Global technology enablement through standardized customer success

EY is a global leader in professional services and one of the "Big Four" accounting firms, operating in over 150 countries with 400,000 professionals. EY teams deliver assurance, consulting, tax and transaction services, focusing on digital transformation and strategy to help clients address challenges and unlock growth worldwide.

Briefly describe the nominated organization or individual: history and past performance (up to 1,250 characters):

At the global EY organization (EY), our purpose is to build a better working world. With technology at the center of strategic change, EY transforms their business and operating models with AI-enabled technology.

Recognizing the inefficiencies and client experience challenges caused by fragmented pre-sales and commercialization processes, EY teams launched the Commercials and Customer Success (C&CS) program as a strategic response.

The C&CS program is a transformative, globally integrated technology enablement initiative designed to unify acquisitions, pre-sales, commercialization, solution intake, pricing, and customer success into a single, scalable operating model.

The program provides a consistent framework to streamline processes, improve collaboration, and enhance engagement, moving beyond individual products or services to deliver the full breadth of EY tech portfolio, aligned with clients' evolving priorities.

It [REDACTED FOR PUBLICATION] fosters positive experiences through change management, and delivers AI-driven insights and innovative services for complex client challenges - ultimately improving sales delivery, ensuring consistency, building trust at scale and accelerating AI adoption.

Outline the nominated achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

C&CS program redefines technology enablement by integrating pre-sales, pricing, and customer success into one model, improving service delivery, agility, ensuring consistency, building trust at scale and accelerating tech adoption among client-serving teams.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

C&CS is pioneering a transformative approach to pre-sales enablement that sets new benchmarks in the industry. By integrating pre-sales, pricing, and customer success into a unified model, C&CS addresses the inefficiencies and inconsistencies that have traditionally plagued large firms.

This program is unique in its ability to coordinate and support tech-enabled revenue opportunities across a 400,000-person organization, providing a seamless global structure.