Eduardo Navarro Molina

Blackhawk Network delivers branded payment programs to help meet today's most challenging business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to extend reach, build loyalty and increase revenue. We offer a full portfolio of comprehensive services to ensure the success of our partners' branded payment programs.

Briefly describe the nominated individual: history and past performance (up to 1,250 characters):

Eduardo Najarro Molina: I have had the luxury and privilege of watching this young man's career growth, firsthand. An exceptional performer and leader in all facets of his life, he brings energy and dedication to his work that is infectious. He has been an integral component of building our Enterprise Client Support model here at Blackhawk Network, and each day he continues to find ways to be impactful and create positive change within his field. He has earned the respect of his employees through his ability to not just lead by example, but teach and explain in ways that encourages buy in. His team consistently delivers metrics that far exceed expectations, placing them in the 90th percentile or above in all trackable measures. He deserves all the recognition he can receive.

Outline the nominee's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

July 1st - Nov 1st 2022 - Began as a team member for an operational support team that assisted customer service with more technical matters.

November 2022 - Eduardo was promoted to Supervisor.

• Since that time, he has coordinated and developed a catalog of runbooks and best practices for all future employees to follow.
• Worked on creating a ticketing flow for his team that standardized requests and reporting, providing visibility to leadership on how our systems performed via dashboards and other means.
• Was the point person on expansion of the Enterprise Client Support system, which enabled him to have his team bring its top-tier support model to other arms of our business.
• While his team's coverage expanded over the years, including supporting both incentives and commerce channels all around the globe, his team consistently delivers service levels far exceeding all contractual requirements and expectations from leadership.

2024 - Supervisor to the Stevie Award winning (Bronze) team: Back Office Customer Service Team of the Year

2025 - Promoted to Manager of Production Support

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

Everything about Eduardo's career has been significant. I have often referred to him as being inspirational when I discuss him with peers and colleagues. Here is a young man that is not only providing adequate technical and operational support to our core customers here at Blackhawk Network but is doing so across the globe. He reports to me and other leadership here in the United States, while residing and managing his team in El Salvador. He works daily with teams in Europe, APAC, North and South America, just to name some, and never misses a beat. His organization and ability to context shift as needed separates him from many of his peers. His team's service level performance is over 91%, where the average in this tier is 54%, which doesn't account for the complexity/technicality of some of the tickets and issues that come his team's way. He has worked his way up from an intro level position, and has become a recognized name across our company as someone who can get things done and can be trusted with high value decisions. He has come from answering card holder support calls, to now being in discussions with leadership and engineering on how our systems are working and how they can be improved.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

Screenshot from an example dashboard that shows his team's performance, some example one shotters that he made for process reinforcement, and a testimonial video.