Verint Genie Bot

Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now(TM) across the enterprise.

If you are nominating a brand-new product or service, state the date on which it was released. If you are nominating a new version of an existing product or service, state the date on which the update was released:

September 2024.

Describe the features, functions, and benefits of the nominated product or service (up to 2,000 characters):

Verint Genie Bot turns customer interaction data into action. Embedded in Verint's Speech Analytics, it uses generative AI to analyze millions of customer interactions and surface actionable insights. This enables personalized experiences, accelerates resolution of issues and delivers stronger, faster, measurable outcomes and efficiency gains in weeks, not years.

Organizations today are inundated with customer interaction data but struggle to convert it into timely, actionable insight. Traditional analytics rely on small analyst teams and manual workflows that can take weeks to uncover patterns or trends. As a result, valuable insights often arrive too late to improve customer experience, reduce costs or drive revenue growth.

Verint recognized this "analyst bottleneck" as an opportunity for transformation. With decades of experience in speech analytics, the company designed Verint Genie Bot to automate and accelerate insight discovery, helping organizations move from reactive reporting to proactive action. A unique agentic AI approach allows users to ask questions using natural language. The bot then quantifies results and returns verified call examples, so every conclusion is auditable and easy to trust.

Analysts can spot trends, pinpoint root cause and act within existing workflows.

As part of Verint's ecosystem of 50+ specialized bots, Verint Genie Bot automates high-impact tasks - call drivers, insight generation and executive readouts (including automated executive PowerPoint presentations). This eliminates manual bottlenecks and lets organizations scale without adding resources.

Overall business impact:

• Agent capacity: Identifies process inefficiencies and best practices that reduce handle time, transfers and escalations, freeing agents to focus on higher-value interactions.
• Revenue growth: Surfaces the language and behaviors that drive conversions and retention, helping teams replicate success across every channel.
• CX improvement: Reveals drivers of satisfaction and frustration, empowering organizations to fix root causes and elevate loyalty metrics like CSAT and NPS.
• Accelerate management and analyst capacity reducing time from insights to action and impact.

Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 2,000 characters):

Verint Genie Bot's impact is quantifiable, demonstrated through measurable business outcomes and rapid adoption across industries. Since its launch, Verint Genie Bot has delivered faster, stronger and measurable outcomes for leading global brands:

• Financial services: Identified inefficiencies in loan approvals and e-signing, unlocking $5M in additional annual revenue.
• Energy provider: Found self-service opportunities that freed up $2M in agent capacity and improved customer containment.
• Global services firm: Boosted sales win rates and retention by $6.5 million within two days of deployment.
• Hospitality leader: Revealed best-practice sales behaviors that increased conversion rates and agent productivity by 20%.

Organizations report up to 10x faster time-to-insight, reducing analysis cycles from months to weeks. Analysts and business leaders can now detect trends, uncover root causes and act on validated intelligence - driving measurable gains in revenue, efficiency and customer satisfaction.

Available on the Verint Open Platform, Verint Genie Bot integrates seamlessly into existing environments with hybrid deployment flexibility, delivering ROI in as little as 30 days, without disruption or "rip-and-replace."

With millions of dollars in verified value already achieved and adoption rapidly expanding Verint Genie Bot is delivering tangible business outcomes today - stronger, faster, measurable and at scale.

"Historically, we may need to listen to 50 plus calls, which can take weeks to get to a point of resolution. What we found with using Gen AI is that we will get to these insights around 10 times faster and really meaning that we can spend all of our time providing impactful analysis rather than just churning data or listening to calls." - Tim Bell, from Novuna.

Other customers have stated the bot is a "huge time saver," does "weeks of work in hours" and allows them to achieve "better results faster."

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

• Press release announcing launch of the Verint Genie Bot.
• Press release highlighting the AI business outcomes achieved with Verint Genie Bot.
• Video case study featuring Novuna, who uncovered $5M in additional annual revenue uncovered through Verint Genie Bot analysis.
• Product webpage outlining the Verint Genie Bot features and benefits.
• Product demo showing how Verint Genie Bot supercharges analyst capacity.
• Product webinar, The Genie Is Out of the Bottle, demonstrating Verint Genie Bot's live analysis, natural-language queries and business outcomes.