Sales Alert Bot - Saha Satış Uyarı Robotu

Briefly describe the nominated organization or individual: history and past performance (up to 1,250 characters):

Turkcell is a digital operator based in Turkey that offers unique digital services, voice, messaging, data and IPTV services to its customers through its mobile and fixed networks.

Mobile communication in Turkey started with Turkcell in February 1994. Turkcell, which has moved its operations abroad over the years, today operates in 3 countries. Turkcell is the only Turkish company with double quota.

In the 2023 Stevie® Awards for Sales & Customer Service competition, the following awards were won in the "Sales & Marketing Mobile Application" category:

"Gold Stevie, TURKCELL CXO AWARD - Internal Innovation Award

FUTURE OF AI & CLOUD - Best AI Virtual Agents & Bots

GLOBAL TECH AWARDS - Best of Category (RPA)".

Outline the nominated achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

The Sales Alert Bot is a hybrid (RPA + Python) automation suite developed to reduce operational burden and prevent revenue loss by monitoring critical field sales and service scenarios for our sales teams and proactively informing the responsible teams.

It not only alerts but also has decision-making capabilities. With Python integration, big data set processing speed has increased by 600%. Analyses that used to take hours manually have been reduced to 5 minutes.

The Sales Alert Robot has been recognized with awards both internally and externally for its features;

TURKCELL CXO AWARD - Internal Innovation Award

FUTURE OF AI & CLOUD - Best AI Virtual Agents & Bots

GLOBAL TECH AWARDS - Best of Category (RPA)

OVERALL BENEFITS

• Operational Savings and Time Savings
• Company Image Protection
• Prevention of Criminal Sanctions through Legal & Regulatory Compliance
• Instant reporting and alerts for +4500 Dealers and +15000 Employees
• Over 15,000 alerts (Email/IVR) annually

TANGIBLE FINANCIAL IMPACT

Fraud Prevention: Blocked a 4 million TL transaction using the Python Geolocation algorithm when the customer was not in the store.

Tax Risk: Prevented over 1 million TL in tax risk.

Prevented new line sales loss by ensuring sales continuity with stock alerts.

CUSTOMER EXPERIENCE

Home Service: Supports the Social Responsibility project by automatically directing the nearest store staff to the homes of disabled and customers over 65.

DIGITAL LISTENING

Google My Business: Analyzed reviews in real-time, relayed them to Sales Managers, and brought the customer voice to the field.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

NOT JUST A ROBOT,

Standard RPA tools are rule-based. Our solution, however, is a decision engine that combines Sales and Customer Service applications with Geolocation and Financial Models.

This enables our Field Friends to instantly access the data and alerts they need through a single robot, supporting their mobility, increasing customer satisfaction and revenue while preventing revenue loss. It ensures compliance with laws and regulations.

One Robot, 8 Critical Solutions;

1. Recurring SIM card change report: Detects recurring SIM changes on a user basis and raises awareness to stop fraud by renting lines.

2. Location control during device sales: Detects device sales made when the customer is not at the dealer location. Prevents fraud.

3. Customer complaint tracking: Reads submitted complaints, finds responsible dealer roles (Store Manager, Sales Manager, etc.), sends emails and makes calls via IVR, checks responses.

4. Home service (for elderly and disabled customers): Creates/tracks tasks, informs the nearest store manager and sales manager, sends reminders until the request is closed.

5. High-value SIM card sales alert: Monitors store sales prices, flags sales made at high prices, and forwards them to the responsible teams for review.

6. Dealer stock alert: Tracks stock levels and sends alerts to sales managers for replenishment.

7. Missing Device Campaign Sale alert: Monitors new line sales and sends alerts to dealers to complete the campaign process for required products.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

COMPARISON WITH PAST PERFORMANCE

Reduced customer complaint resolution time from 14 days to 6 days. Gaining a competitive edge

Detailed documents have been added.