver, British Columbia, Canada: Dr. Phone Fix - Telecom leader
SILVER STEVIE® WINNER
Optimum, Long Island City, New York, United States: By transforming its CX, Optimum converts 219,000 new sales
Round Room, Fishers, Indiana, United States: Round Room Sales Distinction of the Year – Telecommunications

Customer Service & Contact Center Individual Category Winners

Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Aulia Maulina, Customer Care Team Leader

Back-Office Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Myles Pauletich, Technical Data Analyst
SILVER STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Oksana Kaleeva, Technical Support Analyst
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Kelly King, Software Engineer

Contact Center Leader of the Year
GOLD STEVIE® WINNER
ResultsCX, Norristown, Pennsylvania, United States: Mike Tripp, Senior Vice President Operations
SILVER STEVIE® WINNER
Showdown Displays, Brooklyn Center, Minnesota, United States: Jim Thomsen, Vice President Customer Success

Contact Center Manager of the Year
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Patsy Ramirez, Project Manager
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Raul Valladeres, Customer Service Manager
Voya Financial, Minneapolis, Minnesota, United States: Paul Bennett, Wealth Solutions Contact Center Manage

Contact Center Professional of the Year
GOLD STEVIE® WINNER
American Airlines, Fort Worth, Texas, United States: Susan Fioriti, Senior Project Manager
BRONZE STEVIE® WINNER
Leaf Home, Hudson, Ohio, United States: Jason Tidwell, Workforce Management Manager

Customer Empathy Advocate of the Year
GOLD STEVIE® WINNER
CNP Seguros Holding Brasil, Brasília, Distrito Federal Df, Brazil: Marcelo Bitencourt, Superintendent of Customer Experience and Communication
Petronect - Procurement Negocios SA, Rio De Janeiro, Brazil: Samuel Souza, Marketing and Relationship Administrative Director
BRONZE STEVIE® WINNER
Capital Rx, New York, New York, United States: Adam Robbins, Care Advocate
SAP, Newtown Square, Pennsylvania, United States: Becky Doyle
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Anjanette Meredith - UHC Provider Service Operations - Provider Account Management
Voya Financial, Gilbert, Arizona, United States: Alisha Phillips, Director, Customer Experience

Customer Service Leader of the Year
GOLD STEVIE® WINNER
Infrascale, Raleigh, North Carolina, United States: Abdul Muneer, Director of Technical Support
SILVER STEVIE® WINNER
Boston Globe Media, Boston, Massachusetts, United States: Diane Creedon, Customer Success Executive & Supervisor
DemandFactor, Miami, Florida, United States: Jennifer Ruggieri, Senior Client Success Manager
GetInsured, Mountain View, California, United States: Hanumanth Praveen Ravindran, Senior Functional Manager
Guusto Gifts Inc, Vancouver, British Columbia, Canada: Vernon Wittal, Director, Customer Experience
SIOS Technology, San Mateo, California, United States: Cassius Rhue, Vice President, Customer Success
Turo, Phoenix, AZ, Phoenix, Arizona, United States: Jerry Howe, Vice President of Global Marketplace Support
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Wayne White, Senior Vice President
UPMC, Pittsburgh, Pennsylvania, United States: Samra Halchak - UPMC Scheduling Service Access Center
BRONZE STEVIE® WINNER
8x8, Campbell, California, United States: Jason Graham, Vice President of Global Customer Success
Adaptiva, Kirkland, Washington, United States: Dan Richings,Senior Vice President, Global Customer Success & Solutions Success
Momentive Software, St. Petersburg, Florida, United States: Karl Jaufmann, SVP, Client Support
SAP, Newtown Square, Pennsylvania, United States: Rohan Patel, Global Head of Support for Intelligent Technologies

Customer Service Manager of the Year
GOLD STEVIE® WINNER
Viettel Customer Service, Ha Noi, Viet Nam: Nguyen Tien Dung, CEO Viettel Customer Service
SILVER STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Roseida Cotto, Manager, Client Service Operations
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Ingrid Martinez, Manager

Customer Service Training Professional of the Year
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Brett Tharp, Advisory Training Specialist
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Karen Aguilar Martinez
eMoney Advisor, Radnor, Pennsylvania, United States: Ania Iguitian, Advisory Success Coach
UPMC, Pittsburgh, Pennsylvania, United States: Katelyn Hess, Manager, UPMC Scheduling Services Access Center
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Marek Liedel
LifeStation, Union, New Jersey, United States: Carlotta Wickham-O’Reilly, Senior Customer Service Supervisor

Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Fauzan

Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Amanda Baker
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Lidia Guandique Guerrero

Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER
Capital Rx, New York, New York, United States: Alyssa Smith, Customer Care Agent II
SILVER STEVIE® WINNER
Capital Rx, New York, New York, United States: Ayisha Lobin
BRONZE STEVIE® WINNER
Teachers of Tomorrow, Houston, Texas, United States: Brandy Rice: Customer Service Professional of the Year
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Patricia Bass - UHC Provider Service Operations Commercial Contact Center

Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
Quickli, Bondi Junction, New South Wales, Australia: Jimmy Hyde, Head of CX
SILVER STEVIE® WINNER
Netsertive, Morriseville, North Carolina, United States: Grace Pittman, Program Strategist
BRONZE STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Andrew Harris, Senior Client Support Specialist

Woman of the Year in Customer Service
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Karen Gurganious, President
SILVER STEVIE® WINNER
Avalara, Durham, North Carolina, United States: Liz Armbruester, Chief Customer Office
ResultsCX, Norristown, Pennsylvania, United States: Tonya Ventre, Vice President of Customer Success
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: Christy Benskin, Senior Director
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Faelon Amar, Team Lead
CallTower, South Jordan, Utah, United States: Melinda Hicks, Senior Manager, Client Success

Young Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Eduardo Navarro Molina, Product Support Manager

Young Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER
Congruity HR, Winston-Salem, North Carolina, United States: Hannah Laws, Payroll Specialist

Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Pierce Harriz, SME

Customer Service & Contact Center Team Category Winners

Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Motivated People Delivered Great Service Quality

Back-Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India - Back Office Customer Service Team of the Year (Allainz Australia)

Back-Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: The Invisible Engine: How “Project Nexus” Transformed MEXC’s Back Office from Gatekeepers to Guardians
SILVER STEVIE® WINNER
Worldpay, Symmes Township, Ohio, United States: Global Shared Services

Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Building Forward: Resilient Teams, Transformed Work, Unified Purpose
SILVER STEVIE® WINNER
Capital Rx, New York, New York, United States: Member Experience (Back Office) Team of the Year - Judi Health | Capital Rx
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops - Provider Resolution Center

Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE® WINNER
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Access Center - Contact Center of the Year (Over 100 Seats)

Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: Project Nexus: How MEXC Turned a “Crisis of Trust” into an $11M “Global Growth Engine”
Western and Southern Financial Group, Cincinnati, Ohio, United States: Enterprise Engagement Center: Excellence in Customer Connection
SILVER STEVIE® WINNER
Trupanion, Seattle, Washington, United States: Trupanion, a Pet-Passionate Call Center Available Whenever Our Members Need Us
Worldpay, Symmes Township, Ohio, United States: US SMB Operations Customer Care* BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network El Salvador

Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Contact Center of the Year (Over 100 Seats) - Other Service Industries
SILVER STEVIE® WINNER
Arkansas Foundation for Medical Care, Little Rock, Arizona, United States: When Coverage is on the Line, Arkansans Calls AFMC
Capital Rx, New York, New York, United States: Call Center of the Year Nomination - Judi Health | Capital Rx
Hilton Grand Vacations, Orlando, Florida, United States: Hilton Grand Vacations - Contact Center of the Year
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Provider Contact Center
Viettel Customer Service, Ha Noi, Viet Nam: The Largest Contact Center in Viet Nam

Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE® WINNER
ISN Software Corporation, Dallas, Texas, United States: ISN Software Corporation - Contact Center of the Year (Over 100 Seats) Nomination
SILVER STEVIE® WINNER
Bluehost, Jacksonville, Florida, United States: Bluehost Customer Service Contact Center
ezCater, Boston, Massachusetts, United States: ezCater’s Contact Center Achieves 96% CSAT and 4.5 TrustPilot Scores for Two Consecutive Years
Saviynt, El Segundo, California, United States: From Backlog to Business Growth Saviynt’s Transformation Delivers $7.7M in New Revenue

Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE® WINNER
WebCE Dallas, Dallas, Texas, United States: WebCE Contact Center of the Year
SILVER STEVIE® WINNER
Community First Health Plans, San Antonio, Texas, United States: Community First’s Local Customer Service
BRONZE STEVIE® WINNER
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Contact Center
DHL Korea Ltd, Seoul, Korea, Republic of: DHL Korea Ltd

Contact Center of the Year (Up to 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India- (Allianz Australia)

Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER
EFG Companies, Dallas, Texas, United States: Idea Tank Drives Revenue

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER
Ametros, Wilmington, Massachusetts, United States: IMMEASURABLE - Contact Center Exudes the Meaning of Their Company Name
SILVER STEVIE® WINNER
BeneCard PBF, Mechanicsburg, Pennsylvania, United States: BeneCard PBF: An Evolution of World Class Member Service
DHL Express Ecuador, Quito, Pichincha, Ecuador: Powered by People, Driven by Excellence
Endurance Warranty Services, LLC, Northbrook, Illinois, United States: Built to Support the Road Ahead: Endurance’s Customer Experience Team
Talkmobile, Newbury, United Kingdom: Do the Right Thing

Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Contact Center
SILVER STEVIE® WINNER
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: Customer Solutions: The Voice Behind AWeber’s Evolution
Bonterra, Austin, Texas, United States: Bonterra Fundraising Experiences Contact Center
Extend Inc, San Francisco, California, United States: Extend Small and Mighty

Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Ecuador, Quito, Pichincha, Ecuador: From Proven Success to Unstoppable Progress

Customer Service Complaints Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: WNS (Holdings) Limited (NYSE: WNS) Customer Service Complaints Team

Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan, Province of China: Better Together—Anticipating Needs with Technology, Appropriating Disputes with Empathy
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network’s Customer Service Complaints Team of the Year
Worldpay, Symmes Township, Ohio, United States: Global Complaints Team

Customer Service Complaints Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops Escalated Contact Center

Customer Service Management Team of the Year
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Management Team of the Year
SILVER STEVIE® WINNER
CNP Seguros Holding Brasil, Brasilia, Distrito Federal Df, Brazil: From Fragmentation to a Unified Customer Experience
Community First Health Plans, San Antonio, Texas, United States: Community First Member Services Team of the Year
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Management Team
WNS, Part of Capgemini, New York, New York, United States: WNS I Customer Service Management Team of the Year - British Airways
BRONZE STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Unleash Potential and Adapt To Change
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Access Center Leadership Team - Customer Service Management Team of the Year

Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: Conferma
BRONZE STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Customer Care - Your Trusted Partner

Customer Service Team of the Year - Recovery Situation - Business Services Industries
GOLD STEVIE® WINNER
Guusto, Vancouver, British Columbia, Canada: From Growing Pains to Gold Standard: Guusto’s Customer Experience Transformation
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Recovery Situation – HRS

Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: Project Nexus: How MEXC Turned a “Crisis of Trust” into an $11M “Global Growth Engine”
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network’s Customer Service Team

Customer Service Team of the Year - Recovery Situation - Other Service Industries
GOLD STEVIE® WINNER
Capital Rx, New York, New York, United States: Client Resolution Team - Judi Health | Capital Rx

Customer Service Team of the Year - Recovery Situation - Technology Industries
GOLD STEVIE® WINNER
Lenovo, Haidian District, Beijing, China: Nomination for Lenovo’s Premier Support Plus EMEA Services Engagement Manager Team

Customer Service Training Team of the Year - Internal - Financial Services Industries
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Voya Learning and Development Team’s Training Modernization Strategy: Our Success Story
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network Customer Service Training Team

Customer Service Training Team of the Year - Internal - Technology Industries
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Customer Service Training Team of the Year - Internal
SILVER STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Training Team of the Year
ISN Software Corporation, Dallas, Texas, United States: ISN Software Corporation - Customer Service Training Team of the Year Nomination

Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
GS1 Global Office, Brussels, Belgium: GS1 Customer Service Team; Consistent Care, Global Impact
BRONZE STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Connecting People, Improving Lives
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Front-Line Customer Service Team
HearUSA, Palm Beach Gardens, Florida, United States: Transforming Client Care: Driving Engagement and Record-Breaking Outcomes

Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
Wolters Kluwer Asia Pacific, Sydney, New South Wales, Australia: Wolters Kluwer’s Front-Line Customer Service Team
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Australia
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Life

Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
MEXC, Mahe, Seychelles: From Gatekeepers to Gate-Openers: How MEXC’s Front-Line Team Redefined Trust via Radical Accessibility
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Human Touch, Tech Power: Attune’s Formula for Frontline Excellence
Optima Tax Relief, Santa Ana, California, United States: Optima Tax Relief Front-Line Customer Service Team of the Year-Financial Services
Policygenius, Topeka, Kansas, United States: Policygenius Customer Engagement Team
TaxRise Inc., Irvine, California, United States: Empowering Clients, Resolving Tax Issues: TaxRise’s Front-Line Customer Service Team of the Year
Worldpay, Symmes Twp, Ohio, United States: UK SMB Customer Care and Corporate Support
BRONZE STEVIE® WINNER
Stax Payments, Orlando, Florida, United States: Stax Customer Support: A People-First Transformation Achieving Unprecedented Excellence

Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Blackhawk Frontline Retail Sales Merchandising Team
SILVER STEVIE® WINNER
LaborFirst, Mt Laurel, New Jersey, United States: LaborFirst’s Member Advocacy Team: Exceptional Service Through Human Connection
L’Occitane en Provence, New York, New York, United States: L’Occitane Customer Care: Cultivators of Change Through Genuine Connection
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops Commercial Contact Center Team

Front-Line Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNERNasdaq Governance Solutions, New York, New York, United States: Nasdaq Governance Solutions Support Team
SoftPro, Raleigh, North Carolina, United States: Proactive Support Strategy Drives Exceptional Customer Satisfaction
SILVER STEVIE® WINNER*
Convoso, Woodland Hills, California, United States: Convoso’s Front-Line Customer Service Team
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Front-Line Customer Service Team
Omnisend UAB, Vilnius, Lithuania: Omnisend Customer Support Team - Worst Adventure Saga Ever!
Planet, San Francisco, California, United States: Planet Labs 2026 Front-Line Customer Service Team of the Year
Rimini Street, Las Vegas, Nevada, United States: “People-First Approach to IT Support, Rooted In Industry-Leading Innovation”
UserTesting, Buckhead, Georgia, United States: One Front Line

Customer Service & Contact Center Achievement Category Winners

Achievement in Customer Experience - All Other Services
GOLD STEVIE® WINNER
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches Data-Driven Customer Retention Effort
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Taking Customer Experience to The Next Level
Siam Kubota Corporation, Thailand, Pathum Thani, Thailand: Protecting Farmers’ Golden Time: Siam Kubota Corporation’s Customer-Centric Model for Non-Stop Harvesting.
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
Optimum, Long Island City, New York, United States: How Optimum successfully earned the right to ask customers for more of their business
Starkey, Eden Prairie, Minnesota, United States: Starkey Achieves Record-Breaking Customer Satisfaction, Sets New Industry Standard
BRONZE STEVIE® WINNER
DHL Express Chile, Santiago, Rm, Chile: Callback Re-Engament Program
ibex, Washington, District of Columbia, United States: ibex
Netsertive, Morriseville, North Carolina, United States: Netsertive: Achievement in Customer Experience
Tires Easy, El Segundo, California, United States: Tires Easy Achievement in Customer Experience
Viettel Customer Service, Ha Noi, Viet Nam: Customer is Family

Achievement in Customer Experience - Business & Consumer Services
GOLD STEVIE® WINNER
EverHelp, Kyiv, Ukraine: From CSAT 50 and one styling app to CSAT 95 and two leading e-commerce platforms
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Achievement in Customer Experience
BRONZE STEVIE® WINNER
Blue Ocean Contact Centers, Halifax, Novascotia, Canada: Premium Customer Experience at Takeoff: Scaling BermudAir’s CX Without Compromise
Gen Digital Inc., Tempe, Arizona, United States: From Overwhelmed to Empowered: One Member’s Journey with LifeLock
Gen Digital Inc., Tempe, Arizona, United States: LifeLock: Restoring Identities, Rebuilding Trust, and Redefining Customer Advocacy

Achievement in Customer Experience - Financial Services
GOLD STEVIE® WINNER
Human Interest, Inc., San Francisco, California, United States: Human Interest - Innovating in Customer Experience for Retirement Plans
SILVER STEVIE® WINNER
National General Lender Services, Scottsdale, Arizona, United States: National General Transforms Insurance Servicing with a Frictionless Self-Serve Experience
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz LIFE
Eureko Sigorta, Istanbul, Üsküdar, Türkiye: Eureko Plus Loyalty Program
St. James’s Place, Cirencester, Gloucestershire, United Kingdom: Empowering clients with invaluable advice to realise bolder ambitions
Tax Hive, Orem, Utah, United States: Redefining CX in Tax Services: Insights, Innovation & Impact

Achievement in Customer Experience - Technology Services
GOLD STEVIE® WINNER
Saviynt, El Segundo, California, United States: The Loyalty Multiplier: How Saviynt’s Digital Transformation Converted Customer Experience into $7.7 Million in New Revenue
BRONZE STEVIE® WINNER
iTrustCapital, Irvine, California, United States: iTrustCapital’s Achievement in Customer Experience
Net at Work, New York, New York, United States: Championing Clients and Delivering Extraordinary Outcomes – Transforming the Client Experience at Net at Work!

Achievement in Customer Service Automation
GOLD STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Nik Kale, Cisco In-Product AI Engine for Customer Service
SILVER STEVIE® WINNER
Cornerstone OnDemand, Santa Monica, California, United States: Cornerstone OnDemand Global Customer Support’S Unified AI Transformation Strategy
DHL Express Chile, Santiago, Rm, Chile: CX Customs Retention Process Optimization
Pluxee Türkiye, Istanbul, Türkiye: CARLA Project
BRONZE STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: eMoney IVA & Chatbot Implementation Teams
National General Lender Services, Scottsdale, Arizona, United States: National General Transforms Insurance Servicing with a Frictionless Self-Serve Experience
Qualys, Foster City, California, United States: Vinod Kumar Tiwari, Transforming Customer Support Through Intelligent Automation and Self-Service
Samsung Electronics Philippines Corporation, Taguig, Manila, Philippines: Empowering the Voice of Samsung - A CRM-Driven Contact Center Revolution
YASH Technologies, Schaumburg, Illinois, United States: Abhishek Pandey

Achievement in Global Customer Service Excellence
GOLD STEVIE® WINNER
Rapid7, Boston, Massachusetts, United States: Rapid7
SILVER STEVIE® WINNER
Alorica, Irvine, California, United States: evoAI: Delivering Seamless, Culturally Intelligent Customer Service at Global Scale
Contentful, Denver, Colorado, United States: Achievement in Global Customer Service Excellence
Klearcom, Carriganore, Waterford, Ireland: Klearcom Achievement in Global Customer Service Excellence
MEXC, Mahe, Seychelles: MEXC Nexus: Operationalizing “Radical Empathy” to Unify 40 Million Users Across 170+ Borders
Percepta, Allen Park, Michigan, United States: From Global Strategy to Local Execution: Delivering Customer Advocacy Without Compromise
TransUnion, Chicago, Illinois, United States: Global Consumer Service Excellence
BRONZE STEVIE® WINNER
Cornerstone OnDemand, Santa Monica, California, United States: Cornerstone OnDemand Global Customer Support’s Unified AI Transformation Strategy
Nomadic Tides, Wilmington, North Carolina, United States: Nomadic Tides – Achievement in Global Customer Service Excellence
Quadient, Bagneux, France: Quadient
Qualys, Foster City, California, United States: Vinod Kumar Tiwari, Delivering Global Customer Service Excellence Through Proactive, Human-Centered Leadership
TTEC, Austin, Texas, United States: Consistent, Scalable, Exceptional: Multilingual CX at TTEC Greece

Achievement in the Use of Data & Analytics in Customer Service
GOLD STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Cisco AI Operations (AIOps) for Firewalls
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
DHL Express Ecuador, Quito, Pichincha, Ecuador: Service Excellence Fueled by Data analytics team
Pluxee Türkiye, Istanbul, Türkiye: 360 Measurement & Dashboard Project
Veriforce, Houston, Texas, United States: From Reactive to Predictive: Pioneering Integrated Customer Success Analytics
BRONZE STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: AFKL I Achievement in the Use of Data & Analytics in Customer Service

Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE® WINNER
Tata Consultancy Services, Edison, New Jersey, United States: “Accelerate Business Transformation with Unified Data and Multiagent AI” using TCS CI&I
SILVER STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: IBM’s Innovations in Customer Service - Hiro Hirabayashi
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
TechSee, Edison, New Jersey, United States: Google
TechSee, Edison, New Jersey, United States: NICE NA

Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE® WINNER
Rapid7, Boston, Massachusetts, United States: Rapid7
SILVER STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Cisco AI Operations (AIOps) for Firewalls

Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
Human Interest, Inc., San Francisco, California, United States: Human Interest’s Industry-Leading Customer Experience Guarantee: The First of its Kind In the Retirement Industry
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Achieving Gold-Standard Customer Experience through Data-Driven Automation and Empathetic Design
BRONZE STEVIE® WINNER
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Future Through Empathy
Emprise Bank, Wichita, Kansas, United States: Emprise Bank

Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services India -Award for Innovation in Customer Service (Allainz Australia)
Güzel Enerji Akaryakıt Anonim Şirketi (Güzel Enerji A.Ş.), Istanbul, Türkiye: Club Total Energies
ResultsCX, Norristown, Pennsylvania, United States: ResultsCX Innovation in Customer Service

Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
MetTel, New York, New York, United States: MetTel’s New Customer Assurance Program (CAP)
BRONZE STEVIE® WINNER
Hotwire Communications, Fort Lauderdale, Florida, United States: Hotwire Communications

Best Customer Engagement Initiative
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Best Customer Engagement Initiative
SCAN Health Plan, Long Beach, California, United States: SCAN Peer Advocates Provide Unique Member Experiences
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Health & Pet
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
EYGS LLP, London, London, United Kingdom: CT+Me: Transforming customer engagement at EY
TechSee, Edison, New Jersey, United States: NICE NA

Best Customer Feedback Strategy
GOLD STEVIE® WINNER
Inspiration Travel, Fresno, California, United States: Inspiration Travel
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Best Customer Satisfaction Strategy
GOLD STEVIE® WINNER
Optimum, Long Island City, New York, United States: Delivering a 360-degree CX Strategy to Drive Customer Loyalty and Revenue Growth
SILVER STEVIE® WINNER
Eureko Sigorta, Istanbul, Üsküdar, Türkiye: Eureko Plus Loyalty Program
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations - Technology Enabled, Human Centered: A Blueprint for Provider Satisfaction
BRONZE STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
CivicPlus, Manhattan, Kansas, United States: CivicPlus
iWave, Charlottetown, Prince Edward Island, Canada: iWave: Empowering Customers and Redefining Donor Intelligence
Rimini Street, Las Vegas, Nevada, United States: “Where Customer Needs Drive Every IT Support Solution”

Best Return on Customer Service Investment
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Smarter Training, Stronger Returns: Aligning Investment to Customer Impact
SILVER STEVIE® WINNER
Tata Consultancy Services, Hyderabad, India: From Friction to Confidence: Automated Customer Service for Housing Loan Recovery

Best Use of Customer Insight
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Using Customer Insights to Target Empathy Where It Matters Most
BRONZE STEVIE® WINNER
Boston Globe Media, Boston, Massachusetts, United States: Boston Globe Customer Service Department
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Ops Provider Resolution Detection Team
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Best Use of Customer Insights

Best Use of Omnichannel in Customer Service - Computer Industries
GOLD STEVIE® WINNER
TechSee, Edison, New Jersey, United States: Google
BRONZE STEVIE® WINNER
HPE, Spring, Texas, United States: HPE – Excellence in Omnichannel Customer Experience Optimization

Best Use of Omnichannel in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: ACT Boosts Fintech SMB Sales with Omnichannel Support and Salesforce Strategy

Best Use of Omnichannel in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations: One Journey, Every Channel - Turning Omnichannel into Measurable Results

Best Use of Omnichannel in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: ACT Unifies Telco Touchpoints: Omnichannel Sales Enablement Drives CX, EX, and Revenue Growth

Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER
TechSee, Edison, New Jersey, United States: Google
SILVER STEVIE® WINNER
Bloomfire, Austin, Texas, United States: Using Bloomfire to centralize knowledge and build a company-wide platform for enhancing efficiency, training, and collaboration
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Customer Service Like Never Before with Digitalization
LC Waikiki, Istanbul, Türkiye: Projenin adı AI Destekli Ses Kayıt Analizi, Temsilci Koçluğu ve Churn Önleme Programıdır.
BRONZE STEVIE® WINNER
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches Automated, Proactive SMS Customer Communications

Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE® WINNER
Hirevue, South Jordan, Utah, United States: Hirevue Support: Scaling Excellence Through AI-Powered Automation
BRONZE STEVIE® WINNER
CAI, Allentown, Pennsylvania, United States: CAI

Best Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
Caixa Econômica Federal, São Paulo, Brazil: How Caixa Econômica Federal and DMA Are Enabling Inclusive Digital Access for Millions of Citizens Across a Continental Nation
SILVER STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: AI-Supported Digitalization in Banking
Optima Tax Relief, Santa Ana, California, United States: Optima Tax Relief Best Use of Technology in Customer Service - Financial Services Industries
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: MyPrepaidCenter’s Virtual Resend Self-Service Enhancement
Fidelity Investments, Boston, Massachusetts, United States: Chat Assistant
Tax Hive, Orem, Utah, United States: Tax Tech Reimagined: Ditching Disjointed Tools for a Unified Experience

Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
Globo, São Paulo, Brazil: How Globoplay Scaled a Predictive, Low‑Effort Customer Experience with DMA’s Digital Menu

Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
CLARO BRAZIL, São Paulo, Brazil: How Claro Delivered Hyper-Personalized Customer Service at Scale, Without Login
SILVER STEVIE® WINNER
Optimum, Long Island City, New York, United States: Digital and AI Investment sees Optimum Transform its Customer Service and Sales Performance
BRONZE STEVIE® WINNER
GFiber & KMS Lighthouse, Mountain View, California, United States: GFiber & KMS Lighthouse - Best Use of Technology in Customer Service

Customer Service Employer of the Year
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Employer Of Choice
SILVER STEVIE® WINNER
ScalePad, Vancouver, British Columbia, Canada: ScalePad
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Employer of the Year
BRONZE STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Customer Service Employer of the Year
Percepta, Allen Park, Michigan, United States: Empowering People, Elevating Service: Percepta’s Award-Winning Employee Experience
Trupanion, Seattle, Washington, United States: Trupanion, Not Your Average Insurance Call Center
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations - There For What Matters
US Automotive Protection Services, Wentzville, Missouri, United States: US Automotive Protection Services

Customer Service Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Customer Service Training Program
FLO GROUP, Istanbul, Bagcilar, Türkiye: Outlier Development Projesi
WNS, Part of Capgemini, New York, New York, United States: Reimagining Learning: How Guide AI, Microlearning & Gamification Elevated the New Hire Experience for a Global Airline at WNS

Customer Service Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: AI Readiness
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Life

Customer Service Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER
Hilton Grand Vacations, Orlando, Florida, United States: HGV - Customer Service/Training Program
SILVER STEVIE® WINNER
iQor, Fort Lauderdale, Florida, United States: From One Country to a Global Standard: iQor’s iLead Mentoring Program Transformation
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Learning Solutions
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Training or Coaching Program of the Year - Other Service Industries
Worldpay, Symmes Township, Ohio, United States: Global SMB L&D Team: CALM Training* BRONZE STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Contact Center: Wayfinders CSA Development Program

Customer Service Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER
CDK Global, Austin, Texas, United States: Certifications – a game changer in the SaaS and automotive retail industry
BRONZE STEVIE® WINNER
Jenzabar, Boston, Massachusetts, United States: Jenzabar Academy: Redefining Training to Maximize Technology ROI and Staff Proficiency
Trackstreet, Inc., Las Vegas, Nevada, United States: TrackStreet Customer Service Training Program

Customer Service Transformation Award - All Other Services
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Service Excellence
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
Rapid7, Boston, Massachusetts, United States: Rapid7
BRONZE STEVIE® WINNER
CDK Global, Austin, Texas, United States: Setting the Standard
DHL Express Chile, Santiago, Chile: Driving Operational Excellence in Customs Retention Team
DHL Express Guatemala, Ciudad De Guatemala, Guatemala: GT Unstoppable Transformation: The Epic Journey of Customer Service Excellence at DHL Express Guatemala!!!
Dow Jones & Company Inc., New York City, New York, United States: Dow Jones Customer Service: The Cause-and-Effect Relationship Between Employee Engagement and Customer Satisfaction
Optimum, Long Island City, New York, United States: Optimum Delights Customers after Successfully Overhauling its Global Care Operations
SHARP Electronics Corporation, Montvale, New Jersey, United States: Complete redesign and modernization of CRM, data intelligence and the overall customer experience
Tires Easy, El Segundo, California, United States: Tires Easy

Customer Service Transformation Award - Business & Financial Services
GOLD STEVIE® WINNER
Guusto, Vancouver, British Columbia, Canada: From Growing Pains to Gold Standard: Guusto’s Customer Experience Transformation
SILVER STEVIE® WINNER
Bluehost, Jacksonville, Florida, United States: Bluehost Customer Service - Global Transformation
Fidelity Investments, Boston, Massachusetts, United States: Fidelity Institutional - Proactive Service Model Enhancement
TransUnion, Reston, Virginia, United States: TransUnion Branded Call Display: Delivering Trust and Transforming Customer Service
BRONZE STEVIE® WINNER*
Tax Hive, Orem, Utah, United States: Breaking the Mold: Tax Hive’s Radical Rethink of Traditional Tax Service
Veriforce, Houston, Texas, United States: Veriforce: Reinventing customer support through customer obsession, speed, and accountability

Customer Service Department Category Winners

Gold, Silver, and Bronze Stevie® Award winners in the 20th annual Stevie® Awards for Sales & Customer Service are listed by category. Winners were determined through more than two months of judging by the average scores of more than 170 professionals worldwide on eight specialized juries. Winners will be celebrated during a gala event in New York City on Thursday, March 5. All nominated customer service departments that were chosen as Stevie winners were included in voting for the People’s Choice Stevie Awards for Favorite Customer Service. More than 35,000 votes were cast. The 2026 public-vote winners are:

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Airlines, Distribution & Transportation: DHL Express Worldwide
All Other Industries: Dow Jones & Company Inc., New York, NY USA
Consumer Product & Services: Hendrick Autoguard, Charlotte, NC USA
Financial Services - 100 or More Employees: Banco do Brasil S.A, Brasília, Brazil
Global Operations: UnitedHealthcare Provider Service Operations, Minneapolis, MN USA
Healthcare & Pharmaceuticals: Golden Hour, Spring, TX USA
Retail: L’Occitane en Provence, New York, NY USA
Software - 100 or More Employees: Heavy Construction Systems Specialists, Sugar Land, TX USA
Software - Up to 100 Employees: DataCore Software Inc, Ft. Lauderdale, FL USA
Telecommunications: AireSpring, Clearwater, FL USA

Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE® WINNER
DHL EXPRESS, Kuwait, Kuwait, Kuwait: Customer Service - Center Of Excellence
SILVER STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Viet Nam: Excellence. Simply Delivered.
DHL Express Worldwide, Dhaka, Bangladesh: DHL BD Customer Service Department
DHL Express, Makati, Philippines, Makati City, Metro Manila, Philippines: Excellence in Performance, Purpose in Giving Back.
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Etihad Airways – Chauffeur Service Excellence (UAE & Global)
SpiceJet Ltd., Gurgaon, Haryana, India: SpiceJet Ltd.’s CUSTOMER SERVICE DEPARTMENT
WNS, Part of Capgemini, New York, New York, United States: Outcome-Driven Operational Transformation for Virgin Atlantic Cargo (VAC)

Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER
Planet, San Francisco, California, United States: Planet Labs 2026 Customer Service Department of the Year
SILVER STEVIE® WINNER
Dow Jones & Company Inc., New York City, New York, United States: Dow Jones Customer Service: Customer Service Excellence Driven by a People-First Culture
SurePayroll, Rochester, New York, United States: Simplifying Onboarding and Compliance to Remove Barriers for Customers
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Customer Service
BRONZE STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Customer Service Department of the Year (All Other Industries)
National Motor Freight Traffic Association, Inc. (NMFTA)™, Alexandria, Virginia, United States: Freight Doesn’t Move Without Us: NMFTA Client Services Delivers Support for Critical Supply Chain Products
Pontica Solutions, Sofia, Bulgaria: Elevating Customer Service in the Renewable Energy Sector: Pontica’s Partnership with Sungrow
Showdown Displays, Brooklyn Center, Minnesota, United States: WOW Starts With You
Stamps.com, Austin, Texas, United States: Stamps.com Secured Top CSAT Scores, Reaching 96% in 2025

Customer Service Department of the Year – Computer Services
GOLD STEVIE® WINNER
Whatfix, San Jose, California, United States: Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
BRONZE STEVIE® WINNER
WP Engine, Austin, Texas, United States: WP Engine Advisory Services: A Global Support Team Defining Excellence

Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE® WINNER
Huntress, Columbia, Maryland, United States: Huntress Global Support Department
SILVER STEVIE® WINNER
Heavy Construction Systems Specialists, Sugar Land, Texas, United States: HCSS: Customer Service Department
Jane Software Inc, North Vancouver, British Columbia, Canada: Jane App: Empowering Healthcare Practitioners Through People-First Support
Kong Inc., San Francisco, California, United States: Kong Support - Customer Champions
ScalePad, Vancouver, British Columbia, Canada: ScalePad
SoftPro, Raleigh, North Carolina, United States: Empowering Customer Success with SoftPro’s Exceptional Support
SysAid, Toronto, Ontario, Canada: SysAid Customer Care Department
TaxDome, New York, New York, United States: The TaxDome Customer Success Team
BRONZE STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Department
Demandbase, Inc., San Francisco, California, United States: Delivering Seamless, Intelligent Customer Support through AI and Human Expertise
Envestnet | MoneyGuide, Powhatan, Virginia, United States: Real-Time Adaptation to Deliver Excellence
Fleetio, Birmingham, Alabama, United States: Fleetio: Building a Scalable Customer Experience for the Next Era of Fleet Operations
Justworks, New York, New York, United States: Justworks
Nectar, Lehi, Utah, United States: The Team Behind Every Great Customer Experience at Nectar
Raken, Carslbad, California, United States: Raken’s Outstanding Customer Service for the Construction Industry Software

Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE® WINNER
Agilence Inc., Mount Laurel, New Jersey, United States: Agilence 2025
SILVER STEVIE® WINNER
Addigy, Brandon, Florida, United States: Addigy 97% CSAT Outshines Competitors By > 20%, NPS Twice Industry Average
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: Customer Solutions: The Voice Behind AWeber’s Evolution
Bonterra, Austin, Texas, United States: Bonterra Fundraising Experiences Customer Service Department
BrightMove, Saint Augustine, Florida, United States: Small Team, Extraordinary Impact: AI-Powered Excellence at Scale
DataCore Software Inc, Ft. Lauderdale, Florida, United States: DataCore Customer Support Team
Infrascale, Raleigh, North Carolina, United States: Infrascale: Exceptional Support When Every Second Counts
Novi AMS, Windermere, Florida, United States: Novi AMS
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Patreon, Inc., San Francisco, California, United States: Patreon’s Support Experience - From Building Foundations to Scale to Exceeding Targets
Rustici Software, Franklin, Tennessee, United States: The Gold Standard of Support: How Rustici Software Achieves 99.5% Customer Delight
BRONZE STEVIE® WINNER
Lawmatics, San Diego, California, United States: Lawmatics Customer Service

Customer Service Department of the Year - Consumer Products & Services
GOLD STEVIE® WINNER
Allstate Identity Protection, Scottsdale, Arizona, United States: Allstate Identity Protection: Delivering Peace of Mind Through Exceptional Service
SILVER STEVIE® WINNER
fatty15, San Diego, California, United States: The Fatty15 Nerdy Do-Gooder Connect Program
Hendrick Autoguard, Charlotte, North Carolina, United States: Hendrick Autoguard Uses AI to Fast-Track Extended Warranty Claims
BRONZE STEVIE® WINNER
OmniWatch, San Diego, California, United States: OmniWatch Customer Service Excels in Reducing Wait Times and Resolving User Concerns

Customer Service Department of the Year – Digital-First Services
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE® WINNER
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief-Customer Service Department of the Year-Financial Services
SILVER STEVIE® WINNER
Banco do Brasil S.A, Brasília, Distrito Federal, Brazil: Relationships that Transform: CRBB in Banco do Brasil’s success journey with Worker’s Credit program
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Forward Financing, Boston, Massachusetts, United States: Forward Financing’s ASD: Empathy at the Intersection of Service and Solutions
Leader Bank, Arlington, Massachusetts, United States: Leader Bank’s Client Services Team
StoneX Group Inc., New York, New York, United States: StoneX Group Inc. Client Management Team of the Year
TaxRise Inc., Irvine, California, United States: TaxRise Customer Service Department: Trusted Support, Proven Results
BRONZE STEVIE® WINNER
BitcoinIRA, Las Vegas, Nevada, United States: How BitcoinIRA’s Customer Service Department Redefined Crypto Retirement Support with Human-First Excellence at Scale
Brex, San Francisco, California, United States: A Commitment to Excellence in Customer Service
Datasite, Minneapolis, Minnesota, United States: Datasite Assist
Earnest, Oakland, California, United States: Client Happiness: Where Financial Services Meets Actual Humanity

Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE® WINNER
Tax Hive, Orem, Utah, United States: Tax Hive: Rebuilding the Tax Service Model From the Inside Out
BRONZE STEVIE® WINNER
Odyssey, New York, New York, United States: Odyssey: Elevating Support Excellence for the Growing ESA Experience

Customer Service Department of the Year – Global Operations
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Ops Global Operations - OGA
SILVER STEVIE® WINNER
Bluehost, Jacksonville, Florida, United States: Bluehost Customer Service Department - Global Transformation Through Servant Leadership
BRONZE STEVIE® WINNER
8x8, Campbell, California, United States: The Customer Service Department at 8x8
Achievers, Toronto, Ontario, Canada: Achievers Global Support and Service Operations

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER
Kneat Solutions, Limerick, Clare, Ireland: Healthcare, Pharmaceuticals and Related Industries
Lantern, Dallas, Texas, United States: Lantern Care Advocacy Team Shines with Personalized Support, 87 NPS
SILVER STEVIE® WINNER
Abbott Technical Organization, Lake Forest, Illinois, United States: Excellence Powered by Innovation
Golden Hour, Spring, Texas, United States: Golden Hour’s Customer Service Department
PassportCard Europe GmbH, Hamburg, Germany: Real-Time Healthcare Support That Transforms Customer Experience
Zorro, New York, New York, United States: Tech-powered, human-centered support from Zorro’s customer service department
BRONZE STEVIE® WINNER
Health Advocate, Blue Bell, Pennsylvania, United States: Health Advocate: Making Healthcare Easier for Nearly 25 Years
SCAN Health Plan, Long Beach, California, United States: SCAN Health Plan’s Member Services - a Rebel, Member Obsessed Team
True Rx Health Strategists, Washington, Indiana, United States: True Rx Health Strategists Experience Department: Redefining Patient and Client Service in Pharmacy Benefit Management

Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE® WINNER
Dr. Phillips Center for the Performing Arts, Orlando, Florida, United States: Dr. Phillips Center for the Performing Arts
BRONZE STEVIE® WINNER
CruiseDirect, Morristown, New Jersey, United States: Scaling Award-Winning AI and Human Expertise in Cruise Travel

Customer Service Department of the Year - Public Services & Education
GOLD STEVIE® WINNER
Modern Campus, Camarillo, California, United States: Modern Campus: Customer Service Department of the Year - Public Services & Education
BRONZE STEVIE® WINNER
Simple Higher Ed, Tampa, Florida, United States: Exceeding Industry Standards and Client Expectations Through Rapid Company Growth

Customer Service Department of the Year – Retail
GOLD STEVIE® WINNER
L’Occitane en Provence, New York, New York, United States: L’Occitane Customer Care: Cultivators of Change Through Genuine Connection
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center

Customer Service Department of the Year – Telecommunications
GOLD STEVIE® WINNER
Talkmobile, Newbury, United Kingdom: Do the Right Thing
SILVER STEVIE® WINNER
8x8, Campbell, California, United States: The Customer Service Department at 8x8
AireSpring, Clearwater, Florida, United States: AireSpring
CCI Global, Dubai, United Arab Emirates: CCI Rwanda : Setting the Gold Standard in BPO Excellence
Klearcom, Carriganore, Waterford, Ireland: Klearcom Client Operations Department
Stratus Networks, Peoria, Illinois, United States: Stratus Network - Customer Service Department of the Year
BRONZE STEVIE® WINNER
Fusion Connect, Atlanta, Georgia, United States: Fusion Connect’s Customer Service Department

Customer Service Success Category Winners

Customer Service Success - All Other Industries
GOLD STEVIE® WINNER
QuidelOrtho, San Diego, California, United States: Beyond Support: QuidelOrtho’s Journey to Intelligent Customer Care
BRONZE STEVIE® WINNER
Pet Supplies Plus, Livonia, Michigan, United States: Pet Supplies Plus
Simplilearn Americas Inc., Plano, Texas, United States: Simplilearn’s Customer Service
Viettel Construction, Ha Noi, Viet Nam: Demonstrating Excellence in Solar and Residential Construction Customer services

Customer Service Success - Business Service Industries
GOLD STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Customer Service Success (Business Services Industries)
SILVER STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: AGCS (Allianz Risk Consulting & Global Operations)
M Partners Ltd, South Godstone, Surrey, United Kingdom: Setting a New Benchmark in Pharmaceutical Service Excellence
The Translation People, Cheadle Hulme, United Kingdom: Driving Exceptional Customer Success Through Quality, Retention & Innovation
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: AGCS (Control Expert)
InfinityRx, New Hyde Park, New York, United States: Champions for Health Equity
Occams Advisory INC, Sarasota, Florida, United States: Occams Advisory: Achieving Results Through Structured, Responsive Service

Customer Service Success - Financial Service Industries
GOLD STEVIE® WINNER
St. James’s Place, Cirencester, Gloucestershire, United Kingdom: Empowering clients with invaluable advice to realise bolder ambitions
SILVER STEVIE® WINNER
StoneX Group Inc., New York, New York, United States: StoneX Group Inc. Client Management Team Success
BRONZE STEVIE® WINNER
Banco Popular Dominicano, Santo Domingo, Dominican Republic: Banco Popular - Leader in CX and EX in Americas
Banco Popular Dominicano, Santo Domingo, Distrito Nacional, Dominican Republic: Excellence in Customer Service

Customer Service Success - Other Service Industries
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
RESINC Solar, Wyong, Queensland, Australia: RESINC Solar redefines customer service in the Australian Solar Energy Industry
BRONZE STEVIE® WINNER
Teachers of Tomorrow, Houston, Texas, United States: Teachers of Tomorrow: Customer Success

Customer Service Success - Technology Industries
GOLD STEVIE® WINNER
Samsung Electronics Philippines Corporation, Taguig, Manila, Philippines: From Recovery to Resilience Samsung Philippines’ Strategic NPS Transformation
BRONZE STEVIE® WINNER
Espresa, Palo Alto, California, United States: Service Excellence at Scale: Espresa Customer Support 2025
IntelliShift, Commack, New York, United States: IntelliShift
Patagonia Health, Cary, North Carolina, United States: Patagonia Health: Customer Service Success – Technology

SOCAP-Sponsored Category Winners

Winners in the SOCAP-sponsored categories of the 20th annual Stevie® Awards for Sales & Customer Service are listed by category, as selected by the average scores of more than 170 professionals worldwide on eight specialized juries. The Gold, Silver, and Bronze Stevie Award placements among the Finalists were revealed during SOCAP’s Retail Summit on April 29 in Columbus, Ohio USA.

SOCAP - Best Use of Technology in Customer Service
GOLD STEVIE® WINNER
CH Consulting Group, International Falls, Minnesota, United States: Transforming Customer Experience Through Technology-Enabled Contact Center Optimization

SOCAP - Customer Service Training or Coaching Program of the Year
GOLD STEVIE® WINNER
BenchmarkPortal, LLC, Santa Barbara, California, United States: BenchmarkPortal: Global Leadership in Customer Service & Training
SILVER STEVIE® WINNER
Lowe’s Companies, Inc, Mooresville, North Carolina, United States: Lowe’s Quality Assurance Transformation
Wiley, Cedar Grove, New Jersey, United States: Customer Service Training or Coaching Program of the Year

SOCAP - Innovation in Customer Service
GOLD STEVIE® WINNER
Boston Beer Company, Boston, Massachusetts, United States: Boston Beer Digital Refund Transformation
*SILVER STEVIE® WINNER
*Carhartt, Dearborn, Michigan, United States: Carhartt - Incorporating the legacy of our Brand through Customer Service
CH Consulting Group, International Falls, Minnesota, United States: Transforming Patient Access Through AI-Enabled Contact Center Innovation
Lowe’s Companies, Inc, Mooresville, North Carolina, United States: Lowe’s Transformation of Workforce Management
Premier NX, New Providence, New Jersey, United States: From Missed Calls to Meaningful Connections: Tripling Post-Surgical Patient Engagement with Two-Way Messaging

AI & Digital Transformation Customer Service Category Winners

Achievement - Achievement in AI-Powered Self-Service
GOLD STEVIE® WINNER
ServiceNow, Santa Clara, California, United States: AI Voice Input to help everyone to be able to Self-Serve using the Servicenow Platform
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: AI-Driven Transformation of IBM’s Legal Translation Process
VisitorsCoverage Inc., Santa Clara, California, United States: VisitorsCoverage: Making 24/7 Expert-Level Insurance Support Possible Through AI
BRONZE STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan, Province of China: Transforming Insurance with AI-Powered Self-Service
HPE, Spring, Texas, United States: HPE - Accelerating self-service support with agentic generative AI

Achievement - Best AI-Driven Customer Experience
GOLD STEVIE® WINNER
Gladly, Millbrae, California, United States: Delivering Seamless, Personal Customer Experiences with AI
SILVER STEVIE® WINNER
Automation Anywhere, San Jose, California, United States: How Automation Anywhere is delivering Best AI-Driven Customer Experience using Agentic AI
CXAI, Mississauga, Ontario, Canada: CXAI: Empowering Human Connection Through Intelligent Customer Experience Transformation
ZenBusiness, Austin, Texas, United States: Velo: The First AI Agent Built for Small Businesses
BRONZE STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: Driving Operational Excellence Through Strategic AI Agent Deployments
Elinext, Warsaw, Poland: Best Company in AI-Driven Customer Experience
Rocky Brands, Nelsonville, Ohio, United States: Rocky Brands
Siam Piwat, Bangkok, Bangkok, Thailand: AI-Driven Retail: Seamlessly Connecting Digital & Physical WOW Experiences

Achievement - Best Predictive Customer Service Using AI
GOLD STEVIE® WINNER
Top Hat, Toronto, Ontario, Canada: Proactive by Design: AI-Powered Prediction Transforming Educational Customer Support
SILVER STEVIE® WINNER
Borusan Otomotiv Grubu, Istanbul, Türkiye: AI-Powered Predictive Customer Engagement for B2B Vehicle Auctions
NYC311 Customer Operations, New York, New York, United States: NYC311 delivers Smart Select powered by AI
SAP, Newtown Square, Pennsylvania, United States: Next-Level Support: Leveraging AI to Predict and Prevent Customer Challenges
ServiceNow, Santa Clara, California, United States: AI Voice Input - Predictive, Inclusive, Voice-First Customer Service for the Now Platform
BRONZE STEVIE® WINNER
Aires, Pittsburgh, Pennsylvania, United States: Aires Apollo - Best Predictive Customer Service Using AI
Borusan Otomotiv Grubu, Istanbul, Türkiye: AI-Powered Vehicle Renewal Prediction for Proactive Customer Outreach
IBM, Armonk, New York, United States: Customer Case Summarization for Proactive Support
Tata Consultancy Services, Edison, New Jersey, United States: TCS CAP.ai: Powering Predictive, Proactive, and Personalized Customer Service Across Financial and Insurance Journeys

Achievement - Best Use of AI In Customer Service - Between 500 & 5,000 Employees
GOLD STEVIE® WINNER
Rimini Street, Las Vegas, Nevada, United States: “AI-Enhanced Human Service Engineered For Mission-Critical Environments”
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services Private Limited
Perforce, Minneapolis, Minnesota, United States: Transforming Customer Success with AI: Empowering Customers and Elevating Team Performance

Achievement - Best Use of AI In Customer Service - Over 5,000 Employees
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: IBM TLS transforms the IT support experience with AI and Automation
SILVER STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan, Province of China: Revolutionizing Customer Service with AI
Cisco Systems, San Jose, California, United States: Nik Kale, Cisco In-Product AI Engine for Customer Service
DBS Bank Ltd, Singapore, Singapore: GenAI: Customer Service Officer (CSO) Assistant
HALKBANK, Istanbul, Umraniye, Türkiye: AI-Supported Digitalization in Banking
NetApp, San Jose, California, United States: NetApp Digital Support Experience – Enabling Generative AI for Search, Case, Virtual Assistant and SmartSolve
BRONZE STEVIE® WINNER
Vivint, an NRG company, Lehi, Utah, United States: Smart Service at Scale: How Vivint Uses AI to Elevate Customer Experience and Care
WNS, Part of Capgemini, New York, New York, United States: Transforming Post-Travel Guest Relations with Microsoft Copilot

Achievement - Best Use of AI In Customer Service - Under 500 Employees
GOLD STEVIE® WINNER
Gladly, Millbrae, California, United States: Gladly: AI That Delivers Efficiency and Experience—Without the Tradeoffs
SILVER STEVIE® WINNER
Engageware, Tewksbury, Massachusetts, United States: Engageware Accelerates Real-World Adoption of Responsible, AI-Driven Customer Engagement in Latin America
Kobie, St. Petersburg, Florida, United States: Redefining Customer Care: How KCC Proved AI Can Elevate Trust, Empathy, and Experience
BRONZE STEVIE® WINNER
BRIGHTCHAMPS, Bengaluru, Karnataka, India: AI-First Customer Service for the Next Generation of Learners
CXAI, Mississauga, Ontario, Canada: CXAI: Empowering Human-Centered Customer Service Through Intelligent AI Integration
DreamHost, Brea, California, United States: Scaling Customer Success Through AI-Assisted Website Builds
Dubai Culture & Arts Authority, Dubai, United Arab Emirates: Next-Generation AI Services

Achievement - Best Use of AI Integration in Contact Centers
GOLD STEVIE® WINNER
EXL, New York, New York, United States: Transforming Contact Centres with Intelligent Agent Assistance
SILVER STEVIE® WINNER
AKBANK TAŞ, Istanbul, Beşiktaş, Türkiye: GEN-AI-Powered Knowledge Center: Transforming Customer Experience Trough Real-Time Agent Intelligence
DBS Bank Ltd, Singapore, Singapore: GenAI: Customer Service Officer (CSO) Assistant
Gen Digital Inc., Tempe, Arizona, United States: Salesforce Case Classification Automation Using Google Gemini
BRONZE STEVIE® WINNER
Altius Inspiro, Makati City, Philippines: Human + AI Excellence = Inspiro iX
CXAI, Mississauga, Ontario, Canada: CXAI: Elevating Contact Center Service Quality Through Human-Centered AI Integration
Kobie, St. Petersburg, Florida, United States: How Kobie’s Customer Care Set the Model for Responsible AI Integration
Samsung Electronics Canada Inc., Mississauga, Ontario, Canada: Samsung’s AI-Integrated Contact Center Strategy
TTEC, Austin, Texas, United States: TTEC SmartHire brings out the best in candidates, at scale

Achievement - Best Use of Chatbots or AI Assistants in Customer Service
GOLD STEVIE® WINNER
Hostinger, Kaunas, Lithuania: Hostinger
SILVER STEVIE® WINNER
Banco do Brasil S/A., Brasília, Distrito Federal, Brazil: Pix on BB’s Whatsapp
NetApp, San Jose, California, United States: NetApp Digital Support Experience – Enabling Generative AI Search in Elio – AI Virtual Assistant (Chatbot) - on the NetApp Support Site
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesota, United States: UHC Provider Service Operations Service Excellence and Digital First
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Services Private Limited
GetResponse, Gdańsk, Poland: Using AI to Improve Customer Experience & Trust Without Growing the Team
Iron Mountain, Boston, Massachusetts, United States: From Tribal Knowledge to Global Precision: Modernizing Revenue Integrity through Human-Centered AI.
Perforce, Minneapolis, Minnesota, United States: Ask Support: AI driven Answers built on Real Customer Insight

Achievement - Best Use of Generative AI in Customer Interactions
GOLD STEVIE® WINNER
Hopper and HTS (Hopper Technology Solutions), Boston, Massachusetts, United States: Reinventing Travel Customer Service with Agentic AI
WNS, Part of Capgemini, New York, New York, United States: WNS I Best Use of Generative AI in Customer Interactions
SILVER STEVIE® WINNER
Cisco Systems, San Jose, California, United States: Nik Kale, Cisco In-Product AI Engine for Customer Service
Philip Morris Turkiye, Istanbul, Türkiye: Gen AI Powered B2B Retailer Activation: Virtual Performance Visit
ServiceNow, Santa Clara, California, United States: AI Voice Assist - Faster, Inclusive Customer Interactions Through Generative AI
Tata Consultancy Service Ltd. Charlotte NC, Charlotte, North Carolina, United States: From Conversations to Outcomes: Trusted Generative AI for Banking and Financial Services
Top Hat, Toronto, Ontario, Canada: Reinventing Classroom Support: Generative AI as the Always-On Engagement Partner for Educators and Students
BRONZE STEVIE® WINNER
DemandFactor, Miami, Florida, United States: DemandFactor: Enhancing Client Support
Tata Consultancy Services, London, London, United Kingdom: Prescient Knowledge Schemata: Elevating Customer Interactions
US Automotive Protection Services, Wentzville, Missouri, United States: Responsible Generative AI Delivering Measurable Interaction Quality

Achievement - Customer Service Achievement in Automation
GOLD STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: Halkbank Robotic Process Automation
SILVER STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: AI & Digital Transformation - Customer Service (AGCS)
Hirevue, South Jordan, Utah, United States: Hirevue Support: Transforming Global Customer Service Through Automation and Data-Driven Efficiency
IBM, Armonk, New York, United States: IBM Multi-Vendor Systems (MVS) Remote Technical Support uses AI&Automation
BRONZE STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: INKTEL - Achievement in Customer Service Automation

Individual - AI & Tech Focused Customer Service Innovator of the Year
GOLD STEVIE® WINNER
BELBİM, Istanbul, Türkiye: BELBİM | ULAŞIMDAN HAYATA, DİJİTAL DÖNÜŞÜM!
SILVER STEVIE® WINNER
Hopper and HTS (Hopper Technology Solutions), Boston, Massachusetts, United States: Jo Lai, Head of AI And Customer Experience at HTS (Hopper Technology Solutions)
BRONZE STEVIE® WINNER
CXAI, Mississauga, Ontario, Canada: Asif Mirza: Revolutionizing Customer Service with Human-Centric AI Innovation Delivering Measurable Impact
Movaro Inc, North York, Ontario, Canada: Mr. Ankur R. Tiwari, AI Powered Content Management Architect

Individual - Best Use of AI by a Customer Service Manager
GOLD STEVIE® WINNER
Achievers, Toronto, Ontario, Canada: Colin Moroney Senior Manager of Support Operations at Achievers
BRONZE STEVIE® WINNER
SysAid, Toronto, Ontario, Canada: Asaf Goldstein (SysAid) - Best utilization of AI in a Customer Experience Department

Individual - Customer Service AI Trainer or Specialist of the Year
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Diane Kelly, Advisory eLearning Specialist
BRONZE STEVIE® WINNER
Worldpay, Symmes Township, Ohio, United States: Stuart Ranson, Worldpay Shared Services

Individual - Digital Transformation Leader in Customer Service
GOLD STEVIE® WINNER
Kobie, St. Petersburg, Florida, United States: Kobie’s Customer Care & AI Revolution Led by Eir Welch
SILVER STEVIE® WINNER
Incubeta, Amsterdam, Netherlands: Jessica Jacobs
BRONZE STEVIE® WINNER
Worldpay, Symmes Township, Ohio, United States: Jacqueline Spencer, Next Generation Quality

Team - AI & Tech Focused Customer Service Team of the Year
GOLD STEVIE® WINNER
Hirevue, South Jordan, Utah, United States: Hirevue: AI & Tech Focused Customer Service Team of the Year
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Human Touch, Tech Power: Attune’s Formula for Frontline Excellence
Cornerstone OnDemand, Santa Monica, California, United States: Cornerstone OnDemand Global Customer Support’s Unified AI Transformation Strategy
FiscalNote, Inc., Washington, District of Columbia, United States: Charting New Paths for Client Support Excellence
Hostaway OY, Helsinki, Finland: Hostaway Team - AI & Tech Focused Customer Service Team
Saviynt, El Segundo, California, United States: Saviynt’s 14% CSAT Leap and 50.8% Aged Backlog Eradication with AI-Powered Intelligent Automation
BRONZE STEVIE® WINNER
CXAI, Mississauga, Ontario, Canada: CXAI Customer Experience & Enablement Team: Unifying Human Expertise and Adaptive AI to Transform Service Experiences at Scale
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Building the Future of Guest Experience: Etihad’s AI-Powered Service Revolution
Extend Inc., San Francisco, California, United States: Extend Doing CX Right!
Iron Mountain, Boston, Massachusetts, United States: AI & Tech-Focused Customer Service Team of the Year.

Team - AI & Tech Focused Digital Transformation Team of the Year
GOLD STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: AI-Supported Digitalization in Banking
SILVER STEVIE® WINNER
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX - AI & Tech Focused Digital Transformation Team of the Year
WP Engine, Austin, Texas, United States: DCX: The Technical Architects of a Proactive Support Future
BRONZE STEVIE® WINNER
IBM, Research Triangle Park, North Carolina, United States: AI-Powered Supply Chain: Elevating Customer Experience
QuidelOrtho, San Diego, California, United States: Connected Intelligence: Transforming Service into Predictive Excellence
Saviynt, El Segundo, California, United States: Saviynt’s AI-Powered Revolution: Unifying Identity and Transforming Customer Service for Seismic Results

AI & Digital Transformation Sales Category Winners

Achievement - Achievement in AI-Driven Sales Automation
GOLD STEVIE® WINNER
Tata Consultancy Services, Edison, New Jersey, United States: From Pipeline to Win: Reinventing Enterprise Sales with TCS CAP.ai and Agentic AI
BRONZE STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Achievement in AI-Driven Sales Automation
IBM, Armonk, New York, United States: AI Powered Deal Registration
IBM, Armonk, New York, United States: The Human+AI Synergy Revolutionizing Sales Support
Turkcell, Istanbul, Türkiye: Sales Alert Bot - Saha Satış Uyarı Robotu
US Automotive Protection Services, Wentzville, Missouri, United States: Full Throttle Automation: USAPS Leads the Way in AI-Driven Sales
YAPI KREDI BANK, TURKEY, Istanbul, Türkiye: Yapı Kredi Speech Analytics Derived Sales Data
ZONE3000, Dubai, United Arab Emirates: AI-powered sales assistant chatbot for smarter lead generation

Achievement - Best Use of Chatbots or AI Assistants in Sales
GOLD STEVIE® WINNER
Gong, San Francisco, California, United States: Gong’s AI Agents
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: AskQ2C: Revolutionizing Quote-to-Cash Operations
IBM, Armonk, New York, United States: IBM watsonx Workshop
Tata Consultancy Service Ltd. Charlotte NC, Charlotte, North Carolina, United States: Empowering Sales Teams with Smart AI Agents
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: AskECO: Scalable Support for Partner Ecosystem Teams
Mindtickle, San Francisco, California, United States: Win Every Moment with AI Sales Role Play
Turkcell, Istanbul, Türkiye: Sales Alert Bot - Saha Satış Uyarı Robotu
VisitorsCoverage Inc., Santa Clara, California, United States: Guiding Every Traveler to the Right Plan: AI-Driven Sales at VisitorsCoverage

Achievement - Ethical AI Use in Sales
GOLD STEVIE® WINNER
Alternatif Bank, Istanbul, Türkiye: Artificial Intelligence-Powered Credit Campaign
Turkcell, Istanbul, Türkiye: Sales Alert Bot - Saha Satış Uyarı Robotu
BRONZE STEVIE® WINNER
Tata Consultancy Services, Hyderabad, India: Championing Ethical AI in Sales: From IP to Impact

Achievement - Sales Achievement in Automation
GOLD STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Achievement in AI-Driven Sales Automation

Individual - AI & Tech Focused Sales Innovator of the Year
GOLD STEVIE® WINNER
Insight Global, Atlanta, Georgia, United States: Rahul Gupta: Architecting the Future of Agentic Sales Automation
BRONZE STEVIE® WINNER
ZT SYSTEMS, Secaucus, New Jersey, United States: Srinivasulu Reddy Battu

Team - AI-Driven Sales Enablement Team of the Year
GOLD STEVIE® WINNER
Elastic Transforms Sales Enablement with Seismic, San Diego, California, United States: Elastic Transforms Sales Enablement with Seismic
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: IBM watsonx Workshop
IBM, Armonk, New York, United States: Intelligent Automation of Process Testing for Royalties
LTIMindtree Limited, Mumbai, India: Democratizing Sales Success with Agentic AI - Agent A.S.K (Agent for Stories and Knowledge)
VXI Global Solutions, Los Angeles, California, United States: AI + Human Intelligence: Driving a 25% Holiday Revenue Surge Though Higher Conversion Rates and AOV
BRONZE STEVIE® WINNER
Adobe, San Jose, California, United States: Adobe’s AI for Sales Enablement Program

Business Development Category Winners

Business Development Achievement of the Year - All Other Industries
GOLD STEVIE® WINNER
BELBİM, Istanbul, Türkiye: İstanbulkart Hayatın Her Anında Yanında!
BRONZE STEVIE® WINNER
M Partners Ltd, South Godstone, Surrey, United Kingdom: Turning Complex Pharmaceutical Delivery into Strategic Business Growth

Business Development Achievement of the Year - Digital Commerce Enablement
GOLD STEVIE® WINNER
Temu, Boston, Massachusetts, United States: Temu Local Seller Program

Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE® WINNER
IBM, Krakow, Poland, Poland: Transforming Finance - IBM & Verizon
BRONZE STEVIE® WINNER
BELBİM, Istanbul, Türkiye: İstanbulkart Hayatın Her Anında Yanında!
HALKBANK, Istanbul, Umraniye, Türkiye: Halkbank GYO - Istanbul Finance Center - Halk Towers
QNB Türkiye, Istanbul, Türkiye: QNB Türkiye, Step-by-Step Export Advisory Line

Business Development Achievement of the Year – Sustainability
GOLD STEVIE® WINNERHALKBANK, Istanbul, Umraniye, Türkiye: Halkbank Sustainability Strategy and Projects
BRONZE STEVIE® WINNER
DHL Express Colombia Ltda, Bogotá, Colombia: Customer Service Driving Business Strategy and Growth

Business Development Achievement of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Redefining IBM’s Partner Ecosystem in Emerging Markets

Business Development Achievement of the Year - Transportation Industries
GOLD STEVIE® WINNER
BELBİM, Istanbul, Türkiye: İstanbulkart Hayatın Her Anında Seninle!

Business Development Executive of the Year
GOLD STEVIE® WINNER
Morgan, Lewis & Bockius LLP, Philadelphia, Pennsylvania, United States: Amanda M. Bruno, Chief Business Development Officer
BRONZE STEVIE® WINNER
Greenfab Inc, Nmb, Florida, United States: Ruslan Sadlovskyi

Business Development Professional of the Year
GOLD STEVIE® WINNER
Rapid7, Boston, Massachusetts, United States: Heather DeMartini, Global Partner Enablement Lead (Business Development)

Solution & Implementations Category Winners

AI-Powered Sales or Service Solution – Implementation
GOLD STEVIE® WINNER
Tata Consultancy Services, Edison, New Jersey, United States: AI–Powered Intelligent Document Indexing for Personal & Commercial Insurance
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: Enterprise Contracting Reimagined
Philip Morris Turkiye, Istanbul, Türkiye: Gen AI Powered B2B Retailer Activation: Virtual Performance Visit

AI-Powered Sales or Service Solution – New or New Version
GOLD STEVIE® WINNER
Apollo.io, San Francisco, California, United States: Apollo’s Agentic End‑to‑End GTM Platform: empowering sales teams with an AI-powered solution to streamline their workflows, from data enrichment to deal execution.
SILVER STEVIE® WINNER
Centrical, New York, New York, United States: Centrical Performance Intelligence Platform
HP Inc., Palo Alto, California, United States: HP Amplify AI
Janek Performance Group, Las Vegas, Nevada, United States: Jenius CC by Janek Performance Group
OneMob, Walnut Creek, California, United States: OneMob — AI video sales & marketing platform
PolyAI, London, United Kingdom: PolyAI’s voice AI helps enterprises bring their best to every conversation
Second Nature AI, Covina, California, United States: Second Nature AI-powered role play training drives sales and support excellence
Seismic, San Diego, California, United States: Seismic Aura
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: Inventory Update AI Agent
Netsertive, Morriseville, North Carolina, United States: Netsertive AI-Powered Digital Marketing Solution

Best Advance in Product Innovation
GOLD STEVIE® WINNER
QNBpay, Istanbul, Türkiye: QNBpay Next-Generation Unified Payment Panel
BRONZE STEVIE® WINNER
WNS, Part of Capgemini, New York, New York, United States: FareAssist - Best Advance in Product Innovation

Business Intelligence Solution – New or New Version
GOLD STEVIE® WINNER
Verint, Melville, New York, United States: Verint Genie Bot
SILVER STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: SOLUTIONS & IMPLEMENTATIONS - Business Intelligence Solution – New or New Version (AGCS Finsol)- FBS
BRONZE STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: SOLUTIONS & IMPLEMENTATIONS- Business Intelligence Solution – New or New Version- UK Credit Management

Customer Experience Management Solution - New or New Version
GOLD STEVIE® WINNER
Cyara, Austin, Texas, United States: From Testing to Trust: How Cyara’s CX Productivity, Growth, and Assurance Platform Powers the Future of Customer Experience
BRONZE STEVIE® WINNER
Siam Piwat, Bangkok, Bangkok, Thailand: AI-Driven Multilingual Service

Customer Service Training Product of the Year
GOLD STEVIE® WINNER
Ultimo, Nunspeet, Gelderland, Netherlands: Ultimo’s Academy: The Industry’s First Fully Integrated EAM Training Ecosystem

Customer Support Solution - New or New Version
GOLD STEVIE® WINNER
PolyAI, London, United Kingdom: PolyAI’s voice agents help enterprises bring their best to every conversation
SILVER STEVIE® WINNER
FLO GROUP, Istanbul, Bagcilar, Türkiye: New Generation Customer Support Center
BRONZE STEVIE® WINNER
Grazitti Interactive, Panchkula, India: Sinergify

Marketing Solution – Implementation
GOLD STEVIE® WINNER
BELBİM, Istanbul, Türkiye: İstanbul Loves You
BRONZE STEVIE® WINNER
GNW Consulting, Chandler, Arizona, United States: America’s Auto Auction’s Marketo Overhaul: Automated Journeys That Accelerated Engagement

Marketing Solution – New or New Version
GOLD STEVIE® WINNER
Eureko Sigorta, Istanbul, Üsküdar, Türkiye: Eureko Plus Loyalty Program
BRONZE STEVIE® WINNER
Advantexe Learning Solutions, Philadelphia, Pennsylvania, United States: Santa Sim 2025
SalesboxAI, New York, New York, United States: Marketing Solution - New or New Version

Product Feature of the Year
GOLD STEVIE® WINNER
Apollo.io, San Francisco, California, United States: Apollo AI Assistant: Build prospect lists, personalize outreach, and launch campaigns in minutes—not hours
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: Labor Reconciliation Agent (LRA)

Sales & Marketing Mobile Application – Implementation
GOLD STEVIE® WINNER
BELBİM, Istanbul, Türkiye: İstanbulkart Hayatın Her Anında Yanında!

Sales Enablement Solution – Implementation
GOLD STEVIE® WINNER
Revenue Storm Corporation, Schaumburg, Illinois, United States: Master Builders Solutions Implementation of Revenue Storm Salesforce Apps
BRONZE STEVIE® WINNER
Stratus Data LLC, Cupertino, California, United States: Unlocking Intelligent Growth for Nasco Healthcare

Sales Enablement Solution – New or New Version
GOLD STEVIE® WINNER
Allego, Waltham, Massachusetts, United States: Allego Agentic AI: Powering the Next Generation of Sales Enablement

Sales Performance Management Solution - New or New Version
GOLD STEVIE® WINNER
AKBANK TAŞ, Istanbul, Beşiktaş, Türkiye: Navika Gamification: Enhancing Performance Management Through Digital Engagement

Sales Proposal Management Solution - New or New Version
GOLD STEVIE® WINNER
Turkcell İletişim Hizmetleri A.Ş., Istanbul, Maltepe, Türkiye: Android Pos Turkcell Menu - Redefining the POS as an Intelligent Sales & Experience Platform

Sales Training Product of the Year
GOLD STEVIE® WINNER
Revenue Storm Corporation, Schaumburg, Illinois, United States: Personalizing Sales Training at ABB with Revenue Storm’s Sales Competency Indicator™ Assessment

Solution Provider Category Winners

Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE® WINNER
EverHelp, Kyiv, Ukraine: Exceptional resilience and growth in delivering global customer support
SILVER STEVIE® WINNER
Allianz Services Private Limited, Trivandrum, Kerala, India: Allianz Australia
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
BRONZE STEVIE® WINNER
ACT, Berwyn, Pennsylvania, United States: ACT
IntouchCX, Hyderabad, Telangana, India: IntouchCX

Customer Service or Call Center Training Practice of the Year
GOLD STEVIE® WINNER
TTEC, Austin, Texas, United States: TTEC’s Learning Wizard Suite works magic to develop expert associates

Digital Enablement Provider of the Year
GOLD STEVIE® WINNER
QNBpay, Istanbul, Türkiye: QNBpay – Empowering SMEs Through Unified, All-Bank Digital Payment Enablement
BRONZE STEVIE® WINNER
MediaMint, San Francisco, California, United States: MediaMint - Digital Enablement Provider of the Year

Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Perci Perks: Transforming Global Employee Recognition into a Strategic Culture Engine

Leadership or Management Training Practice of the Year
GOLD STEVIE® WINNER
Alchemist, London, London, United Kingdom: Alchemist’s Experiential Learning Model Changes How Leaders Grow
BRONZE STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: Developing Leaders, Driving Performance: Percepta’s Award-Winning Leadership Training Practice
Wilson Learning Corporation, Minneapolis, Minnesota, United States: Wilson Learning – Achievements in Leadership Effectiveness

Sales Consulting Practice of the Year
GOLD STEVIE® WINNER
Revenue Storm Corporation, Schaumburg, Illinois, United States: Revenue Storm Corporation
SILVER STEVIE® WINNER
Emple, Montville, Queensland, Australia: Emple | Sales Consulting Practice of the Year
Tyson Group, Dublin, Ohio, United States: Tyson Group – Engineering Sales Effectiveness through Data, Design, and Discipline
BRONZE STEVIE® WINNER
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group

Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE® WINNER
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX - Sales or Customer Service Solutions Technology Partner of the Year

Sales Outsourcing Provider of the Year
GOLD STEVIE® WINNER
VXI Global Solutions, Los Angeles, California, United States: VXI Global Solutions: Delivering Over $300M in Revenue Through Sales Outsourcing Excellence
SILVER STEVIE® WINNER
Cydcor, Agoura Hills, California, United States: Cydcor: Sales Outsourcing Provider of the Year
Sales Partnerships, Inc, Broomfield, Colorado, United States: SPI Delivering The Gold Standard in Outsourced Sales
BRONZE STEVIE® WINNER
Sales Focus Inc., North Charleston, South Carolina, United States: Strategic Growth Partner

Sales Training Practice of the Year
GOLD STEVIE® WINNER
RAIN Group, Boston, Massachusetts, United States: RAIN Group Driving Consistent Sales Excellence Through Methodology, Research, and AI
SILVER STEVIE® WINNER
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group
BRONZE STEVIE® WINNER
Ignite Selling, Asheville, North Carolina, United States: Ignite Selling: Transforming Sales Performance Through Strategic Thinking, Not Traditional Training
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group
Wilson Learning Corporation, Minneapolis, Minnesota, United States: Wilson Learning – Achievements in Sales Effectiveness

Thought Leadership Category Winners

Best Integration of Thought Leadership into the Sales Process
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Transforming the Industry with Innovations and Scalable Frameworks
SILVER STEVIE® WINNER
Tata Consultancy Services, Hyderabad, India: Beyond Transactions: Creating Value Through Consultative and Intelligent Selling
BRONZE STEVIE® WINNER
Carew International, Norwood, Ohio, United States: Embedding Thought Leadership Directly into the Higher Education Admissions Sales Process – Carew International
Contact Lens King Inc., Champlain, New York, United States: Thought Leadership Strategy

Best Use of Thought Leadership in Business Development
GOLD STEVIE® WINNER
Amazon, Seattle, Washington, United States: Rajesh Vakkalagadda Scalable Causal ML Infrastructure Using ML infra and AI

Best Use of Thought Leadership in Complex Sales
GOLD STEVIE® WINNER
Tata Consultancy Services, Dallas, Texas, United States: Prescribing Value Beyond the RFP: Architecting Complex Wins with Transform.ai and Maturity Blueprints
SILVER STEVIE® WINNER
TTEC, Krakow, Poland: Complexity at Scale: The “TTEC Animal Kingdom” Approach to Future-Proofing Global Revenue
BRONZE STEVIE® WINNER
Via Benefits, Draper, Utah, United States: Unlocking hidden influence by reaching overlooked buyers

Best Use of Thought Leadership in Customer Service
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Best Use of Thought Leadership
SILVER STEVIE® WINNER
Splunk, San Francisco, California, United States: Splunk Lantern: Setting the Standard for Thought Leadership in Customer Success
BRONZE STEVIE® WINNER
Asurint, Cleveland, Ohio, Cleveland, Ohio, United States: Setting the Standard: How Asurint Transforms Compliance Education for Exceptional Client Success
Blackhawk Network, Pleasanton, California, United States: Pedro Reyes
Voya Financial, Gilbert, Arizona, United States: Voya Financial – Money in Motion Initiative

Best Use of Thought Leadership in Digital Transformation
GOLD STEVIE® WINNER
Vertisystem Inc. (A MOURI Tech Company), Fremont, California, United States: Anurag Jindal: Outcome-Based Digital Transformation Leader Driving Measurable Enterprise Value
BRONZE STEVIE® WINNER
SAP, Newtown Square, Pennsylvania, United States: Transforming Customer Support: Tarun Luthra’s Visionary Leadership in Customer Service Excellence
Wipro Ltd., Noida, Uttar Pradesh, India: Training RenAIssance – TRAINWISE

Best Use of Thought Leadership in Sales
GOLD STEVIE® WINNER
RAIN Group, Boston, Massachusetts, United States: Research-Backed Thought Leadership Helps Sales and Enablement Leaders Create Impactful Sales Kickoffs
BRONZE STEVIE® WINNER
Summit, Alpharetta, Georgia, United States: Best Use of Thought Leadership in Sales
Tata Consultancy Services, Hyderabad, India: Turning conversations into strategy with Thought Leadership driven sales

Thought Leadership Campaign of the Year – Multi-Channel Strategy
GOLD STEVIE® WINNER
Blackbaud, Charleston, South Carolina, United States: Blackbaud Convenes the AI Coalition for Social Impact

Thought Leadership in Diversity, Equity & Inclusion in Sales or Service
GOLD STEVIE® WINNER
HALKBANK, Istanbul, Umraniye, Türkiye: Halkbank Supports Women Entrepreneurship