Dr. Phone Fix - 'Mr. Fixit' - computers, cell phones

Dr. Phone Fix is Canada's leading and most honoured growth company in the multi billion dollar cell phoned computer repair and resell industry. It's a nominee, finalist, or winner of 90 business awards. It has 31,000 online positive customer reviews and is a partner with the country's top non-profit battery recycler.

Briefly describe the nominated organization: history and past performance (up to 1,250 characters):

Dr. Phone Fix is an award-winning, eco-friendly, customer-centric Canadian telecom leader in the multi-million-dollar computer and cell phone repair and resell business and a model for outstanding customer engagement and sales performance with 31,000 verified online Google customer reviews; a 4.9 Google rating; and a three-year revenue growth rate of 3055%.

It keeps the country connected to the internet; repairs more cell phones than almost anybody else in Canada; diverts thousands of cell phones destined for e-waste; refurbishes and resells tens of thousands of pre-owned phones.

Its 37-year old founder and thought leader has led it from 2019 and one store to 41 in 29 cities and communities in 5 provinces.

It's a nominee, finalist, or winner of 90 awards including 11 gold 'Stevies' at London, Rome, Istanbul, and Lisbon and four Stevie People's Choice Awards.

It's been praised by heads of two provincial governments and two of the world's top business publications. It's been featured on multiple radio stations, newspaper, and industry publications. It has business service relationships with Apple and Samsung and two companies which insure electronics - Assurant and Likewize.

Its social mission is to 'Repair, Reuse, Refurbish, Resell, Recycle' cell phones, iPads, laptops and other personal electronics. It's a 'green' partner with one of Canada's top non-profit recyclers.

It has a record-leading supply and inventory chain; trains its technicians (mainly newcomers) in-house. It does most phone repairs in less than an hour and guarantees its repairs for life.

Outline the organization's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Soaring Sales. Explosive Growth. Record Awards

• Opened stores at a rate of one every three weeks
• Store count jumped from 21 in 2023 to 41 in 2025
• It's set a goal of 125 stores by 2030
• Expanded national footprint from 3 provinces to 5 provinces
• Generated 16,000 new online Google customer positive reviews (total now stands at 31,000 in 2025)
• 28% Repeat/Return customer rate
• The Company's three-year revenue growth rate posted by The Globe and Mail at 3055%
• Increased revenue to $10 million
• Canada's top business award winner from 2023 to 2025 (nominee, finalist, or winner of 90 domestic and international awards for growth, customer excellence, innovation, sustainability, and entrepreneurship backed by governments, industry associations and industry media including being named Canada's Sustainability Business of the Year for 2025)
• Winner of Stevie Gold Trophies in Rome (2023), Istanbul (2024), Lisbon (2025) - total of 11
• Named one of the Fastest Growing Companies in the 'Americas' for 2025 by the Financial Times (of London)
• Listed on the Toronto Stock Exchange in 2025
• Sent 100,000 cell phones parts and batteries for recycling
• Recognized by premiers of two provinces and the mayor of a major Canadian city in 2025
• Struck business agreements with two of the world's top cell phone makers - Samsung and Apple, and two of the world's top insurers - Assurant and Likewise
• Struck a partnership agreement to be the sole provider of personal electronics repair for the one million members of AMA/AAA in Canadian province (Alberta)
• Featured in 4 headline stories in industry and Main Street publications
• Second largest reseller of certified pre-owned phones in Canada
• Named the #1 growth company in Western Canada and #10 nationwide out of 415 Canadian companies on the Globe and Mail's annual rankings.
• Recognized as an industry role model - seeking industry standards for customer excellence

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

Unmatched Customer Reviews

• Dr. Phone Fix is a Canadian leader in customer service in Canada and has received multiple awards for customer service
• Unmatched in Canada (2023-2025) for awards from leading banks, accountancy firms (EY), industry associations and award programs
• None of its major competitors compete in awards competitions such as the 'Stevies' as Dr. Phone Fix does
• None of its major competitors are linked to multiple Chambers of Commerce - Canada's top business association - as Dr. Phone Fix is
• None of its major competitors participate in a major non-profit national battery recycling program designed to reduce 'virgin mining' as Dr. Phone Fix does as part of its green commitment. Cell phones contain up to 70 minerals including rare earth minerals. There's more gold in a ton of cell phones than in a ton of gold ore. One major US recycler recovered enough copper in one year to build two Statues of Liberty
• Dr. Phone Fix is a leader in promoting the recycling conversation with politicians, business leaders , and customers.
• It's diverted thousands of 'unwanted' cell phones from e-waste landfills through refurbishment and resale
• Now of its major competitors have a program to recruit, train and employ customer centric newcomers
• The Company helps newcomers become highly skilled workers and earn 'points' for permanent residency or citizenship
• None of its major competitors have been featured in Canadian daily newspapers an on radio
• The founder has installed a goal of customer satisfaction in the Company's DNA
• It's received a record number of verified Google reviews - dwarfing its competitors
• It's received a 4.9-star Google rating
• It's received a top rating from an independent international company which rates businesses on a 500-point judging system in eight countries including the USA and Canada
• The Company diminishes the anxiety thousands of customers go through when their phones won't work. Its technicians restore' life' to 'lifeless' cell phones
• It's led the industry in providing a lifetime guarantee for repairs
• It's posted a 3055% three-year revenue growth rate
• It's the fastest growing cell phone and electronics repair company in Canada
• It's gone from obscurity six years ago to 'poster boy' for customer excellence in 2025