Round Room

Round Room is centered around connecting customers and businesses via the wireless industry. This rapidly growing brand is one of the largest Verizon Authorized Retailer in the US with more than 1,200 stores nationally with no signs of slowing down.

Briefly describe the nominated organization or individual: history and past performance (up to 1,250 characters):

Round Room is a leading management company in the wireless retail industry. The company operates as the largest Verizon Authorized Retailer in the United States through its TCC (The Cellular Connection) and Wireless Zone brands, spanning over 1,300 locations across 43 states. With a mission to make employees, customers, and communities better, Round Room combines scale with soul, emphasizing its five promises: care, connect, be authentic, inspire and drive business.

Beyond wireless, Round Room is a values-driven organization known for its social impact initiatives. The company launched the Culture of Good® movement, embedding community giving and purpose into the fabric of daily operations, and supports philanthropic outreach through TCC Gives and Wireless Zone Gives. Since its inception, Round Room has focused on aligning business goals with social responsibility to positively impact communities nationwide, with their financial contributions reaching nearly $11 million to various organizations.

This commitment has earned Round Room national recognition, including Inc.'s Best in Business (2022 and 2024), Glassdoor's Best Places to Work (2024), and USA Today's Top Workplaces (2023-2025). These honors reflect the company's consistent excellence in employee engagement, customer connection, and community investment.

Outline the nominated achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Round Room continues to strengthen its reputation as one of the most supportive workplaces in sales. Through its philanthropic initiatives, the company empowers employees to connect purpose with performance, resulting in $2.3 billion in 2024 revenue, a 79% retention rate, and a 4.5 Glassdoor score.

Round Room fosters an environment where sales professionals are inspired to serve both customers and communities. In 2024, employees directed $1.6 million in grants to 345 local organizations, reflecting how deeply the company's values resonate throughout its workforce. In addition to record revenue and retention, Round Room's sales performance was unmatched across Verizon's agents - TCC was recognized as "Agent of the Year" and Wireless Zone was in the #2 spot. This continued expansion, including 12 new TCC stores and 64 new Wireless Zone locations in 2024, further reflects a culture where growth and employee engagement drive results.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

Round Room redefines what it means to be a sales employer by transforming retail roles into careers with purpose. In an industry where turnover is often high its retention showcases extraordinary engagement and trust. The company's core values, known as their Five Promises; care, connect, be authentic, inspire, and drive business, guide every interaction to ensure employees feel supported and motivated.

Unlike traditional incentive programs, Round Room prioritizes its Culture of Good to make giving back part of daily work. Sales teams can make a personal impact while delivering exceptional service through employee grant programs and quarterly initiatives that support teachers, pet rescues, and those affected by domestic violence. Employees also receive 16 hours of paid volunteer time annually. Additionally, every quarter Round Room surprises a customer with $10,000 dollars and $10,000 dollars to a nonprofit of the person's choice. This blend of purpose and performance strengthens customer relationships and fuels company growth. Recognition from national workplace rankings validates what employees already know; Round Room is not just a place where people work, but also where they thrive.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

In 2024, the company generated $2.3 billion in revenue while maintaining a 4.9 average Google rating, demonstrating its ability to deliver outstanding customer experiences consistently across more than 1,200 retail locations.

Round Room's sales culture is powered by an engaged and motivated workforce, reflected in a 4.5 Glassdoor rating and 79% employee retention, benchmarks that are rarely seen in retail. These metrics underscore the company's commitment to fostering a people-first environment where employees feel valued, supported, and empowered to exceed sales goals. Recognition from Inc.'s Best in Business, Glassdoor's Best Places to Work, and USA Today's Top Workplaces further confirms that Round Room excels not only in results but in creating a workplace that attracts and retains top talent.

Employee-led initiatives, including $1.6 million in philanthropic grants, illustrate how Round Room integrates purpose into daily work, inspiring teams to deliver both business results and community impact.

Together, these accomplishments demonstrate why Round Room stands out as a sales employer of the year: the company consistently drives record-breaking sales, builds a loyal and high-performing team, and fosters a culture that combines performance with purpose. The attached materials provide clear, tangible evidence of this leadership and sustained excellence.