Bonnie Mulry

Voya Financial is an American financial, retirement, investment and insurance company based in New York City. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering. In April 2014, the company rebranded itself as Voya Financial.

Briefly describe the nominated individual: history and past performance (up to 1,250 characters):

Bonnie has demonstrated exceptional leadership and innovation in transforming operational efficiency and team performance. She leveraged GenAI to significantly improve accuracy, speed, and advancement rates within the [REDACTED FOR PUBLICATION] team. In 2024, she led the design and implementation of a Distribution of Excellence structure, streamlining operations and enhancing collaboration across the Wealth organization. Bonnie also introduced a quality review program with measurable results in training and performance management, and helped her leaders build a comprehensive dashboard to track consultant databases and proposal activity. She successfully implemented a new enterprise print vendor process, partnering with procurement to achieve a [REDACTED FOR PUBLICATION] cost reduction [REDACTED FOR PUBLICATION] Bonnie's strategic mindset and commitment to excellence have delivered tangible, enterprise-wide impact.

Outline the nominee's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Bonnie led her team to create the quality review program and provided additional training to the Voya India employees to help increase the quality of the responses and taught them how to tailor responses more appropriately.

She led her team to revitalize the entire client onboarding process for our Mid Market. This included, updating client contracts, customizing templates for pricing only/benchmarking requests and expanding roles and responsibilities between sales support, sales, onboarding and relationship management.

She led the initiative for the Business Development to utilize [REDACTED FOR PUBLICATION] opportunities that they will follow when something falls within their territories. This will ensure clarity and consistency in handling these opportunities.

She worked with internal and external counsel on creating an affirmative action plan for the organization this year. This allows us to be more competitive in the marketplace to drive more opportunities to gain revenue for the organization

She implemented a new briefing document that is used to gain more information at the beginning of the process to ensure the teams are fully aware of what products and services are adopted today and what opportunities for increased revenue growth we can pitch in the future. In addition, we introduced a milestone document to track timing and ownership of the requirements needed to respond to their requests. This improved the process and improved the internal client satisfaction.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

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By integrating AI tools, Bonnie not only identified market trends but also tailored sales strategies to meet customer needs more effectively, leading to notable increases in sales performance.

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