Customer Service Training or Coaching Program of the Year - Business Services Industries
Organization Name: Liveops, Inc.
Organization Description:
Liveops is a leading provider of flexible customer service solutions, offering scalable and skilled support through an on-demand network of independent agents. With over 20 years of experience, Liveops partners with top brands across industries like retail, healthcare, insurance, and more, delivering agile solutions to meet fluctuating customer service demands.
Briefly describe the nominated organization: history and past performance (up to 1,250 characters):
Liveops is a pioneer in customer service solutions, operating for more than 25 years to deliver scalable, high-quality support through a remote network of highly skilled professionals. We serve brands across retail, healthcare, insurance, and financial services, helping them protect performance during peak demand, complex launches, and high-stakes service moments.
At the core of our results is a disciplined approach to onboarding, certification, coaching, and continuous improvement. Our programs are built to accelerate readiness while reinforcing brand standards, compliance, and empathy. We combine modern learning design, real-time performance insights, and practical AI support so agents within our network can ramp faster and sustain quality over time.
Liveops is also recognized for innovation in how we enable teams to build, deliver, and improve programs. This includes AI tools like LiveopsGPT that support knowledge access, coaching workflows, and faster issue resolution, as well as LiveNexus by Liveops, an orchestration and modernization layer that helps teams validate and govern new AI and automation workflows before scaling them. In 2025, Liveops earned three Gold Stevie Awards across Customer Service
Training or Coaching Program of the Year, Innovation in Customer Service - All Other Industries, and Best Customer Service Strategy Award, reflecting our continued leadership in modern customer service delivery.
Outline the organization's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):
Since July 1, 2023, Liveops has modernized its onboarding, certification, and coaching engine to help programs launch faster, scale confidently, and sustain quality as demand shifts. [REDACTED FOR PUBLICATION]
In parallel, Liveops continued strengthening the enablement foundation, including improved knowledge intake, streamlined curriculum build workflows, and practical AI support through LiveopsGPT for faster answers and consistency during ramp. In 2025, we also introduced LiveNexus by Liveops to help teams validate and govern new AI-enabled coaching and workflow improvements in a controlled environment, then scale what works. Together, these improvements helped reduce typical program launch timelines by 67 percent, from three months to four weeks.
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Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):
Liveops' training and coaching approach is unique because it goes beyond traditional training delivery and focuses on operational reinforcement, making coaching visible, measurable, and easy to act on daily. Many organizations treat coaching as something that happens after performance slips. Liveops builds systems that help prevent slips by embedding guidance and reinforcement into the tools teams already use.
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This is strengthened by LiveNexus by Liveops, which adds structure and governance so new AI-enabled coaching workflows can be tested safely, measured, and scaled consistently. [REDACTED FOR PUBLICATION]
The result is a coaching program that is faster to operationalize, easier to scale, and more effective at sustaining performance under real-world conditions.