Dr. Phone Fix - Telecom leader

Dr. Phone Fix is Canada's leading and most honoured growth company in the multi billion dollar cell phone repair and resell industry. It's a nominee, finalist, or winner of 90 business awards. It has 31, 000 online positive customer reviews and is a partner with the country's top non-profit battery recycler.

Briefly describe the nominated organization: history and past performance (up to 1,250 characters):

Dr. Phone Fix is an award-winning, eco-friendly, customer-centric Canadian telecom leader in the multi-million-dollar cell phone repair and resell business and a model for outstanding customer engagement and sales performance with 31,000 verified online Google customer review; a 4.9 Google rating; and a three-year revenue growth rate of 3055%.

It keeps the country connected to the internet; repairs more cell phones than almost anybody else in Canada; diverts thousands of cell phones destined for e-waste; refurbishes and resells tens of thousand of pre-owned phones.

In the past six years, its 37-year old founder and thought leader has led it from one store to 41 in 29 cities and communities in 5 provinces.

It's a nominee, finalist, or winner of 90 awards including 11 gold "Stevies' in London, Rome, Istanbul, and Lisbon and four Stevie People's Choice Awards.

It's been praised by heads of two provincial governments and two of the world's top business publications. It's been featured on multiple radio stations, newspapers, and industry publications. It has business service relationships with Apple and Samsung and two companies which insure phones - Assurant and Likewise.

Its social mission is to 'Repair, Reuse, Refurbish, Resell, Recycle' cell phones, tablets, laptops, and other personal computers. It's a 'green' partner with one of Canada's top non-profit recyclers.

It has an industry leading supply and investor division; trains its technicians (mainly newcomers) in-house. It does most phone repairs in less than hour and guarantees its repairs for life.

Outline the organization's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Soaring Sales. Explosive Growth. Record Awards. Telecom Leader

• Opened stores at a rate of one every three weeks
• Store count jumped from 21 in 2023 to 41 in 2025
• Set a goal of 125 stores by 2030
• Expanded its national footprint from 3 provinces to 5 provinces
• The Company's three-year revenue growth rate posted by The Globe and Mail at 3055%
• Generated 16,000 new online google customers positive reviews (total now stands at 31,000 in 2025)
• 28% Customer Repeat/Return rate
• Increased revenue to $10 million
• Recognized as a telecom role model, setting industry standards for customer service excellence
• Canada's top business award winner from 2023 to 2025 (nominee, finalist, or winner of 90 domestic and international awards for growth, customer excellence, innovation, sustainability, and entrepreneurship backed by governments, industry associations and industry media including being chosen Canada's Sustainability Business of the Year for 2025
• Winner of Stevie Gold Trophies in Rome (2023), Istanbul (2024), Lisbon (2025) - total of 11
• Named one of the Fastest Growing Companies in the 'Americas' for 2025 by the Financial Times (of London)
• Listed on the Toronto Stock Exchange in 2025
• Sent 135,000 cell phone parts and batteries for recycling
• Recognized by premiers of two provinces, a federal cabinet minister and the mayor of a major Canadian city in 2025
• Struck business agreement with two of the world's top cell phone makers - Samsung and Apple and two top world insurers - Assurant and Likewize
• Struck a deal to be the sole provider of cell phone repairs for the one million members of AMA/AAA in Canadian province (Alberta)
• Featured in 4 headline stories in industry and Main Street publications
• Second largest reseller of certified pre-owned phones in Canada
• Named the top growth company in Western Canada and #10 overall in Canada out of 415 Canadian companies on The Globe and Mail's annual rankings.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

Unmatched Customer Reviews

• 31,000 customers have posted positive online Google reviews
• 31,000 customers have given Dr. Phone Fix a 4.9-star Google Rating
• Dr. Phone Fix is a Canadian leader in customer service and has received multiple customer service awards
• Unmatched in Canada (2023-2025) for awards from top banks, world class accountancy firms (EY), industry associations and awards programs
• None of its major competitors compete for awards such as the 'Stevies'
• None of its major competitors are linked to Chambers of Commerce in three provinces
• None of its major competitors participate in major national battery recycling programs designed to reduce 'virgin mining'. Cell phones contain up to 70 rare earth minerals. (There's more gold in a ton of cell phones than a ton of gold ore; one major USA recycler recovered enough copper in one year to construct two Statues of Liberty)
• Dr. Phone Fix promotes the discussion around recycling with business and civic leaders and our customers
• It's diverted thousands of 'unwanted' cell phons from e-waste landfill through refurbishment and resale
• None of its major competitors have a program to attract, train and employ customer centric newcomers
• The Company helps newcomers gain skills, earn 'points' for PR or citizenship
• None of its major competitors have been featured in Canadian daily newspapers and on radio
• The founder has instilled his commitment to exceptional customer service in training, policies and practise
• The Company has received a record number of verified Google positive reviews
• It's received a 4.9 Google rating
• The Company relieves customer anxieties when their phones won't work. Some panic and fear precious photos and tons of work might be lost
• It led the industry in offering a lifetime guarantee for repairs against a 90-day standard
• It's posted a 3055% three year revenue growth rate
• It's the fastest growing cell phone and electronic repair company in the country
• In just six years it's gone from an unknown company to a recognized leader
• It's received a top rating from an international rating company