QNBpay Next-Generation Unified Payment Panel

QNBpay is an innovative payment solutions platform that enables businesses to accept installment payments from all banks with a single POS. With its renewed user-friendly panel and mobile app, QNBpay simplifies digitalization for SMEs and allows them to manage payments, refunds, and reporting seamlessly from one screen.

If you are nominating a brand-new product or service, state the date on which it was released. If you are nominating a new version of an existing product or service, state the date on which the update was released:

01.01.2025

Describe the features, functions, and benefits of the nominated product or service (up to 2,000 characters):

Features & Functions

• Integrated POS Management: QNBpay allows businesses to manage payments from Physical, Virtual, Digital, and Link POS on a single, unified platform, simplifying transaction tracking and reducing operational complexity.
• Installment-Centric Market Advantage: In Turkey, installment payments are essential for sales. Without QNBpay, businesses need separate agreements with each bank and multiple POS systems. QNBpay removes these pain points by enabling all-bank installment acceptance with a single POS.
• Flexible Payment Management: SMEs can handle payments, refunds, and reporting from one screen, simulate pricing vs. earnings, set installment plans, and reflect interest rates or fees to customers.
• Customer & Card Management: Securely store customer cards without integration or development, enabling instant repeat payments and remote transactions, increasing payment speed up to 30x.
• Digital & Link POS: Accept payments without a website via Digital POS or instantly shareable payment links through SMS, email, or social media. Links can be single-use or multi-use and fully customizable with amounts, fields, or promotional codes.
• Efficient Reporting & Refunds: Generate reports, track transactions, and manage refunds quickly and easily, saving time and reducing errors.

Benefits

• Ease of Use: Intuitive, user-friendly interface consolidates multiple operational steps into one platform, making digitalization simple for SMEs.
• Operational Efficiency: Centralized dashboards, automated calculations, and stored customer cards streamline transaction management and financial tracking.
• Business Flexibility: QNBpay allows installment acceptance from all banks via a single POS, eliminating multiple agreements, separate contracts, and fragmented pricing.
• Digital Transformation of Traditional Merchants: 45% of panel users were previously using only Physical POS, showing how QNBpay accelerates digital adoption for traditional merchants.
• Enhanced Customer Experience: Customizable payment links, fast processing, and secure transactions create seamless experiences for both businesses and their customers.
• Remote & Mobile Capabilities: Businesses can manage all operations from anywhere using the mobile app, increasing convenience and responsiveness.

Additional Highlights

QNBpay supports SMEs in scaling digital capabilities while maintaining secure, fast, and efficient payment operations across all POS types, helping both physical and digital-first businesses operate through a unified, modern platform.

Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 2,000 characters):

Since the launch of its redesigned panel, QNBpay has experienced remarkable growth and adoption among SMEs. Within just one year, the number of active merchant users increased by 130%, [REDACTED FOR PUBLICATION]. Concurrently, total transaction volume grew by 167%,[REDACTED FOR PUBLICATION]), reflecting significant commercial impact and accelerated SME digitalization.

Customer Experience & Satisfaction

• Before the redesign, QNBpay's NPS stood at 54%. After launching the new panel and mobile app, NPS increased to 72% and CSAT reached 100%, demonstrating a significant uplift in customer satisfaction and loyalty.
• The new interface provides a single platform to control all payments across Physical POS, Virtual POS, Digital POS, and Link POS, simplifying operations.
• Merchant feedback highlights ease of use, speed, and flexibility. Many emphasize that compared to other banks, QNBpay is significantly easier to use-especially with all bank transactions managed from one unified platform.

Customer testimonials highlight these benefits:

"The new panel is simple, easy to navigate, and has made payment management much faster. We especially appreciate being able to access all bank transactions in one place."

Market Performance & Strategic Impact

• QNBpay's comprehensive POS suite allows merchants to accept payments remotely, without a website, and securely. Features like installment simulations, interest/fee management, and customer card storage accelerate operations and reduce errors.
• Its single-POS, all-bank capability eliminates the need for multiple bank agreements-an especially critical advantage in Turkey, where installment payments are widely expected by consumers and operationally challenging for merchants to manage individually.
• Customer feedback confirms that the new panel directly addresses real operational pain points, positioning QNBpay as a market-leading, customer-centric solution.

Conclusion

Through measurable growth, improved satisfaction (NPS +18 points), and innovative product design, QNBpay has significantly enhanced SME payment operations. Its intuitive, all-in-one platform delivers clear market impact, user delight, and operational efficiency-making it a strong contender in the "Best Advance in Product Innovation" category.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

This nomination is supported by multiple sources demonstrating QNBpay's product innovation, market impact, and customer satisfaction:

1. Official Regulatory Approval: QNBpay obtained its payment institution license on June 26, 2024, confirming compliance and operational capability. Link
2. Internal Performance Reports: n one year, active merchant users grew 130% [REDACTED FOR PUBLICATION], and monthly transaction volume rose 167% [REDACTED FOR PUBLICATION]. After the panel redesign, NPS improved from 54% to 72% and CSAT reached 100%, validating platform adoption, usability, and customer satisfaction.
3. Customer Testimonials: Feedback collected from merchant surveys and customer experience calls confirms that the panel is intuitive, practical, and facilitates management of all bank transactions via a single POS.
4. Web Resources & Product Documentation: Product pages, blog posts, and campaign materials highlight Digital POS, Link POS, mobile app features, and remote payment capabilities (qnbpay.com.tr).
5. Visual Evidence: Screenshots of dashboards, transaction histories, and reporting features demonstrate the simplicity, efficiency, and accessibility of the platform.

Additional Recognition

QNBpay's innovation and impact have been acknowledged in Turkey's top awards. The company reached the finals in two categories at the prestigious Altın Örümcek Awards: Finance & Fintech and Mobile Application / Finance & Fintech. Finalists link

These supporting materials collectively substantiate claims regarding QNBpay's innovation, operational efficiency, flexibility, and measurable business impact on SMEs. They provide evidence of tangible market adoption, user satisfaction, and the transformative effect of the redesigned panel and mobile app on SME payment operations.