Perci Perks: Transforming Global Employee Recognition into a Strategic Culture Engine

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Briefly describe the nominated organization: history and past performance (up to 1,250 characters):

Percepta is a global customer experience (CX) organization that has partnered with leading automotive and mobility brands for more than 25 years. With approximately 3,800 employees across 14 countries, operating in 60 markets and 17 languages, Percepta delivers customer experiences rooted in empathy, insight, and operational reliability. Our scale and longevity are supported by a strong people-first culture, reflected in an average employee tenure of 4.2 years in a highly competitive CX industry.

Employee rewards and recognition are a strategic driver of our performance. In response to the shift to remote work during the COVID-19 pandemic, Percepta launched the Perci Perks program to ensure employees remained connected, valued, and motivated regardless of location. What began as a unifying initiative has evolved into a fully integrated, values-based recognition ecosystem that combines peer and leader recognition, learning incentives, and performance-driven awards within a single global platform.

Since July 2023, Percepta has awarded more than $2.5 million USD in non-expiring recognition points, enabling employees to redeem rewards in their local language and currency across regions. Perci Perks is now embedded into daily operations and leadership practices, reinforcing behaviors that drive customer outcomes and operational excellence. As a core pillar of our talent strategy, the program continues to scale globally while evolving to deepen alignment between recognition, performance, and long-term employee engagement.

Outline the organization's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Since July 1, 2023, Percepta has significantly expanded and matured its Perci Perks rewards and recognition program, transforming it from a global recognition platform into a strategic driver of employee engagement, performance, and cultural alignment. During this period alone, Percepta awarded more than $2.5 million USD in non-expiring recognition points, reinforcing consistent recognition behaviors across a geographically dispersed workforce.

Key achievements include the continued global scaling of Perci Perks across 14 countries, with localized language support, regional reward catalogs, and redemption in local currency, ensuring equitable access and relevance for employees worldwide. Recognition activity increased across peer-to-peer and leader-driven use cases, embedding Perci Perks into daily operations rather than limiting recognition to annual or milestone-based events.

Percepta also expanded its Percepta Pilot Award, a values-based recognition program that allows employees to nominate up to five colleagues monthly for exceptional performance and value-driven behaviors. This program strengthened cross-functional visibility, reinforced company values in real time, and ensured meaningful achievements were documented and celebrated beyond a single moment of recognition.

Externally, Percepta's success was validated through multiple industry acknowledgments. Perci Perks was featured as an official Awardco customer case study, highlighting its global impact and adoption. In 2024, Percepta was recognized at Awardco's RCGNZ Summit for Best Global Rewards Strategy, and the organization continued its Stevie Awards recognition streak following prior Gold wins in the Incentive, Rewards, or Recognition Provider category.

Collectively, these achievements demonstrate Percepta's ability to operationalize recognition at scale, differentiate through personalization and global equity, and deliver a sustained, measurable impact on employee engagement since July 2023.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

Perci Perks' achievements since July 2023 are both unique and significant because they demonstrate scalable global impact, deep cultural integration, and measurable advancement beyond typical recognition solutions used by peer organizations.

Unlike many employee recognition platforms that operate as standalone tools or occasional pulse programs, Perci Perks is fully integrated into Percepta's daily operational rhythm, leadership practices, and talent strategy. This means recognition is not just transactional - it drives sustained engagement, reinforces values, and informs performance conversations. Points never expire, which is uncommon in the market and reinforces lasting appreciation rather than forcing redemption within arbitrary windows, a limitation seen in many competitor platforms.

Percepta's global deployment further differentiates Perci Perks. While many enterprise recognition programs struggle with regional fragmentation - inconsistent language support, limited local reward relevance, or centralized catalogs that don't resonate internationally - Perci Perks provides localized catalogs, regionally tailored rewards, multi-language support, and redemption in local currency. This level of localization at scale is rare outside of highly resourced HR innovation leaders. From a performance perspective, Perci Perks has grown in both scale and strategic influence compared to past performance. In the first two years of the program, strong adoption set the foundation; since July 2023, the program's velocity, utilization, and embeddedness have increased markedly. Recognition activity now occurs daily, is used by leaders as a coaching tool, and feeds into broader talent processes - moving the program from optional to operationally essential.

Compared to typical industry benchmarks - where recognition efforts may stimulate periodic engagement spikes but struggle to show sustained behavioral change - Perci Perks reinforces values-aligned behaviors continuously across all levels of the organization. Recognition activity increases engagement, contributes to retention, and strengthens Percepta's employer brand in a sector where talent churn is historically high. This evolution from a tool to a strategic culture engine sets Perci Perks apart within the CX industry and among global recognition programs.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

The supporting materials included with this nomination provide independent validation and detailed evidence of the claims made regarding the scale, impact, and uniqueness of Percepta's Perci Perks program.

The Awardco customer case study serves as third-party documentation of Percepta's global rewards and recognition strategy. It outlines the program's origins, implementation, and evolution, highlighting key features such as non-expiring points, regional reward catalogs, local currency redemption, and seamless global adoption. This external case study validates Perci Perks' effectiveness, scalability, and measurable impact from the perspective of the platform provider itself.

The FlippingBook titled "Best Employee Engagement Strategy: Awardco Platform" provides a deeper look into how Perci Perks drives consistent engagement through learning incentives, peer-to-peer recognition, and leader-driven awards. It includes program structure, participation insights, and examples of how recognition is embedded into daily employee experiences, supporting claims around sustained engagement and cultural integration.

The FlippingBook "Best Global Strategy: Percepta Pilot Award & Earn Recognition Program" offers detailed evidence of Perci Perks' values-based recognition framework. It documents the Percepta Pilot Award nomination process, global reach, and behavioral alignment with company values and performance excellence. This material reinforces claims related to global equity, cross-functional recognition, and Perci Perks' differentiation from more transactional industry programs.

Together, these materials along with the included testimonials, provide tangible, verifiable support for Percepta's achievements, demonstrating that Perci Perks is not only well-designed but operationally embedded, externally validated, and proven at global scale.