VXI Global Solutions: Delivering Over $300M in Revenue Through Sales Outsourcing Excellence

VXI is a Revenue Engine for B2B/B2C companies. We provide an end-to-end solution for driving leads into a brand's funnel and higher conversion rates with each conversation by bundling sales teams, agency partners, operations, and a strategic playbook to accelerate revenue for our clients. Founded in 1998, the company has over 40,000 employees in more than 40 locations across the globe.

Briefly describe the nominated organization: history and past performance (up to 1,250 characters):

VXI Global Solutions is a sales outsourcing leader redefining how brands scale revenue in a rapidly evolving, AI-driven marketplace. With more than 28 years of experience supporting both B2B and B2C organizations, VXI operates as a true extension of our clients' revenue teams-aligning strategy, talent, and technology to drive measurable, sustainable growth.

Today, VXI supports over [REDACTED FOR PUBLICATION] sellers worldwide and delivers more than $300M in incremental annual revenue for leading global brands. Our end-to-end sales model spans the full customer lifecycle, including inbound and outbound sales, lead qualification, direct sales, cross-sell and up-sell, subscription growth, retention, and customer winback-allowing clients to scale quickly while maintaining performance and quality.

What truly differentiates VXI is our consultative approach and AI-augmented operating model. We pair AI Agent Assist with human sellers to guide live conversations, surface real-time insights, and identify targeted coaching opportunities that continuously improve sales effectiveness. AI is embedded across our ecosystem, from intelligent recruiting and sales simulation training to advanced conversation analytics that optimize revenue outcomes.

Unlike traditional outsourcing providers, VXI is outcome-driven by design. Our performance-based engagement model ensures clients pay for results-not effort-while fostering a high-energy, high-accountability culture where sellers thrive. As a result, VXI consistently delivers superior performance for global brands [REDACTED FOR PUBLICATION].

Outline the organization's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Since July 1, 2022, VXI has delivered industry-leading results that demonstrate our ability to design, launch, and scale high-performance sales programs across channels, industries, and revenue models.

• [REDACTED FOR PUBLICATION] (Inbound Voice & Chat): In July 2025, VXI launched a Voice E-Commerce Sales Support Team to recover high-intent buyers experiencing late-stage checkout friction, including payment, promotion, cart, and financing issues. Within six months, VXI recovered over $16.2M in revenue, achieving an average order value of $1,638 and conversion rates as high as 38%. During peak holiday periods, we further increased revenue by 25.1% year over year by deploying an AI Co-Pilot tool that guided agents to higher-converting conversations and higher average order values.
• [REDACTED FOR PUBLICATION] (Voice & Chat Sales): VXI built and scaled a B2C direct sales, cross-sell/upsell, and retention program that generated $3.7M in revenue within six months. Voice sales achieved a 48.96% conversion rate (vs. 30% goal) and .995 SPH (vs. .25), while chat sales delivered a 43.53% conversion rate and .80 SPH, driven by AI agent assist, sales playbooks, and targeted coaching.
• [REDACTED FOR PUBLICATION] (Chat Sales): VXI generated $5.6M in incremental revenue by exceeding all performance targets, including revenue per chat ($128.57 vs. $120), conversion rate (41.47% vs. 35%), and nearly doubling average order value to $439.51.
• [REDACTED FOR PUBLICATION] (Inbound Voice) - VXI serves as a sales extension for customers shopping online who call with questions about products or promotions. Our sales experts complete purchases while cross-selling and upselling accessories and warranties, enabled by strong operational rigor, sales coaching/accountability, seller contests and incentives, and a high-performance WAH sales culture. This approach delivered a 32.6% close rate (6.7% higher than last year), a $1,009 average order value, and $157M in incremental revenue in 2025.
• [REDACTED FOR PUBLICATION] (Outbound Voice): For two consecutive years, VXI remained [REDACTED FOR PUBLICATION] #1 sales provider, generating $18.9M in additional revenue and surpassing winback goals by 122%.
• [REDACTED FOR PUBLICATION] (Inbound Voice & Chat): VXI drove $32.2M in revenue in six months through value-added service upsells, exceeding conversation rate targets by 24% and maintaining #1 partner status. These results reflect VXI's ability to rapidly deliver measurable impact through consultative design, AI-augmented sales execution, and scalable global operations.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

VXI's achievements are unique and significant because they combine measurable impact, innovation, and global scale across industries and sales channels:

• Outcome-driven execution: VXI operates as a true extension of clients' revenue organizations, not a transactional vendor. Our performance-based engagement model ensures clients pay for results-not effort-creating shared accountability and alignment around revenue outcomes.
• Consistent Outperformance: [REDACTED FOR PUBLICATION] VXI programs have consistently exceeded revenue, conversion, and average order value targets, delivering performance well above industry benchmarks (both inbound and outbound, all channels).
• AI-augmented sales model: VXI's "bots and brains" approach pairs AI Agent Assist with highly trained sellers to guide live conversations, surface real-time insights, and identify targeted coaching opportunities. This enables continuous optimization and sustained performance improvement, as demonstrated in programs [REDACTED FOR PUBLICATION], where AI contributed to higher sales conversions, AOV, and year-over-year revenue growth.
• Scalable, end-to-end capabilities: VXI supports [REDACTED FOR PUBLICATION] professional sellers worldwide across inbound and outbound sales, lead qualification, direct sales, cross-sell and upsell, subscription growth, retention, and winback campaigns-allowing clients to scale rapidly without sacrificing quality.
• Speed to value: Many programs achieve meaningful revenue and efficiency gains within six months or less due to VXI's proven ability to design, launch, and optimize programs quickly.
• Consultative program design: VXI customizes solutions to each client's goals by combining consulting, training, process optimization, and AI technology-delivering measurable, repeatable results that are difficult for traditional outsourcing providers to replicate.

Together, these factors make VXI's achievements both distinctive and highly significant in the sales outsourcing industry.