Go Flooring Sales Support Team of the Year - Other Service Industries

Go Flooring was founded in 2022 in Charlotte, North Carolina. At Go Flooring, we don't just sell flooring; we create experiences. Our commitment to quality and customer satisfaction is evident in every project we undertake. We have just under 100 employees and 5 locations across the SouthEast.

Briefly describe the nominated team: history and past performance (up to 1,250 characters):

Since its founding in 2022, Go Flooring has rapidly emerged as one of the fastest-growing companies in the flooring industry. What began as a bold entrepreneurial idea has evolved into a multi-state operation recognized for its outstanding customer service, innovative approach, and operational excellence. In a remarkably short period, Go Flooring has achieved milestones that many organizations take decades to reach.

From scaling sales from $0 to an impressive annualized rate of $19 million in 2024, to expanding from one warehouse to three, and from one state to five-North Carolina, South Carolina, Georgia, Florida & Alabama-the company's success reflects strategic growth, resilience, and a steadfast commitment to its mission.

In 2024, Go Flooring was honored with the Excellence in Customer Service Award by the Business Intelligence Group, recognizing its dedication to delivering exceptional service and reinforcing its position as a leader in the industry.

Outline the team's achievements since July 1, 2023 that you wish to bring to the judges' attention (up to 1,500 characters):

Go Flooring's financial growth has mirrored its operational expansion. In 2022, its inaugural year, the company generated $43,000 in revenue. By 2023, that number had skyrocketed to $11.7 million, and by 2024 finished strong with $19 million.

This extraordinary financial trajectory demonstrates not only the company's market strength but also the effectiveness of its leadership and strategy. By focusing on data-driven decision-making, disciplined reinvestment, and scalable infrastructure, Go Flooring has achieved profitability while maintaining exceptional service standards.

Unlike many companies that sacrifice quality for growth, Go Flooring's expansion has been managed with precision-balancing speed with sustainability to ensure that every customer interaction meets the same high standard of excellence.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 1,500 characters):

At the heart of Go Flooring's success lies its unwavering dedication to the customer. Every decision-from product selection to logistics-is guided by one core principle: deliver an experience that exceeds expectations.

Customers are offered free in-home consultations, transparent pricing, flexible scheduling, and access to a wide range of quality flooring products. The company's professional installation teams focus on craftsmanship, cleanliness, and efficiency, ensuring minimal disruption and maximum satisfaction.

After each installation, customers receive follow-up calls to ensure complete satisfaction and address any concerns promptly. This focus on post-service care has earned Go Flooring outstanding customer loyalty and referral rates.

In recognition of this commitment, the 2024 Excellence in Customer Service Award acknowledged Go Flooring's dedication to consistent, high-quality service-a distinction that underscores the company's role as an industry benchmark.

Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 1,500 characters):

Customer satisfaction remains Go Flooring's most powerful indicator of success. Across all service areas, customers consistently praise the company's professionalism, punctuality, and quality of work. Homeowners commend the friendliness of the sales teams, the expertise of the installers, and the company's willingness to stand behind its work. The company's reputation for reliability and integrity has become its greatest marketing tool-proving that exceptional service is the best foundation for sustainable growth. Please find our website attached which will demonstrate our strong customer service rating.

You will also find a link here to some customer testimonials. https://youtu.be/GEjkLtd-Pyw?si=XbBLtw58OndcXUpc & https://youtu.be/NM0hxS2xBck?si=NsBxeiVY3Us-t4ch.

Here is a link to the news article in Business Insider that documents our Global Recognition Award in 2024.

Go Flooring Receives 2025 Global Recognition Award for Service Excellence and Strategic Growth | Markets Insider